Clinical Support Manager (RN required)

Team Leadership & Development:

• Build, mentor, and manage a growing team of Clinical Support Specialists and Clinical
• Nurses, establishing clear expectations and career development pathways.
• Conduct regular 1:1 meetings, provide constructive feedback, and implement performance management standards that drive accountability and growth.
• Identify skill gaps and create targeted development plans; recognize and cultivate high performers.
• Foster a collaborative culture where team members feel supported to solve problems and contribute to continuous improvement.
• Design and implement training frameworks and operational structures as the team scales.

Clinical Escalations & Support:

• Work closely with the clinical team to ensure escalations are handled with urgency and clinical precision.
• Document escalation patterns and trends to identify systemic issues or opportunities for prevention.

Performance Management & Analytics:

• Establish and monitor key performance indicators (KPIs) for clinical support operations, including schedule accuracy, documentation completeness, patient follow-up compliance, escalation response times, and quality metrics.
• Analyze trends in team performance and clinical data to identify patterns, bottlenecks, and opportunities for improvement.
• Create dashboards and reporting systems to track progress against goals and communicate insights to leadership.
• Use data to make informed decisions about resource allocation, process changes, and individual performance coaching.

Workflow Optimization & Process Improvement:

• Review daily operations to identify inefficiencies and areas where workflows can be streamlined or refined.
• Redesign processes to reduce manual work, improve turnaround times, and enhance accuracy in clinical documentation and patient communication.
• Partner cross-functionally with clinical teams, providers, and administrative departments to understand pain points and implement solutions.
• Maintain meticulous attention to detail in all clinical support operations, particularly around patient data confidentiality and regulatory compliance.

Clinical Support Operations & Quality:

• In collaboration with the Director of Quality and Training, ensure clinical support standards are met consistently, including accurate patient scheduling, complete documentation, and proper follow-up protocols.
• Monitor the quality of clinical interactions and documentation; provide guidance and corrective action as needed.
• Serve as a resource for complex administrative or clinical workflow issues.

About You:

• Active RN compact license
• 3+ years of healthcare operations, clinical support, or related management experience
• Demonstrated success managing and developing teams in fast-paced, high-stakes environments
• Strong analytical skills with proficiency in data analysis, trend identification, and performance metrics
• Excellent organizational skills with meticulous attention to detailExperience with EHR systems and familiarity with clinical workflows and terminology
• Scrappy, resourceful, and comfortable wearing multiple hats in a startup environment
• Self-directed with the ability to identify priorities and drive initiatives with minimal oversight
• Strong written and verbal communication skills; ability to influence and collaborate across departments
• Proven ability to implement and maintain performance management systems
• Experience with process improvement methodologies is a plusComfort with ambiguity and ability to adapt as the organization evolves

What We Offer:

• Medical with employee coverage 100% covered by the company
• Dental and Vision plans
• PTO + 11 paid holidays per year
• 401(k) with automatic company contributions
• Career growth opportunities in a rapidly scaling healthcare company
• The chance to build and lead a team from the ground up