CLINICAL SUPERVISOR

Position Summary

The Alternative Dispatch Team provides rapid, face-to-face mobile response to individuals calling 911 for behavioral health crises. The Alternative Dispatch Team Clinical Supervisor is a non-exempt, working supervisor who provides in-person and remote clinical consultation and direct field support to Behavioral Health First Responders (BHFRs) before, during, and after crisis responses. This role is highly hands-on and operational. The Clinical Supervisor spends the majority of time delivering direct clinical services, field-based supervision, documentation, and real-time consultative support. While this role provides supervision and guidance to staff, it does not exercise independent executive or administrative discretion as defined under FLSA exemption tests and is therefore classified as non-exempt. The Clinical Supervisor partners closely with the Clinical Director to support day-to-day clinical operations, staff readiness, quality assurance, and adherence to program standards and best practices

Essential Duties and Functions

Direct Clinical Support (Primary Function)

· Respond to behavioral health crises in the community as part of the Alternative Dispatch Team.

· Provide real-time clinical consultation to BHFRs in the field and remotely during crisis responses.

· Conduct screenings and assessments using validated tools to assess risk, mental health needs, trauma, substance use, and safety concerns.

· Lead and support crisis interventions using trauma-informed and recovery-oriented practices.

· Provide follow-up clinical guidance to BHFRs after crisis responses.

· Document all clinical interactions accurately and in a timely manner in the Electronic Health Record (EHR).

Staff Supervision and Clinical Oversight

· Provide day-to-day clinical supervision and coaching to BHFRs during shifts and in the field.

· Review and approve clinical documentation and notes as required for quality and billing support.

· Serve as a rendering provider when needed, consistent with licensure and billing requirements.

· Provide required clinical supervision hours for staff seeking licensure, in accordance with state licensing board standards.

Training and Quality Assurance

· Provide clinical training and skills development to BHFRs, including crisis intervention techniques and documentation standards.

· Support implementation of program policies, procedures, and continuous quality improvement initiatives.

· Identify trends, risks, and training needs observed during field work and escalate to program leadership as appropriate.

Operational Support

· Coordinate and facilitate services for program participants in collaboration with BHFRs and program leadership.

· Support program operations during high-volume periods, city-wide events, or emergency responses.

· Complete all assigned duties during scheduled shifts, including evenings, weekends, or extended hours as required.

Other Duties

· Perform other job-related duties as assigned by the Clinical Director

Qualifications

• Master’s Degree in Psychology, Social Work, or a related field.
• Active clinical mental health license as required by state or local regulations (e.g., LPC, LCSW, LSW).
• Minimum of five (5) years of experience working with individuals with mental health challenges, developmental disabilities, substance use disorders, homelessness, or related populations.
• Minimum of three (3) years providing clinical supervision or lead clinical support to front-line staff.
• Ability to work flexible hours, including nights, weekends, and extended shifts during emergencies.
• Background Check Required.
• CJIS Certification required upon hire.

Working conditions

This position is an emergency first responder. Work is in the community in uncontrolled environments. Staff are expected to work in all elements of weather and may be called on to support during city-wide events or disasters. This position is at risk for being exposed to communicable diseases and unstable or agitated individuals. There is a potential for verbal abuse from those we serve. The position must be able and willing to physically assist consumers with limited mobility in and out of the agency vehicle. While performing the duties of the job, employees are frequently required to stand, walk, lift, and reach.  Must be willing to perform all job-related travel associated with this position. Hazard and Atmospheric Conditions

• Exposure to Fumes
• Exposure to Dust
• Exposure to Extreme Heat
• Exposure to Extreme Cold
• Wet and/or Humid
• Exposure to Loud Noise
• Exposure to Confined Places
• Mists or Gases
• Exposure to Mechanical Hazards
• Exposure to Chemical Hazards
• Exposure to Electrical Hazards
• Exposure to Burn Hazard