The Role
Provide guided clinical support for Align products and CAD-CAM services: handle inquiries, review treatment plans, document interactions, report product safety, use Treat/Align software, collaborate with quality and engineering, and participate in clinical education and improvement initiatives.
Summary Generated by Built In
Role summary
This position is ideal for target level of professionals to join the Clinical Hub as an Associate Clinician, responsible for handling inquiries, requests and/or issues from the business for company products/services. Handle clinical communication and provides clinical assistance to internal and external stakeholders with guided supervision. Identify difficult customer situations and will take actions to properly solve their issues/concerns/complaints. Provide ideas and suggestions to improve the overall business, improve customer experience and/or specific clinical treatments. Be able to provide clinical support to treatments, and through collaboration with quality and engineering when required. Establish treatment quality monitoring and initiates development for clinical profiling. Development of clinical knowledge at all levels (CAD Designers, customers). Participate in study groups upon demand. Be proficient in all align Treat proprietary software. Timely report Product Safety inquiries to continue the appropriate process by the corresponding department.
Role expectations
Role expectations
· Take immediate initiative to remedy clinical, quality, or other such issues with Invisalign and/or CAD-CAM services products by their own and/or with stakeholders from the areas involved to solve problems.
· Be a proficient user within Software applicable to the Treat and Align process. (i.e. Treat, IDS, My Aligntech, WCM, etc.)
· Perform outbound calls when required. Communicate issues clearly to Clinical Customer Support Representatives.
· Properly document all information related to customer interactions (calls/emails/etc) on the corresponding platforms and with the required tickets including complaints or requests to other departments as it may apply.
· Review and provide solution to the treatment plans sent for consultation.
· Participate in proactive team efforts to achieve departmental and company goals.
· Complete assigned clinical education courses and be proficient on self-paced learnings for continuous education and growth.
What we're looking for
What we're looking for
Typically:
· Education: Bachelor’s degree on dentistry
· Communication: Excellent presentation and communication skills.
· Teamwork: Ability to work both independently and collaboratively.
· Less than one year of directly related experience.
· To develop at this level for 2-3 years.
· Proficiency in English.
· Proficiency with computers and standard software programs (Excel, Word, power point, e-mail, etc.)
About
Your growth and well-being:At Align, every smile matters. We’re committed to helping you thrive by supporting the health, growth, and well-being of our team members through a variety of tools and programs. While specific offerings may vary by location and role, Align employees can typically expect:Health and well-being programs to keep you thriving in both body and mind.Employee-exclusive discounts on Invisalign products.Learning opportunities through online learning resources and support for your individual development plans.Inclusive, global workplace that fosters collaboration, recognition and belonging.Country and/or role specific details will be shared with you by your recruiter during the interview process. Discover Align:We are a global community of game-changers and smart team players, united by our belief in the power of a smile. Our dynamic team of exceptional employees is dedicated to transforming the industry and creating extraordinary outcomes every day.Align’s core values of agility, customer, and accountability are more than words to work by, they are words we live by. The actions we take every day speak to who we are as a company and our focus on being truly impactful. We celebrate our differences, and the many ways we support one another— ultimately creating a more inclusive organization and world as we continue transforming smiles and changing lives.We foster a culture where thinking differently and seeking new experiences are not just encouraged but celebrated. With the Align Mindset, we empower each other, ensuring every voice is heard and valued in an inclusive environment that inspires creativity and collaboration.At Align, we believe in the power of a smile, and we know that every smile is as unique as our employees. As we grow, we are committed to building a workforce rich in diverse cultural backgrounds and life experiences, fostering a culture of open-mindedness and compassion. We live our company values by promoting healthy people and healthy communities, all with the intent of changing millions of lives, one unique smile at a time. As part of our commitment to innovation, Align Technology includes exocad and Cubicure, companies that enhance our offerings and extend our impact to industry transformation.Eager to learn how we embrace our global differences and nurture employee well-being? Explore Align's culture here!Want to discover more about exocad and Cubicure? Click on their names for additional information.
Skills Required
- Bachelor's degree in dentistry
- Excellent presentation and communication skills
- Ability to work independently and collaboratively
- Less than one year of directly related experience
- Proficiency in English
- Proficiency with computers and standard software (Excel, Word, PowerPoint, Email)
- Proficiency with Treat, IDS, My Aligntech, WCM and CAD-CAM software
- Ability to perform outbound calls and clearly communicate issues to Clinical Customer Support
- Accurate documentation of customer interactions and ticketing of complaints/requests
- Complete assigned clinical education courses and self-paced learning for continuous development
- Timely reporting of Product Safety inquiries to the appropriate department
Align Technology Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Align Technology and has not been reviewed or approved by Align Technology.
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Healthcare Strength — Health coverage includes medical, dental, vision, life, and both short‑ and long‑term disability, along with AD&D and wellness resources. Select locations add region‑specific programs such as medical coverage and Multisport, reinforcing breadth.
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Strong & Reliable Incentives — A corporate bonus plan outlines performance‑based rewards and eligibility, and compensation is described as competitive in commercial roles. Incentive structures in sales are portrayed as offering strong on‑target earnings potential.
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Retirement Support — Retirement programs feature a 401(k) plan with company contribution mechanisms, profit sharing, and a defined contribution pension plan. These elements emphasize long‑term financial security alongside salary and bonus.
Align Technology Insights
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The Company
What We Do
Twenty years ago, we pioneered the world's first clear aligners. Since then, we have continuously innovated with new products and technologies that are revolutionizing treatments for doctors and their patients. Invisalign clear aligners and the iTero Intraoral scanner help dental professionals achieve the clinical results they expect and deliver effective, advanced dental options to their patients. Helping change millions of lives, one smile at a time. Discover your straight path to a bright future at Align. As a part of our smart, diverse and fast-moving global team, you'll make an impact for the market leader that's moving an industry forward. Want to find out what’s next for us—and for you?
