The Clinical Services Coordinator serves as an essential member of University Counseling Services, helping students access care while ensuring the efficient daily operations of the counseling center. This customer-centric role is responsible for supporting student wellness initiatives, coordinating intake and referral processes, maintaining confidential records, and assisting with campus-wide mental health programming. The Clinical Services Coordinator must demonstrate professionalism, empathy, and sound judgment when handling sensitive and confidential matters. The individual is a member of the Division of Student Affairs staff reporting directly to the Director of University Counseling Services.
Essential Functions:
Student Support and Intake Services
- Welcome and assist students seeking counseling and wellness services.
- Conduct initial screenings and intake processes under the supervision of licensed counseling staff.
- Coordinate student appointments, referrals, and follow-up services.
- Provide wellness check-ins and support to students experiencing academic, personal, or social challenges.
- Maintain appropriate communication with students regarding counseling services and available campus resources.
Counseling Center Operations
- Maintain confidential student records in compliance with applicable federal, state, and institutional regulations.
- Manage scheduling systems, office operations, and client communications.
- Assist with data collection, assessment reporting, and service utilization tracking.
- Support crisis response protocols and coordinate referrals under the guidance of licensed professionals.
- Prepare reports and documentation to support departmental assessment and accreditation efforts.
- Ensure accurate and timely recordkeeping for counseling services and outreach initiatives.
Campus Wellness Programming
- Assist with the planning, coordination, and implementation of mental health awareness programs, workshops, and outreach initiatives.
- Collaborate with faculty, staff, and campus departments to promote student wellbeing and holistic development.
- Support campus-wide wellness campaigns and prevention programming.
- Represent University Counseling Services at university events, orientations, resource fairs, and student engagement activities.
Administrative Support
- Respond to students, faculty, staff, and community partners in a timely and professional manner.
- Assist with departmental projects, special events, and university committees as assigned.
- Contribute to the overall success of the department by performing all other duties and responsibilities as assigned.
- Meet regularly with the Director of University Counseling Services to provide updates and establish ongoing communication.
Knowledge, Skills, and Abilities:
- Ability to handle sensitive and confidential information with the highest level of professionalism and discretion.
- Demonstrate strong interpersonal, organizational, and communication skills.
- Ability to establish and maintain positive working relationships with students, faculty, staff, and community partners.
- Knowledge of student development principles, mental health resources, and helping professions preferred.
- Ability to manage multiple priorities and projects in a fast-paced environment.
- Strong problem-solving, critical thinking, and decision-making skills.
- Commitment to diversity, equity, inclusion, and student success.
- Proficiency in Microsoft Office Suite and electronic record management systems.
- Ability to work independently while functioning effectively as part of a collaborative team.
Minimum Requirements:
- Bachelor’s degree in Social Work, Psychology, Human Services, Counseling, Sociology, or a related field.
- Minimum of one (1) year of experience in counseling support services, case management, student affairs, healthcare, social services, or a related helping profession preferred.
- Demonstrated commitment to student wellbeing and service.
- Ability to perform multiple tasks simultaneously while maintaining attention to detail.
- Willingness to work occasional evening and weekend hours as needed.
Preferred Qualifications:
- Experience in case management, counseling support, behavioral health, higher education, or social services.
- Interest in pursuing a Master of Social Work (MSW), Counseling, or related graduate degree.
- Experience working with diverse populations in a college or university setting
Pre-Employment Requirements:
- Criminal background check
Florida Memorial University is an Equal Employment Opportunity Employer. In compliance with the American Disabilities Act (ADA), those functions of the job that are identified as essential are required to be performed with or without reasonable accommodations. Requests to facilitate the performance of essential functions will be given careful consideration.
Skills Required
- Bachelor's degree in Social Work, Psychology, Human Services, Counseling, Sociology, or related field
- Minimum of one year experience in counseling support services, case management, student affairs, healthcare, social services, or related helping profession
- Proficiency in Microsoft Office Suite and electronic record management systems
- Ability to handle sensitive and confidential information with professionalism and discretion
- Willingness to work occasional evening and weekend hours
- Successful completion of a criminal background check (pre-employment)
What We Do
Florida Memorial University is a private, coeducational, and Baptist-affiliated historically black college (HBCU) located in Miami Gardens, Florida. Established in 1879 as the Florida Baptist Institute, it is one of the oldest academic centers in the state and the only HBCU in South Florida. The university is committed to providing hope and opportunity through a diverse academic community, fostering the growth and excellence of its students.
