Clinical Relations Manager - Marsha Furest School of Nursing - Provo

Success Education Colleges (SEC) is a family of institutions comprised of Marsha Fuerst School of Nursing, North-West College, Glendale Career College and Nevada Career Institute. SEC is a leader in allied health education, and has been offering quality and affordable health care training programs for over 60 years.

SEC is a leader in allied health education, and has been offering quality and affordable health care training programs for over 60 years.

Mission:

Our everyday mission is to education students in short-term and professional programs for gainful employment and career advancement. 

https://www.success.edu/careers-with-sec/

POSITION SUMMARY

The Clinical Relations Manager serves as the primary point of contact between the college and its healthcare partners. This role is responsible for fostering and maintaining strong relationships with clinical sites, ensuring compliance with regulatory and accreditation standards, and supporting campus clinical coordinators in resolving issues promptly. The Clinical Relations Manager plays a critical role in securing and renewing clinical agreements to ensure students have access to high-quality clinical experiences.

• Establish and maintain positive relationships with healthcare partners.
• Negotiate and execute new clinical partner agreements.
• Manage timely renewal of existing clinical agreements.

• Ensure all clinical agreements meet regulatory and accreditation requirements.
• Communicate compliance updates and requirements to campus clinical coordinators.
• Maintain accurate records of agreements and compliance documentation.

• Serve as the escalation point for clinical site issues.
• Coordinate with campus clinical coordinators to resolve routine and urgent issues within defined timelines.

• Track and report Service Level Agreement (SLA) performance metrics.
• Provide regular updates to leadership on partnership status and compliance.

• Understanding of clinical site operations and healthcare organizational structures.
• Ability to build and maintain strong professional relationships with healthcare partners.

• Knowledge of state and federal regulations governing nursing and allied health clinical education.
• Familiarity with accreditation standards (e.g., ACEN, CCNE, BRN) and clinical contract requirements.

• Strong verbal and written communication skills for interacting with internal teams and external partners.
• Skilled in negotiation and conflict resolution to address partnership and compliance issues effectively.

• Ability to manage multiple priorities and meet deadlines for agreements and issue resolution.
• Proficiency in tracking and reporting SLA metrics and maintaining accurate documentation.

• Capacity to analyze issues, identify root causes, and implement timely solutions.
• Ability to escalate and resolve urgent matters efficiently while maintaining professionalism.

• Competence in using CRM systems, contract management tools, and Microsoft Office Suite (Word, Excel, Outlook).
• Familiarity with data reporting and workflow management tools

EDUCATION AND EXPERINCE

• Bachelor’s degree in Nursing, Healthcare Administration, or related field (Master’s preferred) or requisite experience related to the program.
• Minimum 3 years of experience in clinical education, healthcare partnerships, or academic liaison roles.
• Strong knowledge of nursing education standards and clinical compliance requirements.
• Excellent communication, negotiation, and relationship-building skills.
• Ability to manage multiple priorities and meet deadlines.