At ICON Strategic Solutions, you will work in a sponsor-dedicated model, supported by ICON’s global expertise.
As the world’s largest FSP organisation, with over 90 sponsor partnerships, we offer stability, career development and a collaborative environment where your work contributes to the development of treatments that benefit patients worldwide.
As a Clinical QA Senior Project Manager at ICON, you will be responsible for leading and manage projects, ensuring successful execution and delivery of project objectives.
We are seeking an experienced GCP QA Senior Project Manager to drive procedural excellence, quality, compliance, and operational effectiveness across global clinical development programs.
This is a highly visible, cross-functional role for a clinical operations professional who is passionate about process improvement, inspection readiness, and developing scalable, compliant ways of working. You will partner with stakeholders across Clinical Operations, Quality, and Medical Affairs to optimize processes, lead complex initiatives, and ensure clinical trials remain inspection ready.
What You Will Do:
You will manage day-to-day project and programme management activities, supporting your team to deliver quality outcomes.
Key Responsibilities
- Lead the development, revision, implementation, and retirement of controlled documents, SOPs, work instructions, and guidance materials.
- Drive cross-functional process improvement initiatives that enhance efficiency, compliance, and operational excellence.
- Partner with Quality Assurance and Clinical Operations teams to support inspection readiness and regulatory inspection activities.
- Lead quality event investigations, root cause analyses, CAPA development, and effectiveness checks.
- Manage complex projects involving multiple stakeholders and ensure timely delivery of business objectives.
- Facilitate stakeholder alignment and influence process changes across global teams.
- Develop and deliver training, onboarding, and learning initiatives to support employee capability and compliance.
- Monitor process performance, identify improvement opportunities, and report progress to senior leadership.
- Mentor colleagues and serve as a subject matter expert in procedural excellence and clinical quality.
What We're Looking For
- Bachelor's degree in Life Sciences, Clinical Research, Healthcare, or a related field.
- 7+ years of experience within the biopharmaceutical, biotechnology, CRO, or clinical research industry.
- Strong clinical operations, quality, compliance, or process excellence background.
- Deep understanding of GCP, ICH guidelines, and global clinical trial conduct.
- Demonstrated experience leading cross-functional projects and process improvement initiatives.
- Experience authoring and managing SOPs, procedures, work instructions, or other controlled documents.
- Excellent project management, communication, facilitation, and stakeholder management skills.
- Strong written and verbal English communication skills.
- Sponsor-side clinical research experience.
- Inspection readiness, audit support, or regulatory inspection experience.
- Quality systems, CAPA management, and deviation investigation experience.
- Experience with Veeva QMS, LMS platforms, or clinical development systems.
Employment with ICON is contingent upon having the legal right to work in the country where the role is based.
Rewards & Benefits
ICON offers a competitive and comprehensive total rewards package designed to support your health, wellbeing, and career development.
Benefits may include:
- Competitive base salary and performance related incentives
- Health and wellbeing programmes including medical, dental, and vision coverage where applicable
- Retirement and pension plans
- Life assurance and disability coverage
- Employee assistance programmes and wellbeing resources
- Learning and development opportunities through structured training and career pathways
Benefits may vary depending on role and location.
Visit our careers site to read more about the benefits ICON offers.
Inclusion and Accessibility
ICON is an equal opportunity employer. We are committed to building an inclusive and accessible workplace where everyone feels valued and supported.
If you require reasonable accommodations during the recruitment process, please let us know or submit a request here.
Are you a current ICON Employee? Please click here to apply
Skills Required
- Bachelor’s degree in Life Sciences, Clinical Research, Healthcare, or a related field
- 7+ years of experience in the biopharmaceutical, biotechnology, CRO, or clinical research industry
- Experience in clinical operations, quality, compliance, or process excellence
- Deep understanding of GCP, ICH guidelines, and global clinical trial conduct
- Experience leading cross-functional projects and process improvement initiatives
- Experience authoring and managing SOPs, procedures, work instructions, or controlled documents
- Strong project management, communication, facilitation, and stakeholder management skills
- Strong written and verbal English communication skills
- Sponsor-side clinical research experience
- Inspection readiness, audit support, or regulatory inspection experience
- Quality systems, CAPA management, and deviation investigation experience
- Experience with Veeva QMS, LMS platforms, or clinical development systems
ICON plc Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about ICON plc and has not been reviewed or approved by ICON plc.
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Healthcare Strength — Benefits are described as comprehensive, with medical coverage and wellness initiatives highlighted. Larger sites are also associated with added wellness supports such as onsite fitness options and access to an employee assistance program.
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Leave & Time Off Breadth — Time-off and flexibility provisions are positioned as a meaningful part of the total package, including vacation/annual leave and flexible work scheduling. Flexibility is sometimes cited as helping offset long hours in certain roles.
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Retirement Support — Retirement and savings support is presented as a core component of the benefits package, including offerings such as pension arrangements in some locations and a U.S. 401(k) plan with company match. Financial planning resources are also emphasized as part of broader security benefits.
ICON plc Insights
What We Do
Since our foundation in Dublin, Ireland in 1990, our mission has been to help our clients to accelerate the development of drugs and devices that save lives and improve quality of life. We do this by delivering best in class information, solutions and performance, with an unyielding focus on quality at all times. We offer a full range of consulting, development and commercialisation services from a global network of offices in 53 countries. We focus our innovation on the factors that are critical to our clients – reducing time to market, reducing cost, and increasing quality – and our global team of experts has extensive experience in a broad range of therapeutic areas.
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