Clinical Program Manager

Description

MDVIP: Transforming Primary Care, One Patient at a Time

MDVIP is a national leader in personalized healthcare, empowering over 425,000 members to achieve their health and wellness goals through a network of more than 1,400 concierge primary care physicians. Our program emphasizes preventive medicine, offering comprehensive screenings, advanced diagnostics, and individualized wellness plans. Recognized as a Great Place to Work® since 2018, MDVIP is committed to excellence in patient care and employee satisfaction. 

Position Summary

The Clinical Program Manager (CPM) leads the coordination and execution of the clinical onboarding and Annual Wellness Program (AWP) launch process for new and replacement physician offices. This role serves as the central point of accountability for opening-physician readiness, training coordination, AWP performance tracking, and front-line support to physicians, offices, and internal teams. The CPM works cross-functionally with Practice Succession Managers (PSM), Practice Opening Managers (POM), Success Managers (SM), the Clinical Training Specialists (CTS), and vendor partners to ensure new offices are set up on schedule, are fully trained, and reach AWP performance targets.

Key Responsibilities

Physician Opening & Onboarding Coordination

• Maintain and update the master list of opening physicians by month, adding new doctors as they are confirmed.
• Track open-date changes and mea culpas, and communicate updates to all relevant stakeholders.
• Ensure every opening physician has a confirmed trainer assignment.
• Coordinate with the Practice Succession Manager (PSM) on training needs for replacement offices.
• Track and confirm training dates at least two months in advance of each opening.
• Monitor and flag training date changes occurring within 30 days of an opening.
• Coordinate and track reschedules to ensure no training session is missed.
• Track POM/SM schedule and confirm the Opening Day Readiness (ODR) is scheduled and AWP Room Setup Checklist is submitted more than one week prior to the CTS onsite visit.
• Collect and review AWP room setup checklists and photos submitted by offices.
• Distribute room setup information to the CTS team ahead of onsite visits.
• Follow up to ensure any missing setup items are completed by the POM/SM.

AWP Training & Lab Coordination

• Deliver AWP equipment training during corporate visits.
• Submit lab orders and provide requisitions during corporate visits.
• Track completion of doctors' personal lab draws.
• Track completion of lab consultations with Cleveland HeartLab.
• Track and distribute webinar registration and attendance logs to relevant participants.
• Track weekly delivery of Quest reports and review the data for accuracy and follow-up items.

Performance & Compliance Tracking

• Track lab training attendance across opening offices.
• Track Part 1 training attendance.
• Track time-to-start for AWPs, measured from open date to the first lab panel order.
• Track that the correct AWP panel was ordered by each physician.
• Track that AWPs are logged by practices in Connect.
• Track AWP completion rate (percentage of AWPs logged versus membership count at opening).

Support & Enablement

• Triage and address incoming questions from employees, offices, and vendors.
• Provide remote equipment training and support as needed, including for new hires, software re-installation on new or replacement computers, and CTS support.
• Update and create training guides to keep documentation current and accurate.

Requirements

Required Qualifications:

• Bachelor's degree in healthcare administration, business, nursing, or a related field, or equivalent professional experience.
• 3+ years of experience in clinical operations, physician onboarding, program/project management, or a related healthcare coordination role.
• Experience supporting clinical training programs, wellness programs, or physician practice launches strongly preferred.
• Strong organizational skills with the ability to manage multiple physician openings and training schedules simultaneously.
• Excellent cross-functional communication and coordination skills, with the ability to work effectively with PSMs, POM/SMs, CTS, physicians, and office staff.
• Detail-oriented approach to tracking data, deadlines, and completion metrics.
• Proficiency with tracking and reporting tools (e.g., spreadsheets, scheduling systems, reporting dashboards).
• Comfortable delivering training, both in person during corporate visits and remotely.
• Problem-solving mindset with the ability to triage and resolve issues raised by employees, offices, and vendors.
• Ability to create and maintain clear, up-to-date training documentation.

Working Conditions

This role is corporate based, however may require periodic travel to support CTS team, deliver onsite training, and complete AWP room setup. Some remote support and training delivery may also be required outside of normal business hours.

Why Join MDVIP?

•  Be part of a mission-driven organization leading innovation in personalized healthcare.
•  Drive transformation and growth in a dynamic, fast-paced environment.
•  Competitive compensation: attractive base salary complemented by performance-based incentives for eligible roles.
•  Comprehensive benefits: health, dental, vision insurance, and retirement plans.
•  Professional development: access to ongoing training and leadership development programs.
•  Positive work environment: consistently recognized as a Great Place to Work®, fostering a culture of collaboration and excellence. 

MDVIP is an Equal Opportunity Employer and is committed to fostering an inclusive and diverse workplace. We welcome applicants of all backgrounds and do not discriminate based on race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other protected status. We believe that diversity and inclusion drive innovation and strengthen our company culture.

If you require accommodation during the application or interview process, please let us know, and we will be happy to assist. 

Pay Transparency: Our compensation reflects the cost of labor across appropriate US geographic markets. Pay is based on several factors including but not limited to market location and may vary depending on job-related knowledge, skills, and education/training and a candidate's work experience. Hired applicants are offered annual incentive compensation programs, subject to applicable eligibility requirements. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company's performance. The company offers the following benefits for this position, subject to applicable eligibility requirements. Medical/prescription drug coverage, Dental coverage, Vision coverage, Flexible Spending Account, Health Savings Account, Dependent Care Flexible Spending Account, Basic and Supplemental Life Insurance & Accidental Death and Dismemberment, Disability Income Protection Plan, Employee Assistance Program, 401(k) retirement program, Vacation, Paid Holidays and Personal time, Paid Sick and Family and Medical Leave time as required by law.