Clinical Success Manager
Company Overview:
Cohere Health is illuminating healthcare for patients, their doctors, and all those who are important in a patient’s healthcare experience, both in and out of the doctors office. Founded in August, 2019, we are obsessed with eliminating wasteful friction patients and doctors experience in areas that have nothing to do with health and treatment, particularly for diagnoses that require expensive procedures or medications. To that end, we build software that is expressly designed to ensure the appropriate plan of care is understood and expeditiously approved, so that patients and doctors can focus on health, rather than payment or administrative hassles.
Opportunity Overview:
We are looking for an experienced business operator to lead clinical solution execution for a focused portfolio of clients. Leveraging trusted relationships with clients, cross-functional collaboration, and a business owner mentality, the Clinical Success Manager matches clinical programs and products to meet client needs across various clinical specialties. They also closely monitor and take proactive measures to ensure that clients successfully attain both clinical and business objectives.
The Clinical Success Manager deeply understands the clinical and business needs of their clients, and they engage frequently to ensure clients are continuously satisfied with their clinical solutions. This role is critical to developing collaborative relationships with and retaining our clients. Clinical Success Managers develop tactical plans and roadmaps to achieve client goals and collaborate with Clinical, Product, Operations, Intelligent Prior Auth, Strategic Accounts, Clinical Analytics, and other teams to execute. They are routinely scanning for opportunities for Cohere to drive additional value for clients with new solutions, and they are the clinical lead in all new launches for their clients. Moreover, they seek out opportunities to evangelize the positive impact Cohere and clients together have on patients and providers. Ultimately, the work of the Clinical Success Manager has a direct impact on Cohere’s success, growth, and ability to impact more patients at a time in their healthcare journey when they need help most.
You should apply for this role if you are a data-driven leader with a bias for action and a high EQ for deeply understanding client needs. You view your portfolio as a small business, are driven to continuously improve, and value collaborating cross-functionally to get the job done. You are great at communicating to your colleagues, clients, external audiences, and executive leadership alike. You understand that solutions must scale as Cohere matures, while also appreciating that no two clients’ needs are the same.
Last but not least: People who succeed here are empathetic teammates who are candid, kind, caring, and embody our core values and principles. We believe that diverse, inclusive teams make the most impactful work. Cohere is deeply invested in ensuring that we have a supportive, growth-oriented environment that works for everyone.
What you will do:
- Deeply understand clinical and business needs for a focused client portfolio
- Lead frequent client touch points and actively engage with key client stakeholders to communicate results and drive continued progress
- Lead cross-functional execution of client clinical solutions
- Continuously monitor and report operational performance of clients’ solutions
- Lead cross-functionally to immediately address solution performance gaps
- In collaboration with Clinical Programs and Clinical Products, develop tactical plans to achieve client medical expense savings goals
- Own and execute to client solution roadmaps
- In collaboration with Clinical Analytics, ensure timely delivery of reporting and action plans addressing performance gaps
- Serve as Clinical lead for new launches, including writing business plans for executive sign-off
- Share client insights cross-functionally to inform new solution development
- Collaborate with Growth team on account expansion opportunities for clients
- Evangelize the positive impact Cohere and clients together have on patients and providers through case studies, white papers, and other marketing initiatives
Your competencies:
- Deep understanding of the market, business dynamics, value chains, trends, state of UM, and provider and patient needs for each client
- Professional client service and building trusted relationships
- Operator / business owner mindset and bias for action
- Excellent written and verbal communication skills
- Executive presence
- Proficiency in leading executive-level meetings
- Building and leveraging cross-functional relationships
- Comfort and flexibility with the ambiguity and pace of a startup environment
- Skilled working effectively in a remote work environment with occasional travel
Your background & requirements:
- Bachelor’s degree required; MBA, MPH or other relevant graduate degree preferred
- 7-10 years of experience in client service and business operator roles for a health-tech company, healthcare consulting, health plan, or other risk-bearing entity
- Passionate about improving the U.S. healthcare system and helping ensure every patient receives the best care possible
We can’t wait to learn more about you and meet you at Cohere Health!
Equal Opportunity Statement:
Cohere Health is an Equal Opportunity Employer. We are committed to fostering an environment of mutual respect where equal employment opportunities are available to all. To us, it’s personal.
The salary range for this position is $100,000 to $145,000 annually; as part of a total benefits package which includes health insurance, 401k and bonus. In accordance with state applicable laws, Cohere is required to provide a reasonable estimate of the compensation range for this role. Individual pay decisions are ultimately based on a number of factors, including but not limited to qualifications for the role, experience level, skillset, and internal alignment.
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