Job Title: Clinical Pharmacist – Client Advisor
Location: Mississauga
Employment Type: Full-time
Reason for Vacancy: Replacement
Work Arrangement: Hybrid, 2 days/ week on-site
Department Name: Clinical Services
Pay Type: Salary
Pay Range: $100,000.00 to $110,000.00. Please note that this is a general posting range and offer range will be varied based on relevant experience, qualifications, skills required and location for this role.
About Us
Express Scripts Canada (ESC) is a leading health benefits management company. Serving over 12 million members, we help insurance carriers, third party administrators, and the public sector optimize the value of health benefits by linking the talent and professional expertise of our people with leading‑edge information management systems and technology. ESC is a wholly‑owned subsidiary of Express Scripts Inc., part of The Cigna Group (NYSE: CI), one of the largest pharmacy benefit management (PBM) companies in North America. Together, we deliver innovative, cost-effective solutions that improve access, affordability, and health outcomes for Canadians.
Job Summary:
The primary role of the Clinical Pharmacist – Client Advisor is to develop, manage, and deliver Express Scripts Canada pharmacy benefit management services and programs. In addition, the Clinical Pharmacist – Client Advisor, in collaboration with the Account Management team, is responsible for building and maintaining key relationships within an assigned client portfolio to understand and anticipate clients’ needs and expectations. The Clinical Pharmacist – Client Advisor provides leadership to the Prior Authorization Program and collaborates with cross-functional committees to deliver high quality and clinically sound products and formularies. The role is responsible for contributing specialized clinical knowledge to the direction of existing and new products.
Key Responsibilities
Represent Express Scripts Canada in a client facing role as subject matter expert on drug formulary, drug trends, and clinical programs interact with internal and external customers to provide insights on pharmacy practice, drug trends, medical advances and legislation
Provide strategic direction and clinical expertise to guide the implementation, communication, education and maintenance of clinical programs and formularies
Serve as clinical thought-leader on the Drug Plan Validation Committee, providing knowledge transfer to Express Scripts Canada customers (insurance carriers and third party administrators) on complex clinical topics
Provide leadership to the Prior Authorization program and review Prior Authorization requests, including gathering medical information, making coverage decisions, and communicating with patients, physicians or pharmacists as required
Ensure accurate, thorough, and timely documentation of patient status within the operations systems. Comply to ESC policies and procedures to safeguard personal information (PI) and personal health information (PHI).
What We’re Looking For:
Bachelor’s degree in Pharmacy; license to practice pharmacy in a province of Canada
Bilingualism (English/French) is considered a strong asset.
Minimum of 2 years’ experience in direct patient care, drug evaluation, and/or drug information activities
Knowledge and experience in private/public drug plan reimbursement is required
Knowledge in specialized areas such as Neurology/Multiple Sclerosis, Rheumatology, Dermatology, Pulmonology, Gastroenterology, Infectious Diseases, Oncology, etc.
Excellent interpersonal skills with demonstrated ability to communicate effectively, courteously, and tactfully
Ability to build strong rapport with clients and internal stakeholders
Effective facilitation and presentation skills
Superior analytical, critical thinking and problem-solving skills
Demonstrated ability to multi-task and adapt in a dynamic fast-paced work environment
Team player and ability to work cross-functionally with other departments
Strong organizational skills, proactive and solution-oriented
Strong working knowledge of MS Office Suite of tools
· Drug database knowledge and experience is considered an asset
Why Join Us?
Competitive compensation, benefits and pension plan
Career development and advancement opportunities
A culture that celebrates innovation and collaboration
Flexible work options and wellness programs
Pre-Employment Requirements
All offers of employment are conditional upon the successful completion of reference checks and background verification in accordance with company policy. Within ESC, for certain positions, obtaining and maintaining a federal government security clearance is a bona fide occupational requirement. Candidates applying for such roles must meet all eligibility criteria for the applicable clearance level and consent to the security screening process as mandated by federal regulations. Failure to obtain or maintain the required clearance will result in withdrawal of the offer or termination of employment.
Our hiring process includes AI-powered tools to conduct video interviews, take notes and score candidates; however, all scores will be reviewed by hiring managers and our Talent team before making a decision.
NOTE: Internal candidates should apply before May 28, 2026.
Express Scripts Canada is a Cigna company
Express Scripts Canada is a subsidiary of Express Scripts, a Cigna company. Cigna Corporation (NYSE: CI) is a global health service company dedicated to improving the health, wellbeing and peace of mind of those we serve. Cigna offers an integrated suite of health services through Cigna, Express Scripts, and our affiliates including medical, dental, behavioural health, pharmacy, vision, supplemental benefits, and other related products.
About Express Scripts Canada
Express Scripts Canada is a leading health benefits manager and has been recognized as one of the most innovative. Our clients include Canada's leading insurers, third party administrators and governments. We work with these clients to develop industry-leading solutions to deliver superior healthcare in a cost-controlled environment. We provide Active Pharmacy™ services to more than 7 million Canadian patients and adjudicate more than 100 million pharmacy, dental, and extended health claims annually. Through our proprietary consumer intelligence, clinical expertise, and patients-first approach, we promote better health decisions for plan members, while managing and reducing drug benefit costs for plan sponsors.
It will be a condition of employment that the successful candidate obtains an Enhanced Reliability Clearance from the Federal Government. The candidate will be required to provide supporting documentation to receive clearance if required.
We offer a competitive salary and benefits package, along with a positive work environment built on solid corporate values, integrity, mutual respect, collaboration, passion, service and alignment.
We are an equal opportunity employer that promotes a diverse, inclusive and accessible workplace. By embracing diversity, we build a more effective organization that empowers our employees to be the best that they can be.
We are committed to creating a working environment that is barrier-free and we are prepared to provide accommodation for people with disabilities.
If you require accommodation in completing the online application process, please email: [email protected] Do not email [email protected] for an update on your application or to provide your resume as you will not receive a response.
Skills Required
- Bachelor's degree in Pharmacy
- License to practice pharmacy in a province of Canada
- Minimum of 2 years' experience in direct patient care, drug evaluation, or drug information activities
- Knowledge and experience in private/public drug plan reimbursement
- Bilingualism (English/French)
- Knowledge in specialized areas such as Neurology, Rheumatology, Oncology
Cigna Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Cigna and has not been reviewed or approved by Cigna.
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Strong & Reliable Incentives — Strong bonus outcomes are frequently highlighted, with annual bonuses described as really good alongside above-average salary levels. Stock or long-term incentive elements are also noted as part of the overall package in some roles.
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Leave & Time Off Breadth — Time-off benefits are portrayed as a meaningful part of total rewards, including generous PTO and flexibility that can enhance the perceived value of compensation. Flexible work-from-home arrangements are repeatedly linked with satisfaction about the overall package.
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Healthcare Strength — Health coverage is described as broad in design, with preventive care often covered at no charge in-network and options like virtual care and wellness incentives. A large provider network and strong digital tools are positioned as practical advantages when using benefits.
Cigna Insights
What We Do
At Cigna, we're more than a health insurance company. We are your partner in total health and wellness. And we’re here for you 24/7 – caring for your body and mind. As a global health service company, Cigna's mission is to improve the health, well-being, and peace of mind of those we serve by making health care simple, affordable, and predictable. Our values are the core of our culture. Our values guide how all 74,000 of us around the world work together, serve our customers, patients, clients, communities, and deliver on our mission.
