01Health is at an inflection point. The platform is built, revenue is accelerating, and we're moving from a single-specialty company into a multi-vertical specialist healthcare platform, with AI as embedded clinical infrastructure. It started in dentistry with two products: 32Co, the UK's highest-rated clear aligner system, and Aerox Health, the first end-to-end platform for dental sleep medicine. Backed by Tier 1 investors, we're scaling across the UK and into the US, with new verticals already in testing.
What's happening at 01Health right now
- Balderton-backed Series A company
- 90% of UK patients can reach an 01Health clinic within 30 minutes
- 4.98★ rating from the dentists who use us
- Aerox Health, our Sleep product, is ready for national rollout to top-performing 01 Partners, with a 300+ clinic waitlist (UK and US)
- US expansion live
- New verticals being tested and prototyped
As a Clinical Operations Specialist, your mission is to ensure every dentist we support has a seamless, high-quality, and genuinely delightful experience from start to finish. From day one, you’ll be a key player in our clinical support team, supporting dentists throughout their case journey. As a frontline team member, you’ll also contribute to mapping out improvements to our service as we scale.
This is a great opportunity for someone with a dental healthcare background who is passionate about innovation in healthcare and wants to learn and grow quickly. You’ll get exposure to many areas of a fast-growing health-tech startup, work closely with members of our senior team, and make a real difference to thousands of dentists, patients and orthodontists as we scale our brilliant service.
What you'll be doing
- Delivering an exceptional case experience to dentists and orthodontists working with 32Co.
- Acting as a key member of our clinical support team - answering dentist questions, handling problems, and finding solutions.
- Identifying areas for improvement and opportunities to scale the function.
- Being hands-on with clinical and operational challenges - spotting issues early and helping shape clear, workable solutions.
- Being the voice of our dentists, ensuring their needs are clearly understood and advocating for service excellence in cross-functional decisions.
- A qualified dentist or an experienced dental healthcare professional (3+ years).
- Strong verbal and written communication skills in English.
- Experience working within a corporate or health-tech environment is desirable.
- Proactive, resourceful, and comfortable figuring things out independently.
- Highly empathetic with a strong customer-centric mindset - you instinctively know what “unreasonably excellent” feels like.
- An excellent communicator, both in writing and on the phone
- A natural problem-solver who enjoys getting to root causes and designing thoughtful solutions.
- A team player, confident working with a range of internal and external stakeholders.
- Comfortable operating in the organised chaos of a scaling startup.
- Comfortable working West Coast US hours.
- Opportunity to work on a health technology product solving a multi-billion dollar problem.
- Be part of a collaborative and inclusive work environment with a culture of teamwork, innovation and creativity.
- Have access to the latest tools and technologies.
- Opportunities for professional growth and career advancement.
- Join a company seed-funded by top VCs with a multicultural, ambitious, high calibre team.
Skills Required
- Qualified dentist or experienced dental healthcare professional with 3+ years experience
- Strong verbal and written communication skills in English
- Proactive, resourceful, able to work independently and solve problems
- Highly empathetic with a strong customer-centric mindset
- Excellent telephone and written communication skills
- Team player, comfortable engaging with internal and external stakeholders
- Comfortable operating in a fast-scaling startup environment
- Comfortable working West Coast US hours
- Experience in a corporate or health-tech environment
What We Do
32Co is the future of collaborative healthcare- we're revolutionizing access to specialized healthcare services by connecting general clinicians with a network of specialists. Inspired by the telemedicine sector, 32Co's platform facilitates collaboration between generalist and specialist clinicians, offering patients the best of both worlds—high-quality clinical care delivered conveniently through their local provider. Our unique model scales specialist expertise beyond the confines of a single clinic, leveraging a global network of generalist colleagues.
