The Role
The Clinical Manager at HomeMade leads the Clinical team, ensuring effective resource allocation, supervising staff, overseeing clinical governance, and guiding strategic projects to enhance home care services for older Australians.
Summary Generated by Built In
HomeMade, Mable, Leap in! and Mable Direct are entities under the Attain Healthtech Group of companies. While our companies are diverse, three similarities bind us:
1. We exist to create lasting, positive change across the entire care and support sector - impacting more lives, elevating standards and shaping the future of care
2. We believe in technology as an enabler
3. We’re driven by helping customers attain better outcomes
This position is part of the HomeMade team.
About HomeMade
HomeMade is an approved aged care provider dedicated to improving its customers' lives by empowering older people to self-manage their service providers with the assistance of our clinical and customer support teams.
Our transformative technology platform helps thousands of people retain choice and control by allowing them to create unique support plans that meet their specific needs and optimise their funds.
By working at HomeMade, you can play a crucial role in helping older people maintain their independence and live fulfilling lives in their own homes. You’ll be joining a team that is passionate and dedicated to making a meaningful difference in the lives of others.
To find out more, visit https://homemadesupport.com.au/
About the role
An exciting opportunity exists to join our team as a Clinical Manager, helping older people to live the life they want.
Reporting directly to the Head of Quality and Safeguarding you will be working closely with all areas of the business, leading the Clinical team to deliver a high-quality service to the business so that our team members can deliver a positive experience for our customers as they go through all stages of the HomeMade journey.
To be successful in this role, you will be passionate about helping to create a bright future for older Australians.
People & Leadership
- Lead the Clinical team, ensuring effective resource allocation on a daily basis to deliver on clinical priorities
- Supervise, coach and mentor direct reports to ensure a high-performing team environment where team members work to their full potential in a complex mobile/remote workforce environment.
- Communicate performance goals and plans clearly to the Clinical team, reviewing these on an ongoing basis to effectively deliver on business goals and priorities.
- Maintain oversight of the daily roster of the Clinical team members, including development and testing of the roster.
- Deliver a high standard of employee experience through a leadership approach that promotes the inclusive culture, vision and values of HomeMade.
Clinical Governance
- Through audit activities related to clinical care, identify gaps and areas for development and guide the business to formulate effective corrective actions and continuous improvement initiatives.
- Work with the Head of Quality and Safeguarding to ensure that HomeMade clinical services and supports are delivered in accordance with the Aged Care Act and the Strengthened Aged Care Quality Standards.
Strategic Projects and Process Improvement
- Demonstrate a strong understanding of HomeMade’s strategic priorities and how they link to clinical goals and objectives, including as a subject matter expert for strategic projects in areas of specific expertise.
- Ability to support, engage and collaborate with multiple stakeholders (quality, incidents, complaints, customer service and support, product, and payments) across the organisation to identify and lead the delivery of strategic initiatives.
- Collaborate with senior management to establish and implement clinical processes, policies and objectives.
- Work with operational and management teams to translate clinical requirements into practical procedures and documents, and train and coach the teams to deliver.
Your Skills and Expertise
- Current AHPRA registration as a Registered Nurse.
- Experience in leading or coordinating teams, ideally including coaching for performance and building a positive team culture.
- Demonstrated experience in Home and Community Care, ideally with Aged Care experience.
- Knowledge of Health or Community Aged Care Service requirements; experience working with the Aged Care Quality Standards highly regarded.
- Well-developed understanding of case management in a complex Aged Care, Health or Disability environment.
- Ability to mentor and coach individuals and teams for success.
The values we live by
Put People First 🫶🏼
People and relationships matter most.
Foster Freedom 🪁
Life should be lived in a way that makes sense for you, without unnecessary controls or external restrictions.
Do The Right Thing 💖
Be fair, honest, open, ethical, and transparent.
Be Bold 💡
With a vision to imagine and create a brighter future.
Our benefits
Power your career ⚡️
Learn from industry experts, experienced leaders, and on-the-job opportunities.
Access parental leave 👶
Get 14 weeks of paid leave for primary carers and 6 weeks of paid leave for secondary carers plus superannuation.
Work with flexibility 🏠
We’re a hybrid workplace, balancing time in the office with remote work.
Flexi Leave Days 🌴
Get one extra paid leave day per quarter for what makes you happy.
Take a floating public holiday 🫶🏾
Acknowledge a significant day your way with family and friends.
Be rewarded 🏆
Celebrate wins and recognise great performance with an easy and accessible Reward and Recognition program.
We are one
As an organisation, we celebrate our diversity and welcome all people, regardless of their family responsibilities, ethnicity, faith, sexual orientation, or gender identity. Aboriginal and Torres Strait Islander people are encouraged to apply.
If this role has stood out to you but you don’t feel like you ‘tick all the boxes,’ we strongly encourage you to apply nonetheless. We value diversity in experience, and you might just bring something we are looking for to our organisation!
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The Company
What We Do
Mable is a health-tech platform where people looking for disability and aged care support connect with independent support workers in their community. As one of Australia’s fastest-growing scale-ups, we think big to spearhead change in our sector. We're passionate about inclusivity and giving choice and control back to those who need it. Mable launched in 2014 when co-founder Peter Scutt teamed up with friend and colleague Tony Charara after struggling to find the right home care solution for his parents. Today, Australia’s largest and most diverse community of independent support workers has provided over 13 million hours of support on Mable so everyone can live their kind of independence. #mykindofindependence
