As Clinical Manger you will:
- Supervise and support a team of virtual and local nurse practitioners through chart reviews, 1:1s, and performance coaching.
- Oversee virtual and local health guides in reviewing charts and meeting 1:1 with each direct report on a regular basis
- Collaborate with cross-functional colleagues to drive clinical quality, care coordination, and process improvement initiatives.
- Ensure strong execution of firsthand’s clinical model services and operational goals
- Support a strong clinical and operations dyad partnership by meeting regularly with State Directors and Managers to lead, motivate,and inspire community teams
- Communicate and coordinate with community team leaders regarding Health Guide, Triage Nurse, and Psychiatric services
- Work closely with firsthand's Support team to develop and improve care delivery, clinical quality improvement processes, and outcomes that align with firsthand’s clinical model and strategies
- Provide part-time direct clinical care as appropriate, based on direct reports, non-clinical responsibilities and needs of the market.
You will be a good fit if you have:
- Excellent clinical acumen in outpatient chronic disease and mental health care
- Exceptional interpersonal and communication skills, especially in working collaboratively with clinicians, support leaders, and strategic partners
- Strong management and supervisory skills, including organizing and leading initiatives across multiple teams
- Empathy, compassion, and approachability
- Desire to help people in need and support their path to wellness
- Comfortable with conducting home/ community visits and doing assessments in the community if needed
- Comfort working as part of a multidisciplinary team, and enjoy mixed roles and duties
- Cultural humility, knowledge of trauma informed care, and social determinants of health
- Desire to implement and deliver data-driven care that is integrated across chronic medical conditions, behavioral health conditions, inpatient settings, and outpatient settings
- Adapt rapidly to variations in team culture and process
- Ability to rapidly develop new professional working relationships with colleagues and patients
- Flexibility, and the willingness/ability to travel (25%)
The experience you bring to this role includes:
- Certified APRN in primary care
- Certified in psychiatric nursing on the RN or APRN level
- 5+ years clinical care in a primary or emergency care setting
- Prior clinical operational leadership experience, including directly supervising clinicians
- Working with and managing a population with challenges such as behavioral health and/or SUD conditions
- Working as part of an interprofessional or interdisciplinary team
- Developing and delivering educational programs to nurses and affiliated medical staff
We firmly believe that great candidates for this role may not meet 100% of the criteria listed in this posting. We encourage you to apply anyway - we look forward to begin getting to know you.
Benefits
For full-time employees, our compensation package includes base, equity (or a special incentive program for clinical roles) and performance bonus potential. Our benefits include physical and mental health, dental, vision, 401(k) with a match, 16 weeks parental leave for either parent, 15 days/year vacation in your first year (this increases to 20 days/year in your second year and beyond), and a supportive and inclusive culture.
Skills Required
- Certified APRN in primary care
- Certification in psychiatric nursing at RN or APRN level
- 5+ years clinical care experience in primary or emergency care settings
- Prior clinical operational leadership experience including direct supervision of clinicians
- Experience working with and managing populations with behavioral health and/or SUD conditions
- Experience working as part of an interprofessional or interdisciplinary team
- Experience developing and delivering educational programs to nurses and affiliated medical staff
- Comfort conducting home/community visits and community-based assessments
- Willingness and ability to travel up to 25%
- Attestation to required medical vaccinations/clearance per company policy
What the Team is Saying
firsthand Health Inc Compensation & Benefits Highlights
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Healthcare Strength — Coverage is presented as comprehensive from day one, including medical, dental, vision, HSA/FSA, and robust mental‑health access via HealthJoy with unlimited telehealth/talk therapy. Company materials emphasize a workplace mental‑health focus aligned with these offerings.
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Parental & Family Support — Fully paid 16 weeks of parental leave for all parents and adoption assistance are consistently highlighted, with family medical leave eligibility noted. Feedback suggests these supports compare favorably to many U.S. employers.
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Leave & Time Off Breadth — Time‑off provisions feature up to 20 vacation days, 12 paid holidays, 2 floating holidays, and generous sick/wellness leave. Some materials also describe flexible or unlimited PTO approaches.
firsthand Health Inc Insights
What We Do
firsthand is transforming the way individuals living with Serious Mental Illness (SMI) receive care. We are focused on delivering real outcomes for a cohort that has historically been underserved, stigmatized, and deprioritized. By building a service focused on whole-person care, firsthand aims to find, establish a trusting relationship with, and support quality care for individuals living with complex experiences of SMI. Most importantly, our goal is to be the trusted guide, partner, and first call for individuals we serve, guiding them to a life of stability and independence. In doing so, we will not only improve lives, but also improve the economics for managed care plans and states responsible for providing care to this community. This enables us to build solutions that scale and, as a result, change the way our society supports those most impacted by serious mental illness.
Why Work With Us
Our frontline colleagues bring lived experience with serious mental illness to their work- they’ve walked in the shoes of those we serve. They can build trust in a way many others cannot. Much of our team has a personal connection to the mental illness space, and we come together from a wide variety of backgrounds to unite in this common mission.
Gallery
firsthand Health Inc Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Our Support team (Tech, Operations, G&A) members can work remotely anywhere in the U.S or from our NYC office.
