Clinical Manager - Stepping Stones School Program

The Clinical Manager ensures the delivery of quality services to youth and their families by providing guidance and supervision to program staff. This role oversees the efficiency and effectiveness of the day-to-day operations of the program, including hiring, training, fiscal management, utilization management, clinical oversight and regulatory compliance. 

• Facilitate decision making processes, including the involvement of applicable stakeholders to develop and implement evidence-based practice that achieve clinical, organization, and funder objectives. 
• Responsible to ensure program operates according to all funder and regulatory standards.
• Ensure a trauma informed approach for youth and families including oversight for the clinical content of treatment plans.
• Responsible to lead or collaborate with an interdisciplinary team in the provision of high-quality evidence-based, services to youth and their families. 
• Develop, implement, and maintain systems of accountability to facilitate the integration of services; coach and mentor the team to implement and maintain these systems.                
• Communicate regularly with funder(s) and oversight agencies, as required, to maintain and leverage positive and effective relationships. 
• Routinely monitor program outcomes and customer satisfaction data and implement quality improvements when indicated. 
• Manage and follow-up on internal and external emergency situations. 
• Assist in the development of program budget and is responsible to ensure program operates within budget parameters.
• Ensures program consistently achieves budgeted utilization and works with team to address any utilization barriers.
• Youth ACT program: On call responsibilities as scheduled.
• While this job description covers many aspects of the role, employees may be required to perform other duties as assigned. 

• Leadership: Communicates supports and links Hillside mission, vision, values, goals, and strategies to everyday work and establishes clear, meaningful, challenging, and attainable objectives and expectations that are aligned with those of the organization. 
• Management: Aligns the right work with the right people; delegates tasks according to people’s strengths and interests. Ensures staff has the skills and resources to be successful. Provides staff with coaching, training and opportunities for growth to improve their skills. Treats staff fairly and consistently. Shares accountability when delegating and involves staff in setting their performance goals. 
• Governance: Ensures Hillside policies, procedures and all applicable governmental laws/regulations/guidelines are followed. Makes decisions and has authority to implement decisions in conjunction with the leadership structure of the given area of responsibility. 

• Master’s degree required 
• Minimum 5 years of clinical experience post Master's degree required 
• Minimum 3 years of leadership experience required 

• Active, unrestricted license in NYS required for one of the following: 
  • Licensed Master Social Worker (LMSW), Licensed Clinical Social Worker (LCSW), Licensed Marriage and Family Therapist (LMFT), Licensed Psychologist, Licensed Mental Health Counselor (LMHC), or Licensed Creative Arts Therapist (LCAT)  
• Unrestricted, valid NYS driver’s license for minimum of 1 year with a clean driving record and minimum insurance coverage that meets agency standards. 
• Ability and willingness to travel. 
• Children’s Health and Behavioral Health Services and Youth ACT programs:  CPR certification required or obtained within 60 days of hire.

In addition to demonstrating the Hillside Professional Competencies of Communicates Effectively, Personal Excellence, Cultural Competence, Builds and Leverages Relationships and Optimizes Decision Making, Builds Talent and Engagement, Manages Change and Fosters Accountability & Results, the following occupational competencies must be demonstrated: 

• Demonstrate a thorough knowledge of services provided both by the Agency and by external service providers and maintain contacts as needed in order to efficiently access care, supports and resources for clients and their families. 
• Demonstrate well-developed skills as an advocate for children/youth/families in order to achieve the best possible child/youth/family outcomes; communicates reasonable expectations and facilitates the achievement of results. 
• Understand the payment process for services and assure that services sought and provided are consistent with payment process qualifications and rules. 
• Develop, maintain and utilize a thorough knowledge of the legal and social rights of children, youth and parents to assure that these rights are understood and protected as needed. 
• Ability to act as a change agent to assist staff with adapting to organizational changes. 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must be able to work a variable scheduling including evenings and weekends
• The following daily physical demands are required:
  • Sitting (up to 6 hours)
  • Occasional standing (up to 2 hour)
  • Occasional walking (up to 2.5 hours)
  • Driving (several times a week up to 6 hours)
  • Continuous balancing (up to 8 hours)
  • Occasional balancing, bending, stooping, climbing, kneeling, pushing, pulling, reaching forward or down, reaching overhead, running, and twisting (up to 2.5 hours)
  • Weekly lifting up to 10-15 lbs. on a daily basis
  • Manual dexterity is required, including the frequent ability to grasp in both hands and continuous use of fine manipulation skills in both hands (approximately 1-2.5 hrs.)
  • Occasional exposure to dust, fumes, gases, chemicals, or smoke is apparent  
  • Ability to change positions as needed

$70,000 Minimum pay rate, $100,000 Maximum pay rate, based on experience. This pay rate may include a Regional and/or Department premium.
 

At Hillside, we believe that healthy youth and strong families with opportunities to succeed are the foundation of any thriving community. Guided by this belief, we provide community-based services, education, and residential treatment to positively impact lives, in partnership with youth and families who have experienced trauma. From locations across Central & Western New York and Prince George’s County, Maryland, our programs serve nearly 10,000 youth, adults, and families each year.

Partnering with families and communities, we deliver high-quality, evidence-based services, in the appropriate settings — whether on residential campuses or in schools, homes, or the workplace. By measuring the impact of our work, we endeavor to deliver ever better outcomes every day.

Equal Opportunity Employer: Hillside is committed to equal opportunities for all, supporting a diverse workforce, creating development opportunities for our people. Hillside is an equal opportunity employer; individuals from underrepresented and/or marginalized identities, Veterans, and disabled persons are encouraged to apply. Upon request, reasonable accommodations will be provided for the disabled.

Total Rewards: We offer a competitive benefits package to include generous paid time off, paid holidays, comprehensive medical, dental and vision coverage, flexible spending account, 403(b) retirement savings plan with employer match, and Employee Assistance Plan – just to name a few of the amazing benefits at Hillside! World changers and change makers join our talent community every day. Apply online, get on board, and grow your career with us!