We’re unique. You should be, too.
We’re changing lives every day. For both our patients and our team members. Are you innovative and entrepreneurial minded? Is your work ethic and ambition off the charts? Do you inspire others with your kindness and joy?
We’re different than most primary care providers. We’re rapidly expanding and we need great people to join our team.
The Care Supervisor functioning under the supervision and guidance of the PCP and/or Clinical Dyad leader is responsible for organizing and directing the work of the clinical staff, coordinating staff activities and schedules to ensure that effective patient care services are provided, and ensuring quality standards are met. The incumbent in this role has primary responsibility of leading back office center operations including, quality, compliance, human resources, patient experience, clinical standards of care and direct supervision of employees. He/She is accountable for working with the medical leaders, care team members and patients to ensure VIP service delivery.ESSENTIAL JOB DUTIES/RESPONSIBILITIES:
Servicing the needs of our patients, runs the clinical operations of the center to ensure operations meet the demands of the center, leadership and growth demands.
Leads and monitors performance of clinical operations and implements progressive improvements when needed.
Ensures key performance targets are met, including but not limited to SSP metrics, wait times, care team integrity and Care Promoter engagement and turnover.
Leads great quality selection and hiring of clinical staff including Licensed Practical Nurses, Care Promoters and Medication & Pharmacy Techs.
Collaborates with PCPs to manage care team performance.
Provides and facilitates orientation and onboarding of new care team members ensuring they are fully trained in philosophy of care, patient flow and clinical competencies to successfully perform their duties.
Ensures OSHA, clinical and quality standards of ChenMed are met by monitoring performance and implementing corrective action plans when needed.
Provides ongoing education and training in collaboration with the Market Clinical Manager to enable team members to meet patient care and organizational priorities.
Supervises completion of patient care requirements by scheduling and assigning care team members and following up on work results.
Manages and monitors operation of medical and administrative equipment by verifying emergency equipment availability; ensuring completion of preventive maintenance requirements; following manufacturer's instructions; troubleshooting malfunctions; calling for repairs; maintaining equipment inventories and evaluating new equipment and techniques.
Manages medical supply inventories to optimum levels by maximizing efficiencies.
Completes all required training to dispense medications from medication room.
Performs other duties as assigned and modified at manager’s discretion.
KNOWLEDGE, SKILLS & ABILITIES:
Good business acumen and acuity
Excellent knowledge and understanding for basic clinical care principles, techniques, functions, practices and procedures
Knowledge of medical products, services, standards, policies and procedures
Excellent oral and written communication skills
Superb leadership and influence skills with the ability to mentor, motivate and inspire others to perform at maximum proficiency
Skilled in taking patients’ vital signs and obtaining blood and other samples for laboratory work
Demonstrates a quality mindset focused on solving problems for patients and achieving team goals
Innate ability to show compassion and empathy for patients and family members
Ability to effectively collaborate with team members, including physicians, nurses, front desk staff, center managers, and market leaders
Ability to use data to develop insights and manage multiple operations
Ability to pay close attention to detail and to ensure accuracy of reports and data
Ability to manage multiple processes and effectively lead a team
Ability to maintain effective and organized systems to ensure timely patient flow
Ability to be calm and flexible in busy or stressful situations
Proficient in Microsoft Office Suite products including Word, Excel, PowerPoint and Outlook, plus other database and/or presentation software
Ability and willingness to travel locally, regionally and nationwide up to 10% of the time
Spoken and written fluency in English; Bilingual a plus (Spanish/Creole)
This job requires use and exercise of independent judgment
EDUCATION AND EXPERIENCE CRITERIA:
High school diploma or GED equivalent required
BA/BS degree in Business or Healthcare Administration or a healthcare related field preferred
Active and good standing Licensed Practical Nurse (LPN) in current state of employment OR a nationally accredited Certified Medical Assistant required; other clinical licensure/certifications above the minimum requirement may also be considered
A minimum of 5 years progressive work experience in a medical clinic, hospital or similarly regulated healthcare environment required
A minimum of 2 years management experience with direct reports required; in a medical clinic, hospital or similarly regulated environment strongly preferred
IV Therapy certification for LPNs where required by State Board of Nursing
Basic Life Support (BLS) certification from the American Heart Association (AMA) or American Red Cross required w/in first 90 days of employment
Experience working with geriatric patients is preferred
EMR system experience a plus
PAY RANGE:
$54,358 - $77,655 SalaryThe posted pay range represents the base hourly rate or base annual full-time salary for this position. Final compensation will depend on a variety of factors including but not limited to experience, education, geographic location, and other relevant factors. This position may also be eligible for a bonuses or commissions.
EMPLOYEE BENEFITS
https://chenmed.makeityoursource.com/helpful-documents
We’re ChenMed and we’re transforming healthcare for seniors and changing America’s healthcare for the better. Family-owned and physician-led, our unique approach allows us to improve the health and well-being of the populations we serve. We’re growing rapidly as we seek to rescue more and more seniors from inadequate health care.
ChenMed is changing lives for the people we serve and the people we hire. With great compensation, comprehensive benefits, career development and advancement opportunities and so much more, our employees enjoy great work-life balance and opportunities to grow. Join our team who make a difference in people’s lives every single day.
Current employees, if you want to apply to our internal career site, please click HERE
Current Contingent Worker please see job aid HERE to apply
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What We Do
ChenMed brings concierge-style medicine and better health outcomes to the neediest populations – moderate-to-low income seniors with complex chronic diseases. Operating over 50 medical centers in eight states, we are known to our patients as Dedicated Senior Medical Center, Chen Senior Medical Center, or JenCare Senior Medical Center. Through our innovative operating model, physician-led culture and empowering technology, we drive key quality and cost outcomes that create value for patients, physicians and the overall health system. By recruiting focused physicians and reducing their doctor-to-patient ratios, we increase patients’ “face time” during each monthly appointment and help foster stronger doctor-patient relationships. Results of our high-touch approach to primary care are impressive, as illustrated in the recent Modern Healthcare cover story published on Oct. 20, 2018, which reports that: “Indeed, ChenMed's approach has resulted in 50 percent fewer hospital admissions compared with a standard primary-care practice, 28 percent lower per-member costs, and significantly higher use of evidence-based medications.”
