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Summary: Develop, implement, manage and oversee a uniform model for delivery of coordinated and integrated community services, including outreach and assessment, housing search and stabilization, and ongoing care coordination. Provide clinical, administrative support and oversight to the team of regional supportive housing programs. Manage a team that provides support to individuals with behavioral health and substance use disorders, in need of housing and financial stability. Participate proactively in regional shelter, housing and support services teams.
Why Work for SMOC?
- Paid Time Off: All full-time employees can accrue up to 3 weeks of vacation, and 2 weeks of sick time and are eligible for 12 paid holidays during their first year of employment.
- Employer-paid Life Insurance & AD&D and Long-Term Disability for full-time employees.
- Comprehensive Benefits Package including Medical Plans through Mass General Brigham with an HRA Employer cost-sharing program, Dental Plans with Orthodontic Coverage, and EyeMed Vision Insurance available to full-time employees.
- 403(B) Retirement Plan with a company match starting on day one for all full-time and part-time employees.
- Additional voluntary benefits including; Term and Whole Life Insurance, Accident Insurance, Critical Illness, Hospital indemnity, and Short-Term Disability.
- Flexible Spending Accounts, Dependent Care Accounts, Employee Assistance Program, Tuition Reimbursement and more.
Primary Responsibilities:
- Manage the operational, reporting and day to day activities of a small team comprised of a case manager, an outreach worker, and an administrative assistant.
- Recruit, manage, develop and evaluate staff by providing timely mentoring, training and performance management. Complete required paperwork in accordance with company policy.
- Provide as needed individual and regular clinical supervision to direct care staff of the program in weekly staff meetings and on an as needed basis.
- Review all client charts at intake, to ensure the proper documentation is completed (proof of homelessness, documentation of disability) and quarterly to review client centered treatment plans and perform evaluations regularly.
- Conduct regular chart review and audits with the program manager.
- Perform intake and assessment as necessary for new referrals.
- Participate in and review case managers and outreach workers weekly case notes fact to face visits and maintain documentation standards.
- Maintain and triage wait list.
- Provide outreach to homeless individuals living outside and in shelters and network with stakeholders in the community.
- Attend level of care meetings with state agency funders, internal triage team and billing department.
- Maintain linkage to SMOC’s single adult continuum referral sources.
- Engage all clients by understanding and addressing their needs whether within or outside the scope of work.
- Attend & participate in team meetings as requested and communicate effectively with clients and staff in other areas.
- Maintain confidentiality of client, employee and agency information in accordance with federal and state laws and funder requirements.
- Ensure compliance with program/department, agency and/or funder requirements, as well as, SMOC policies & procedures.
- Other duties as assigned.
Knowledge and Skill Requirements:
- LMHC, LICSW or RN preferred.
- Prior experience in mental health and substance use treatment with a minimum of 2 years.
- Minimum 2 years supervisory experience, preferably of community health workers or care managers.
- Valid driver’s license, reliable vehicle and evidence of insurability required.
- Dress is business casual.
Organizational Relationship: Directly reports to the Director of Community Support Services. Direct reports of this position are LTPSH case manager, Outreach Specialist, and Administrative Assistant. Indirect reports of this position are N/A.
Physical Requirement: Ability to drive a vehicle. Ability to ascend and descend stairs. Ability to make a comprehensive assessment of client’s needs.
Working Conditions: This position will travel to various locations within Massachusetts and needs to be available off hours. As part of the responsibilities of this position, the Clinical Manager will have direct or incidental contact with clients served by SMOC in various programs funded or administered through the Executive Office of Health and Human Services. A successful background check is required.
Hybrid Work Option: Hybrid work is permissible in some positions at SMOC depending on the key functions and responsibilities. The Clinical Manager position is eligible to work from home 0-20% of the week in scheduling coordination with the department manager.
Monday through Friday: 9:00AM - 5:00PM. Includes a 1-hour unpaid lunch break.
35 Hours per week.
Skills Required
- LMHC, LICSW or RN preferred
- Prior experience in mental health and substance use treatment
- Minimum 2 years supervisory experience
- Valid driver's license and reliable vehicle
What We Do
South Middlesex Opportunity Council (SMOC), founded in 1965 as part of the Federal War on Poverty, has evolved to meet a wider range of challenges that people in our communities face. Our four main areas of programming include: Behavioral Health Services | Comprehensive Housing Services | Employment and Education | Family and Nutrition. SMOC is a multi-service umbrella organization that works in the community to provide opportunities to enhance self-sufficiency. Headquartered in Framingham, Mass, the agency has expanded to meet housing needs of homeless and formerly homeless individuals in the greater Worcester region and became the Greater Worcester Housing Connection. We also are affiliated with the Open Pantry Community Services in Springfield to provide additional housing, food and supportive services throughout Western MA. Our mission is "To improve the quality of life of low-income and disadvantaged individuals and families by advocating for their needs and rights; providing services; educating the community; building a community of support; participating in coalitions with other advocates and searching for new resources and partnerships" SMOC programs apply best known practices in environments that are client-centered, strength-based and trauma-informed. To apply for our various positions, please follow this link www.smoc.org/opportunities.php
