Position: Clinical Experience Lead
Employment Type: Full-Time / Salary ($55K-$65K annually based on experience)
Location: Primarily on-site at the Houston Office, with some flexibility.
About Adaptive
Adaptive Home Health is pioneering a higher-acuity, patient-centered, skilled home health model across Texas. Our mission is to dramatically improve patient access to home health care — starting with clinicians who feel supported, connected, and equipped to thrive.
About the Role
As the Clinician Experience Lead, you’ll serve as the welcoming, familiar presence and cultural heartbeat of our Houston office. You will own every aspect of the new-clinician experience from pre-hire to day 30, ensure the office stays connected and energized, and become every clinician’s trusted first point of contact for questions or support.
This people-first, high-ownership role is ideal for someone who takes initiative — the kind of person who notices if a chair is missing or a laptop isn’t set up and addresses it proactively. In Houston, our fastest growing market, this position is crucial to supporting our rapid expansion. You’ll use technology to automate check-ins, milestones, and outreach, ensuring every clinician feels seen and supported — with plenty of room for creativity and career growth.
What You'll Do
Own the first 60 days: Implement a proactive check-in schedule for every new clinician, including a warm welcome before their start date and structured touchpoints on days 4, 7, 9, 14, and 30 to quickly resolve onboarding issues or mismatches.
Ensure the first week for each new hire is seamless and welcoming: clear orientation, timely lunch orders, all necessary materials prepared, and tech setup complete.
Foster office culture: Create a sense of belonging by welcoming new hires, sending personalized birthday and holiday notes, and organizing team events and gatherings.
Be the "go-to" resource: Serve as the friendly, knowledgeable point of contact for clinicians, connecting them to the appropriate leader or department and following through until needs are addressed.
Provide basic IT support: Act as first-line help for login issues, password resets, Teams calls, and CareHub support, escalating only complex IT concerns (training provided).
Support the Houston GM: Step in where needed to keep office operations running smoothly; provide the adaptable, hands-on support the team needs.
Manage supplies: Coordinate and ship essential supplies directly to clinicians’ homes so they’re always equipped — no unnecessary office trips required.
What Success Looks Like
Within 6 months, Houston clinicians report feeling significantly more supported and connected: the office pulse score rises by 20%, at least 90% of new clinicians complete their 30-day check-in, onboarding churn in the first 30 days falls, and overall operational churn declines. New hires know you by name in their first week, and clinicians turn to you first with challenges.
Who We're Looking For
Based in Houston and able to work primarily on-site.
1+ year in a people-facing role — coordinator, front desk, hospitality, customer success, office management, HR/people operations, retail/service, or similar (entry-level welcome).
Outstanding interpersonal warmth and energy — you’re memorable and approachable.
Exceptionally organized and reliable, able to maintain a consistent check-in process and follow-through on commitments.
Comfortable using everyday technology and eager to learn basic IT support (logins, Teams, CareHub) with training.
Proactive, ownership-driven mindset — you act before problems escalate.
Strong written and verbal communication skills.
Bonus: Experience in healthcare or home health, onboarding, engagement, events, Microsoft Teams/365, or bilingual (English/Spanish) skills.
Why Adaptive
Immediate impact: Your work directly improves retention and clinician satisfaction in our highest-need market.
End-to-end ownership: Own the Houston clinician experience with visibility and collaboration alongside the GM and leadership team.
Room to grow: Significant opportunity to expand your role or replicate it across other branches as we scale.
Supportive tools: Automated reminders and modern systems mean you’re always backed up, never relying on memory alone.
Mission-driven: Every clinician you support means more patients can access high-quality care at home.
Benefits
401(k) + matching • Health, dental, vision, life • Paid time off • Professional development • Referral program.
Skills Required
- Based in Houston and able to work primarily on-site.
- 1+ year in a people-facing role (coordinator, front desk, hospitality, customer success, office management, HR/people ops, retail/service, or similar).
- Outstanding interpersonal warmth and energy; approachable and memorable.
- Exceptionally organized and reliable with consistent follow-through.
- Comfortable using everyday technology and willing to learn basic IT support (logins, password resets, Teams, CareHub) with training.
- Proactive, ownership-driven mindset.
- Strong written and verbal communication skills.
- Experience in healthcare or home health; onboarding, engagement, or events experience; Microsoft Teams/365 proficiency; bilingual English/Spanish.
What We Do
Fira Health is building an AI-enabled, AI-native physical care platform, starting with home health. They develop clinical software and agentic AI tools to transform administrative workflows, helping agencies reduce administrative burden, get paid faster, and focus more on patient care.
