Clinical Director of Virtual Care

Virtual Care Operations & Clinical Leadership

• Lead the development, implementation, and management of virtual care programs both existing and new (e.g., virtual wellness visits, remote assessments, etc.).
• Establish and monitor key performance indicators (KPIs) and quality metrics for virtual care delivery (utilization, patient outcomes, satisfaction, documentation quality, compliance).
• Oversee clinical workflows, scheduling, capacity planning, and provider coverage across virtual care operations.
• Ensure state and federal compliance (scope of practice, telehealth regulations, HIPAA, etc.) and maintain licensure standards across multi-state operations where applicable.

Team Management & Provider Oversight

• Manage, mentor, and support a remote team of Managers and Nurse Practitioners delivering virtual care.
• Ensure adherence to accurate documentation practices, HCC coding standards, and risk-adjustment requirements across virtual care services.
• Oversee provider onboarding, ongoing training, performance assessments, documentation quality, risk-adjustment or coding standards (if applicable), and professional development.
• Facilitate regular 1:1s, team meetings, feedback, and coaching to maintain high clinical standards and team engagement.
• Collaborate with Quality, Compliance, Operations, and Clinical Leadership to address clinical issues, escalations, and continuous improvement.

Cross-Functional Collaboration

• Work closely with Operations, Product & Technology, Data & Analytics, and Customer Success teams to optimize virtual care workflows, influence telehealth platform enhancements, and integrate virtual services within Sprinter Health’s broader service offerings.
• Use data-driven insights to inform improvements, scale virtual care delivery, and support business growth.
• Partner with Business Development / Strategy teams to support expansion of virtual care models and markets.

Program Development & Continuous Improvement

• Design and implement standard operating procedures (SOPs), clinical protocols, and best practices for virtual care delivery.
• Lead continuous quality improvement initiatives, root-cause analyses for incidents, and corrective action plans when necessary.
• Stay current with telehealth industry trends, best practices, and regulatory environment to ensure Sprinter Health remains at the forefront of virtual care innovation.

Qualifications

• Active and unrestricted Nurse Practitioner (NP) license (multi-state or compact license preferred).
• Board Certification as Nurse Practitioner.
• Minimum of 8 years of clinical NP experience, with at least 4 years in a leadership or supervisory role managing NPs or other advanced practice providers.
• Demonstrated experience overseeing virtual care, telehealth, home-based care, or value-based care — ideally with exposure to remote/virtual primary care or chronic care management.
• Strong clinical judgment, commitment to patient-centered care, and ability to lead providers delivering care remotely.
• Excellent written and verbal communication skills; comfort using digital tools (EMRs, telehealth platforms, dashboards, mobile devices) for charting, scheduling, and care coordination.
• Proven ability to lead remote teams, manage provider performance, enforce compliance, and mentor clinical staff in a fast-paced, high-growth startup environment.

Preferred Qualifications

• Master’s degree in Nursing, Healthcare Administration, Public Health, or related field.
• Experience designing and scaling virtual care programs or telehealth services.
• Familiarity with quality metrics and performance standards relevant to virtual primary care.
• Experience with care coordination, risk adjustment, chronic disease management, preventive care.
• Strong data literacy — ability to leverage analytics to drive quality improvements and operational efficiency.