ICON plc is a world-leading healthcare intelligence and clinical research organization. We’re proud to foster an inclusive environment driving innovation and excellence, and we welcome you to join us on our mission to shape the future of clinical development
We are seeking a Clinical Dietary Aide to support meal service operations within our clinical research unit at ICON. In this role, you will help ensure that clinical trial participants receive meals and snacks safely, accurately, and on schedule. This includes preparing meal areas, delivering trays, maintaining kitchen and dining spaces, and providing friendly, patient‑focused service throughout their stay.
This is an excellent role for candidates with experience as a dietary aide, food runner, server, cafeteria attendant, or hospitality associate who are interested in transitioning into a clinical research environment. The internal job title for this position is Medical Research Representative.
What You Will Be Doing- Preparing, stocking, and maintaining kitchen, cafeteria, and dining areas in accordance with safety, cleanliness, and food‑handling standards.
- Setting up trays, utensils, beverages, and supplies needed for meal service.
- Delivering meals and snacks to clinical trial participants according to dietary requirements and study schedules.
- Ensuring accurate labeling, portioning, and timing of meals based on protocol guidelines.
- Assisting with cleanup, including counters, equipment, dishes, carts, and dining areas.
- Working with clinical staff to coordinate meal timing around study procedures or restrictions.
- Providing excellent customer service to participants to ensure a comfortable and positive dining experience.
- Reporting participant needs or concerns promptly to the clinical team.
- Supporting general clinic operations with light administrative or participant‑support tasks as needed.
- Experience in dietary aide, food service, hospitality, senior living, or customer service roles.
- Strong attention to cleanliness, organization, and food‑safety procedures.
- Excellent communication, teamwork, and customer service skills.
- Ability to multitask and work efficiently in a fast‑paced environment.
- Professional, reliable, and comfortable interacting with clinical trial participants.
- Willingness to support flexible scheduling needs based on study activities.
- No previous clinical experience required — training provided.
- Be part of a mission‑driven team supporting clinical trials that advance patient health.
- Gain exposure to the clinical research field with opportunities to learn and grow.
- Supportive team environment with training provided for all responsibilities.
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What ICON can offer you:
Our success depends on the quality of our people. That’s why we’ve made it a priority to build a diverse culture that rewards high performance and nurtures talent.
In addition to your competitive salary, ICON offers a range of additional benefits. Our benefits are designed to be competitive within each country and are focused on well-being and work life balance opportunities for you and your family.
Our benefits examples include:
Various annual leave entitlements
A range of health insurance offerings to suit you and your family’s needs.
Competitive retirement planning offerings to maximize savings and plan with confidence for the years ahead.
Global Employee Assistance Programme, TELUS Health, offering 24-hour access to a global network of over 80,000 independent specialised professionals who are there to support you and your family’s well-being.
Life assurance
Flexible country-specific optional benefits, including childcare vouchers, bike purchase schemes, discounted gym memberships, subsidised travel passes, health assessments, among others.
Visit our careers site to read more about the benefits ICON offers.
At ICON, inclusion & belonging are fundamental to our culture and values. We’re dedicated to providing an inclusive and accessible environment for all candidates. ICON is committed to providing a workplace free of discrimination and harassment. All qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please let us know or submit a request here.
Interested in the role, but unsure if you meet all of the requirements? We would encourage you to apply regardless – there’s every chance you’re exactly what we’re looking for here at ICON whether it is for this or other roles.
Are you a current ICON Employee? Please click here to apply
What We Do
Since our foundation in Dublin, Ireland in 1990, our mission has been to help our clients to accelerate the development of drugs and devices that save lives and improve quality of life. We do this by delivering best in class information, solutions and performance, with an unyielding focus on quality at all times. We offer a full range of consulting, development and commercialisation services from a global network of offices in 53 countries. We focus our innovation on the factors that are critical to our clients – reducing time to market, reducing cost, and increasing quality – and our global team of experts has extensive experience in a broad range of therapeutic areas.
