The Role
Provides clinical counselling, psychosocial assessments, crisis intervention, case management, system navigation, care coordination, advocacy, and therapeutic support to seniors experiencing homelessness and mental health or substance-use challenges. The role also coordinates community resources, group programs, outreach, documentation, and continuum-of-care services while applying trauma-informed, harm-reduction, anti-oppression, and client-centered approaches.
Summary Generated by Built In
Competition #2026-370-CCClinical Counsellor (2026-370-CC)Employment Type:Full Time, Bargaining Unit (1 Vacancy)Work Hours:37.5 hours/week Monday - Friday, 9am - 5 pmWork Setting:Exclusively onsite - 185 Cummer Ave, North York, OntarioSalary:$72,298.50Application Deadline:October 6 2026 by 11:59 pm
Program Overview – Cummer Housing Program, Supportive Housing - Community Care Unit
The Supportive housing program provides housing for seniors who have experienced homelessness and may be living with mental health and/or substance use challenges. The program provides onsite psychosocial, primary care supports and services including intensive case management; harm reduction and addiction support; therapeutic and supportive counselling; 24-hour staffing; assistance with activities of daily living; nursing services; life skills development; social and recreational activities; volunteer opportunities; and follow up support.
What You Will Do
DIRECT CLIENT CARE:
What You Bring to the Team
What Will Set You Apart
The Supportive housing program provides housing for seniors who have experienced homelessness and may be living with mental health and/or substance use challenges. The program provides onsite psychosocial, primary care supports and services including intensive case management; harm reduction and addiction support; therapeutic and supportive counselling; 24-hour staffing; assistance with activities of daily living; nursing services; life skills development; social and recreational activities; volunteer opportunities; and follow up support.
What You Will Do
DIRECT CLIENT CARE:
- Respond to referrals from clients, providers and community partners
- Provide confidential and timely client intake to ensure a positive client experience
- Perform clinical assessments (psychosocial, psychological, and geriatric) to determine service needs and to formulate recommendations or treatment plans.
- Identify appropriate and credible resources responsive to client needs taking into consideration culture, language, reading level, accessibility, and health literacy.
- Account for each client’s values, preferences, and circumstances to support the development of client-centered goals.
- Connect clients and/or their families/caregivers to a range of community resources and supportive services designed to promote economic, social, and health self-sufficiency. This may be done through active case management, service co-ordination, system navigation, short-term and long-term planning, and follow-up support.
- Provide supportive/therapeutic counseling to clients utilizing a wide range of approaches that best meet the clients’ needs and circumstances.
- Provide settlement-related crisis intervention and practical assistance to clients.
- Encourage active communication between clients and/or caregivers and health care providers to optimize client outcomes.
- Provide preliminary assessment of risk in crisis situations, consult, and devise an intervention and action plan, and provide crisis intervention.
- Create, maintain, and update appropriate client records, in a timely, efficient manner.
- Keep accurate and current documentation, including statistical data and reports, and enter data to relevant data management systems.
- Provide advocacy support and advocate with clients and/or their family or caregivers.
- Protect the privacy of clients and hold in confidence all information obtained in the course of service.
- Identify and communicate opportunities to improve the intake and navigation processes to ensure efficiency and continuous improvement.
- Conduct data collection via relevant databases
- Collect information related to health and social barriers and basic needs (including, but not limited to comprehensive primary care, food security, housing, finances, mental health and substance use, newcomer/immigration, and non-medical forms)
- Conduct needs assessment to determine the needs of community members and develop a service delivery plan to address needs.
- Work closely with primary care to support positive settlement and health-related outcomes.
- Ensure the coordination of services and a “continuum of care”.
- Facilitate and coordinate group programs, including online workshops, to provide information relating to settlement, health, and wellness.
- Plan, implement, and evaluate outreach plan that promotes the range of opportunities available to newcomers and their families.
- Keep current about services available in the community and actively engage service providers in all areas to maximize community members access to resources and to enhance capacity for services.
- Ensure the organization’s policies and procedures are carried out.
- Maintain all aspects of confidentiality relating to clients, volunteers, staff, programs, community members and community partners.
- Provide mentorship, training and/or supervision to student placements and volunteers.
- Participate in team and unit meetings regularly and promote the healthy functioning of the team and unit.
- Participate in ongoing training and education.
- Participate in supervision sessions and annual performance appraisals with supervisor.
- Maintain appropriate records and documentation in a timely manner and collect statistical data required for the accountability of the program.
- Represent the unit on internal and/or external staff committees as directed by program manager.
- Perform other duties as assigned
What You Bring to the Team
- Masters of Social Work (M.S.W.) or graduate degree in a relevant field. Registered Social Worker (R.S.W.) or Psychotherapist (R.P.) in good standing with the Ontario College of Social Workers and Social Service Workers (OCSWSSW) or College of Registered Psychotherapists of Ontario (CRPO).
- Demonstrated ability in supporting individuals who have complex mental health and/or addiction issues, history of trauma, violence/abuse, chronic physical health issues, etc.
- Knowledge of, experience with, and demonstrated ability in providing therapeutic and supportive counseling utilizing various modalities (e.g. Narrative Therapy, CBT, DBT, etc.).
What Will Set You Apart
- Proven working knowledge of theories of addiction, evidence-based treatment models and best / promising practice approaches.
- Training in clinical interviewing and evidence-informed interventions is recommended
- Knowledge and experience providing addictions counseling and support.
- Demonstrated experience in crisis response/intervention and commitment to a harm reduction approach
- Comprehensive understanding and knowledge of the mental health, addictions, health sector, and community resources.
- Solid understanding of the intersectionality of systemic barriers and social determinants of health, including racism, discrimination, and oppression.
- Demonstrate knowledge of issues affecting marginalized communities, policies, legislation, programs, and other issues related to scope of practice and social determinant of health.
- Proven ability in providing system navigation and care coordination.
- Superb assessment skills and comfort with standardized assessment tools.
- Strong de-escalation and crisis intervention skills
- Strong interpersonal and conflict resolution skills.
- Excellent organizational and time management skills.
- Excellent documentation skills.
- Self-directed and independent but also proven experience working effectively as a team member with other community professionals.
- Demonstrated ability to exercise good judgment, flexibility problem-solving and conflict management skills.
- Applied computer skills (MS word, Excel, Internet) and ability to use client information systems.
- Ability to demonstrate an anti-oppression approach to practice and work from a client-centered, anti-racism, harm reduction, trauma informed, and disability justice approach is required
- Excellent oral and written English communication fluency.
- French or other second language(s) is a strong asset.
Skills Required
- Master of Social Work or graduate degree in a relevant field
- Registered Social Worker in good standing with the Ontario College of Social Workers and Social Service Workers, or Registered Psychotherapist in good standing with the College of Registered Psychotherapists of Ontario
- Experience supporting individuals with complex mental health and/or addiction issues, trauma, violence or abuse, and chronic physical health issues
- Experience providing therapeutic and supportive counselling using various modalities, such as Narrative Therapy, CBT, or DBT
- Knowledge of addiction theories, evidence-based treatment models, and best or promising practices
- Training in clinical interviewing and evidence-informed interventions
- Experience providing addictions counselling and support
- Experience in crisis response or intervention and commitment to harm reduction
- Knowledge of mental health, addictions, health-sector, and community resources
- Knowledge of systemic barriers, social determinants of health, racism, discrimination, oppression, and issues affecting marginalized communities
- Experience with system navigation and care coordination
- Assessment skills and comfort with standardized assessment tools
- Strong de-escalation, crisis intervention, interpersonal, conflict resolution, organizational, documentation, and time-management skills
- Applied computer skills, including Microsoft Word, Excel, Internet, and client information systems
- Ability to practice using client-centered, anti-racism, harm-reduction, trauma-informed, anti-oppression, and disability-justice approaches
- Excellent oral and written English communication fluency
- French or another second language
Am I A Good Fit?
Get Personalized Job Insights.
Our AI-powered fit analysis compares your resume with a job listing so you know if your skills & experience align.
Success! Refresh the page to see how your skills align with this role.
The Company
What We Do
WoodGreen Community Services is one of the largest social service agencies in Toronto, dedicated to enhancing self-sufficiency, promoting well-being, and reducing poverty through innovative solutions to critical needs. Serving over 40,000 residents annually, the organization provides a comprehensive range of integrated community services, including affordable housing, employment support, financial counselling, child care, and mental health services to help vulnerable individuals and families thrive.
