Clinical Applications Specialist

At LifeStance Health, we strive to help individuals, families, and communities with their mental health needs. Everywhere. Every day. It’s a lofty goal; we know. But we make it happen with the best team in mental healthcare.

Thank you for taking the time to explore a career with us. As the fastest growing mental health practice group in the country, now is the perfect time to join our team!

LifeStance Health Values

• Belonging: We cultivate a space where everyone can show up as their authentic self.

• Empathy: We seek out diverse perspectives and listen to learn without judgment.

• Courage: We are all accountable for doing the right thing - even when it's hard - because we know it's worth it.

• One Team: We realize our full potential when we work together towards our shared purpose.

Benefits
As a full-time employee of LifeStance Health, the following benefits are offered: medical, dental, vision, AD&D, short and long-term disability, and life insurance. Additional benefits include a 401k retirement savings with employer match, paid parental leave, paid time off, holiday pay and an Employee Assistance Program.

ROLE OVERVIEW

We are looking for an ambitious Clinical Applications Specialist who is customer centric and possesses a proactive approach to getting things done. As part of our Clinical Applications Support team, the Specialist will act as a primary contact to support issues and questions related to the software used by our clinicians, patients, and administrative team members. Attention to detail and having in-depth knowledge of the setup and configuration of the applications supported is also a core requirement for this role.

We are looking for someone who is a champion of change management, has a sense of humor and is willing to collaborate cross functionally to contribute to our mission. With success in the position, you will have the opportunity to grow your duties and responsibilities.

COMPENSATION: $50,000 - $60,000/annually in addition to a competitive bonus plan

RESPONSIBILITIES

• Acts as primary contact for application troubleshooting, as well as questions on standard workflows, policies, and procedures

• Assist users via phone and ticketing system ensuring timely and effective support

• Provide ongoing feedback and root cause analysis on operational inefficiencies in the software

• Document issues and service requests in ticketing system with a focus on transparency and continued process improvement

• Must be able to multi-task and process Service Desk tickets within team KPIs expectations.

• Maintain a high level of customer satisfaction by providing clear solutions with empathy and understanding.

SKILLS & EXPERIENCE

• Bachelor’s degree in healthcare or business-related field of study, preferred, or equivalent experience

• 1+ year of experience providing customer support or training on a software product, required

• Experience with an EHR or healthcare system required, AdvancedMD strongly preferred

• Proficiency using MS Office Suite

• Must be comfortable communicating with end users on system capabilities

• Able to work with all levels of management, team members, and clinicians in an effective, patient, and professional manner

• Exceptional project management skills that allow you to work under tight deadlines and quickly prioritize tasks

• Qualified candidates must be legally authorized to be employed in the United States

• LifeStance is an EEO/Affirmative Action Employer and does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status

• Demonstrates awareness, inclusivity, sensitivity, humility, and experience in working with individuals from diverse ethnic backgrounds, socioeconomic statuses, sexual orientations, gender identities, and other various aspects of culture

PHYSICAL REQUIREMENTS

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

• While performing the duties of this job, the employee is regularly required to sit, stand, bend, talk and hear. The employee is frequently required to walk. The employee must be able to lift and/or move objects up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.

LifeStance is an equal opportunity employer. We celebrate diversity and are fully committed to creating an inclusive work environment for all our employees. Learn more about Diversity, Equity and Inclusion at LifeStance.