- Act as an eCW Analyst on assigned Customer EHR department team
- Participate in any required Customer and GuideIT meetings
- Provide hands on support for Customer approved changes to eCW settings and configurations, following and working within the constraints of the Customer’s Information Services Change Control procedures
- Using Customer’s systems and processes, provide thorough documentation of issues and actions taken to resolve or remediate
- Complete assigned incidents, requests, and projects related to the eCW and related systems
- Assist in creating, updating, and resolving issues with eCW vendor
- Recognizes incident trends and data anomalies to escalate possible critical incidents or problems to Tier 2 teams
- Engage other members of the Customer’s Information Systems team in resolving incidents or completing requests as necessary to maintain a high level of service and quality
- Other duties as assigned
- Thorough understanding of eCW and related 3rd Party Vendors applications
- 3+ years of experience with implementation and/or support of eCW
- Ability to engage with customer team members at all levels (staff level to management)
- Understands, promotes, and demonstrates customer processes and procedures
- Aptitude for high productivity and efficiency
- Strong communication and interpersonal skills
- Bachelor's Degree, preferred
- Industry-specific certification(s): Electronic Health Records - MEDITECH Systems Certificate
- Primarily remote work with occasional in-office work (Miami, Florida area residents only)
- Travel – occasional, as directed
- Must be flexible to assigned shift work
GuideIT is committed to Equal Employment Opportunity. It is the policy of GuideIT to encourage and support equal employment opportunity for all Team Members and applicants for employment without regard to sex, race, color, ancestry, religious creed, national origin, pregnancy, physical disability, mental disability, medical condition, age, marital status, political affiliation, sexual orientation, disabled veteran, or Vietnam era veteran status.
Top Skills
What We Do
While technology is critical for every business, it’s also complex and ever changing, often making it difficult to manage. Because of this complexity, many business leaders find themselves in need of advisors they can trust...people who can guide them through getting the most out of technology, relative to their business priorities and the results they seek. That’s why people put their trust in GuideIT.
We serve businesses large and small, healthcare and commercial. We deliver tangible results that improve our customers’ businesses. Through a portfolio of solutions spanning consulting, managed services and data-centric digital transformation, we help healthcare organizations to improve the quality of care, while reducing cost. We help commercial organizations to better understand and serve their customers, address the changing competitive landscape, and manage a complex technology environment.
GuideIT—helping you to get the most out of technology.
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