Clinical Application Specialist

Job Description Summary• Provide formal clinical application training for PET, SPECT and/or CT, as well as classroom training and remote application support for installed bases.
• Work closely with the Commercial and product organization to clinically support GEHC customers in pre-sales and post-sales situation.
• Assist the field sales representatives with pre-sale and post-sale customer support including on site clinical in servicing, go-live support and troubleshooting.
• Drive customer satisfaction, both internal and external.
GE HealthCare is a leading global medical technology and digital solutions innovator. Our purpose is to create a world where healthcare has no limits. Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world.
• Drive compliance for internal and external educational programs.

Job Description

Roles and Responsibilities

• Drive customer delight throughout the entire education process
• Work with the Commercial organization to develop and identify clinical support opportunities for potential GEHC customers during various phases of the sales process
• Work with Clinical Applications Team and Product Marketing to strategize and develop educational offerings for our GEHC Customers.
• Work closely with versatile Clinical Applications team to ensure clinical consistency for our GEHC Customers.
• Identify key metrics to ensure effectiveness and customer satisfaction
• Work closely with the Sales organization to clinically support GEHC customers in pre-sales and post-sales situations for escalated situations.
• Actively participate in the development of customer training tools and provide input in regards to relevant clinical tools needed for new products and services
• Actively participate in regional Sales meetings to update Sales personnel on clinical, educational and product items
• Assist Project Management and the Service Organization teams to streamline training events at the various customer installation sites.
• Help team members communicate all relevant customer information including: product, customer issues and opportunities to Field Sales, Marketing, Customer Response Team and Technical Support
• Proactively manage and provide communications with customers to ensure problem resolution and follow up, to foster customer loyalty and satisfaction
• Develop and maintain working familiarity with General Electric’s Health and Human Services, Environment Health and Safety requirements and strict adherence to General Electric’s Spirit and Letter policy
• Facilitate customer service delivery issues and support root cause analysis that will lead to effective problem solving

Required Qualifications

• Aware of and comply with the GEHC Quality Manual, Quality Management System, Quality Management Policy, Quality Goals, and applicable laws and regulations as they apply to this job type/position.
• Complete all planned Quality & Compliance training within the defined deadlines.
• Identify and report any and all customer quality or compliance concerns immediately to the Quality Organization.
• Identify and report any personal quality or compliance concerns immediately to the Quality Organization.
• Ensure completion of all field modifications instructions (FMI’s) within prescribed timeframe.
• Participate in continuous improvement activities by identifying and appropriately escalating process and product quality gaps, providing solutions when possible.situations.

Desired Characteristics

• Bachelors or higher degree in the field Direct training on various Clinical Applications with radiography background three-years recent, consecutive experience

• Strong oral and written communication skills. Demonstrated ability to analyze and resolve problems

• Willingness to travel within your specified geographic region

Inclusion and Diversity

GE HealthCare is an Equal Opportunity Employer where inclusion matters. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

We expect all employees to live and breathe our behaviors: to act with humility and build trust; lead with transparency; deliver with focus, and drive ownership – always with unyielding integrity.

Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration and support.

Additional Information