Clinical Administrative Assistant II

Join Cleveland Clinic and experience world-class healthcare at its best. Cleveland Clinic Hillcrest Hospital is a proud Magnet Hospital awarded by the American Nurses Credentialing Center, the highest honor an organization can receive for professional nursing practice. Here, you will work alongside a dedicated team of caregivers, receive endless support and appreciation, and build a rewarding career.

As a Clinical Administrative Assistant in the Pulmonary Medicine Department, you will provide comprehensive support to medical staff, helping ensure efficient operations and a safe, high-quality patient experience. Responsibilities and patient interactions will vary based on the provider’s practice and the specific needs of pulmonary care. This role offers a valuable opportunity to collaborate with physicians, nurses, and staff while expanding your knowledge of pulmonary medicine and contributing to the delivery of specialized, patient-centered care.

A caregiver in this position works days from 8:00 a.m. – 5:00 p.m. Start/End times may vary. No weekends or holidays.

A caregiver who excels in this role will:  

Patient Facing

• Manage incoming correspondence for disbursement to the appropriate practice.
• Serve as the first point of contact for outside and internal referrals and patient/family inquiries, and triage appropriately.
• Manage external medical records, including initial and follow-up phone calls and entering images into the EPIC system.
• Effectively document and convey patient matters to appropriate medical professionals and initiate pending order and labs, etc.
• Manage physician clinic schedules, including slot management and reconciling scheduling errors.
• Collect insurance information, forward it to Patient Financial Advisors and follow-up as required.
• Assist patients with check-in for virtual appointments.
• Initiate patient referral processes and monitor referrals for empaneled patients.
• Assist with messages and inbound calls.

Administrative

• Respond to provider’s emails and manage staff out-of-office arrangements.

• Respond to referral emails
• Schedule meetings, manage travel and reimbursement processes, and assist with recertification/licensing renewal.
• Offer IT assistance.
• Arrange and execute all department events and manage incoming mail.
• Take and transcribe meeting minutes.

Minimum qualifications for the ideal future caregiver include:  

• High school diploma or GED

• Three years of office experience in a professional setting or associate’s degree and one year of experience 

• Experience using Microsoft Office Suite products (Outlook, Word, Excel, and Power Point)
• Experience with Medical records
• EPIC training completion within one year of hire

• Completion of on-line Skills Assessment for demonstrated proficiency level. 

• Demonstrate exceptional clerical, communication, and organizational skills. 

Preferred qualifications for the ideal future caregiver include:  

• Associate’s degree

• Typing proficiency with accuracy
• Healthcare experience

Physical Requirements:

•  Ability to perform work in a stationary position for extended periods
• Ability to operate a computer and other office equipment
• Ability to travel throughout the hospital system
• Ability to communicate and exchange accurate information
• In some locations, the ability to move up to 20 pounds

Personal Protective Equipment:

•  Follows standard precautions using personal protective.

The policy of Cleveland Clinic Health System and its system hospitals (Cleveland Clinic Health System) is to provide equal opportunity to all of our caregivers and applicants for employment in our drug free environment. All offers of employment are followed by testing for controlled substances.

Cleveland Clinic Health System administers an influenza prevention program. You will be required to comply with this program, which will include obtaining an influenza vaccination on an annual basis or obtaining an approved exemption.

Decisions concerning employment, transfers and promotions are made upon the basis of the best qualified candidate without regard to color, race, religion, national origin, age, sex, sexual orientation, marital status, ancestry, status as a disabled or Vietnam era veteran or any other characteristic protected by law. Information provided on this application may be shared with any Cleveland Clinic Health System facility. 

If applying for a Florida position, please see the following website for more information on the background screening requirements required by the Agency of Health Care Administration: https://info.flclearinghouse.com/

Please review the Equal Employment Opportunity poster. 

Cleveland Clinic is pleased to be an equal employment opportunity employer.