The Role
Leads referral and pathology-results services across multiple GP practices. Responsibilities include coaching and developing staff, processing referrals and results, prioritizing urgent cases, monitoring quality and turnaround times, resolving complex queries, improving processes and documentation, maintaining SOPs, and collaborating with clinicians, GPs, and secondary care providers to prevent patient-care delays.
Summary Generated by Built In
As a Clinical Admin Team Lead, you'll take ownership of two vital services that keep patient care moving - referrals and pathology results and leading the people and processes behind them.
Every referral represents a patient waiting for the next stage of their care. Every pathology result represents critical clinical information that needs to reach the right person, fast. Your job is to make sure both run safely, accurately and without delay, not by doing it all yourself, but by building, supporting and developing a team that can.
You'll lead by example, remaining hands-on and an active member of the team, while your real focus is on developing colleagues, improving how the service operates, and making sure patients never experience delays because paperwork gets stuck.
Key Responsibilities
Leading the team
- Lead the referrals function and pathology results service across multiple GP practices
- Support colleagues with complex referral queries and complex pathology cases
- Monitor workload, quality, turnaround times and performance across both functions
- Enjoy developing people and coaching others while still delivering your own workload
- Combine operational leadership with hands-on delivery
Hands-on delivery
- Personally process referrals and pathology results alongside your team
- Ensure urgent referrals are prioritised appropriately, and urgent pathology results are actioned promptly
Improving the service
- Improve referral processes and documentation
- Improve pathology processes and SOPs
- Work closely with clinicians, GPs and secondary care providers
You'll thrive here if:
- You enjoy developing people and leading a team just as much as doing the work yourself
- You can combine operational leadership with hands-on delivery, coaching others while still delivering your own workload
- You enjoy solving operational problems and improving how a service runs
- You stay calm under pressure
- You have experience processing NHS referrals and/or handling pathology results in primary care
- You understand referral pathways, and the importance of accuracy and prioritisation in pathology results
- You care about getting patients to the right service and the right clinician, quickly
More Information:
See more information about the role here
About
Penrose Health is on a mission to deliver outstanding healthcare to every patient we serve.We care for 75,000+ people across 9 sites in South East London, supported by a team of 200+ clinicians and staff. Our model is built on permanent, diverse teams, strong governance, and a clear focus on continuity, quality, and access.We work closely with NHS partners to deliver a full range of services — from routine checks to complex, long-term care — backed by robust systems and a culture of continuous improvement.We're proud to hold a CQC "Good" rating and consistently receive strong feedback from patients.Learn more at penrosehealth.co.uk.
Skills Required
- Experience processing NHS referrals and/or handling pathology results in primary care
- Understanding of referral pathways
- Understanding of accuracy and prioritization in pathology results
- Ability to lead, coach, and develop a team while delivering hands-on work
- Ability to improve operational processes and solve service-delivery problems
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The Company
What We Do
Penrose Health is a healthcare clinic that provides nurses, pharmacists, paramedics, and mental health nurses for patients.
