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Position Purpose
Maintains clinic office by serving as general receptionist and clerical person. Maintains patient flow, scheduling appointments, triaging phone calls and handling messages. Maintains patient charts and accurate patient demographics. Maintains records on referring physicians. May have contact with patients aged newborn to geriatric.
What You Will Do
Answers all incoming phone calls, facilitating communication among staff, ancillary departments, doctors, and others by taking and transmitting messages and information to appropriate parties.
Greets patients and visitors to the clinic in a friendly and professional manner.
Assembles charts for new patients.
Establishes and maintains current patient demographics in the record and/or computer.
Pulls patient records for next day appointments and prepares charts.
Receive incoming test results and direct appropriately for follow-up.
Schedules appoints efficiently and accurately.
Places calls to confirm appointments.
Accepts and records payments for services rendered to patients and does balance and prepares deposit at end of each day. This also involves sending batches to billing center.
Processes patient referrals.
Maintains patient charts, monitoring location and filing appropriate paperwork.
Minimum Qualifications
High school graduate or equivalent.
Must be BLS certified within 3 months of hire.
Knowledge of medical terminology preferred.
Experience in an ambulatory care setting as a receptionist is preferred.
Must display proper telephone etiquette.
Must be able to demonstrate basic computer skills in a Windows environment.
Must have good communication and diplomacy skills.
Must be comfortable operating in a collaborative, shared leadership environment.
Must possess a personal presence that is characterized by a sense of honesty, integrity, and caring with the ability to inspire and motivate others to promote the philosophy, mission and vision, goals, and values of Trinity Health.
Our Commitment
Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.
Top Skills
What We Do
Trinity Health is one of the largest not-for-profit, Catholic health care systems in the nation. It is a family of 115,000 colleagues and nearly 26,000 physicians and clinicians caring for diverse communities across 25 states. Nationally recognized for care and experience, the Trinity Health system includes 88 hospitals, 131 continuing care locations, the second largest PACE program in the country, 125 urgent care locations and many other health and well-being services. Based in Livonia, Michigan, its annual operating revenue is $20.2 billion with $1.2 billion returned to its communities in the form of charity care and other community benefit programs.
