Clinic Operations Manager- Orthopedics

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Work Shift

Day

Work Day(s)

Monday-Friday

Shift Start Time

8:00 AM

4:30 PM

Regular

Children’s is one of the nation’s leading children’s hospitals. No matter the role, every member of our team is an essential part of our mission to make kids better today and healthier tomorrow. We’re committed to putting you first, and that commitment is at the heart of our company culture: People first. Children always. Find your next career opportunity and make a difference doing what you love at Children’s.

Provides clinic operations and management for diagnostic and orthopedic services across multiple orthopedic clinical sites. Facilitates and manages ongoing department operations, including quality management, customer experience, fiscal, and human resources processes. Proactively supports efforts that ensure delivery of safe patient care and services and promote a safe environment at Children's Healthcare of Atlanta.

Experience

• Minimum of 5 years of progressive experience in clinical or administrative practice operations within a healthcare setting
• Prior supervisory, team leadership, or management experience preferred
• Experience supporting diagnostic, radiology, orthopedic, or procedural administrative and/or clinical support services

Preferred Qualifications

• Experience supervising multi‑site clinic operations or physician practice operations
• Experience leading cross‑disciplinary clinical and non‑clinical teams
• Bachelor’s degree in Healthcare Administration, Orthopedics, Radiology, Business, Nursing, or related field

 

Education

• Bachelor’s degree

Certification Summary

• Orthopedic Technologist (Registered Orthopedic Technologist (ROT) by the American Society of Orthopedic Professionals (ASOP) or Orthopedic Technologist Certified by the National Board for Certification of Orthopaedic Technologists (NBCOT)), or American Registry of Radiologic Technologists (ARRT) certification, or Athletic Trainer license issued by the State of Georgia (or eligible to apply for the Athletic Trainer license)
• Basic Life Support (BLS) certification from the American Heart Association within 30 days of employment

Knowledge, Skills, and Abilities

• Must possess excellent communication, organization, and interpersonal skills
• Team partnering
• Conflict resolution
• Problem-solving
• Listening
• Staff development
• Time management
• Physician relations
• Fiscal management

Job Responsibilities

Clinical Behaviors

• Demonstrates competencies that incorporate age-specific guidelines, including N = Neonate (less than 30 days), I = Infant (30 days to 1 year), EC = Early Childhood (1-5 years), LC = Late Childhood (5-13 years), A = Adolescent (13-17 years), AD = Adult, ALL = all ages.
• Maintains understanding of clinical pathophysiology as relates to improving competency and care.
• Acts as clinical resource for patient population in area.
• Maintains ability to either assist with clinical care or assist in clinic setting.

Professional Development Behaviors

• Fosters professional development of others via constructive performance appraisals and professional development plans.
• Fosters collegial relationships between team members, other departments, and medical staff members.
• Introduces and supports new ideas and initiatives; exhibits creativity and flexibility in times of change.
• Partners with Ortho Clinical Educator on development and education of department specific competencies, including but not limited to casting, x-ray policies, lead shielding, Durable Medical Equipment application, etc.

Leadership Behaviors

• Demonstrates fiscal accountability in budget preparation, monthly analysis, and compliance with budget guidelines.
• Establishes departmental goals and leads department to achieve them.
• Educates on department-specific policies and actively participates in development, review, and revision of policies and procedures.
• Manages staffing effectiveness.
• Rounds proactively throughout sites to identify and react to escalating concerns of potential or actual conflict, seeking resolution and incorporating service recovery.
• Develops and maintains relationships with leadership in other departments to ensure appropriate resources are accessible for clinicians.
• Executes implementation plans for system and department changes.
• Engages departmental leaders to achieve department goals and projects.
• Focuses time and attention on key retention activities.
• Coaches staff to improve performance.

Quality and Evidence-Based Practice Behaviors

• Provides oversight for development of quality measures and quality controls for department.
• Ensures compliance with all regulatory requirements, including Joint Commission if applicable.
• Leads department in creation and implementation of staffing effectiveness monitors.
• Oversees follow-up to occurrence notification system reports.
• Participates in departmental assessment of national recognition data collection processes.
• Allocates resources to work toward care standardization and performance improvement in accordance with evidence-based practice.
• Partners with Ortho Clinical Educator and other appropriate teams on development and maintenance of clinical education materials for patients and families.

Children’s Healthcare of Atlanta is an equal opportunity employer committed to providing equal employment opportunities to all qualified applicants and employees without regard to race, color, sex, religion, national origin, citizenship, age, veteran status, disability or any other characteristic covered by applicable law.

5445 Meridian Mark Rd

Practice Operations & Management