The Role
Provide front-desk administrative support for a multi-specialty clinic: check-in/out patients, schedule appointments, process payments and billing, maintain EMR records, answer phones, manage supplies, assist providers with referrals and triage, and uphold clinic policies.
Summary Generated by Built In
Job Summary
The Clinic Office Assistant provides administrative and clerical support to ensure efficient operations within the clinic. This role is responsible for patient check-in and check-out, scheduling appointments, handling patient inquiries, processing payments, and maintaining accurate records. The Clinic Office Assistant also assists with various office and clinic tasks to support healthcare providers and ensure a positive patient experience.
Essential Functions
The Clinic Office Assistant provides administrative and clerical support to ensure efficient operations within the clinic. This role is responsible for patient check-in and check-out, scheduling appointments, handling patient inquiries, processing payments, and maintaining accurate records. The Clinic Office Assistant also assists with various office and clinic tasks to support healthcare providers and ensure a positive patient experience.
Essential Functions
- Greets and assists patients during check-in and check-out, ensuring accuracy in patient information and documentation.
- Schedules patient appointments, obtains pre-certifications, and coordinates with providers for testing, procedures, and surgeries.
- Collects time-of-service (TOS) payments, issues invoices, and processes financial transactions in compliance with clinic policies.
- Maintains and updates patient records, ensures quality control, and addresses gaps in care.
- Answers phone calls, responds to inquiries regarding clinic policies and services, and routes messages appropriately.
- Enters charges and codes invoices for billing, ensuring accuracy and timely processing.
- Monitors and maintains office and clinic supply inventory, placing orders as needed to ensure availability of necessary materials.
- Assists in handling physician call schedules, provider reimbursements, and license renewals.
- Supports clinical staff as needed, including assisting in triage and coordinating patient referrals.
- Ensures a clean and organized work environment, following infection control and safety protocols.
- Performs other duties as assigned.
- Maintains regular and reliable attendance.
- Complies with all policies and standards.
- 0-2 years of experience in a medical office, clinic, or healthcare administrative setting required
- Proficiency in electronic medical records (EMR) systems and office software.
- Strong organizational skills and attention to detail.
- Excellent verbal and written communication skills.
- Ability to multitask and work in a fast-paced healthcare environment.
- Customer service-oriented with a professional and courteous demeanor.
- Knowledge of medical terminology, scheduling, billing, and insurance verification preferred.
- Certified Medical Office Administrative Assistant (CMAA) preferred
Skills Required
- 0-2 years of experience in a medical office, clinic, or healthcare administrative setting
- Proficiency in electronic medical records (EMR) systems
- Proficiency in office software (e.g., word processing, spreadsheets, scheduling tools)
- Strong organizational skills and attention to detail
- Excellent verbal and written communication skills
- Ability to multitask and work in a fast-paced healthcare environment
- Customer service-oriented, professional and courteous demeanor
- Knowledge of medical terminology, scheduling, billing, and insurance verification
- Certified Medical Office Administrative Assistant (CMAA)
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The Company
What We Do
Community Health Systems, Inc. is one of the nation’s leading operators of general acute care hospitals. The organization’s affiliates own, operate or lease more than 80 hospitals in 16 states with approximately 15,000 licensed beds. Affiliated hospitals are dedicated to providing quality healthcare for local residents and contribute to the economic development of their communities. Based on the unique needs of each community served, these hospitals offer a wide range of diagnostic, medical and surgical services in inpatient and outpatient settings.
