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The Role
Provides telephone triage, patient assessments, clinical advice, referrals, prescription refill processing, and accurate electronic documentation. Floats across clinics to obtain vital signs, collect specimens, assist with procedures, administer medications and immunizations, provide patient education, manage follow-up testing, and respond to emergencies. Maintains clinical supplies, medications, equipment checks, quality controls, and compliance with clinic policies while collaborating with providers and staff.
Summary Generated by Built In
QUALIFICATIONS
Education
- Graduate of an approved school of nursing
Experience/Skills
- Two years’ experience in physician’s office or related experience (preferred but not required).
- Experience in Urology preferred but not required
- Background in medical-surgical nursing and immunizations preferred
- Knowledge of clinical function
- Ability to work in conjunction with other clinic personnel
- Knowledge of community health resources for alternate health services
- Knowledge of community health nursing principles and practices
- Ability to communicate effectively both verbally and in written reports
Required Licenses/Certifications
- LPN or RN Licensure in the State of Indiana
- CPR
Working Conditions
- Clean, well-lit working environment
ROUTINE RESPONSIBILITIES
Essential Functions- Phone Nurse
- Conducting patient assessments over the phone by asking detailed questions about symptoms & medical
history
- Utilizing critical thinking skills to determine the appropriate level of care needed
- Strong clinical knowledge and understanding of common medical conditions
- Provide medical advice based on the assessment
- Directing patients to the right healthcare provider or service
- Maintaining accurate documentation of each call
- Demonstrate excellent communication skills and empathy towards patients
- Updates the patient’s medical and social history, as appropriate
- Maintains current knowledge of medications
- Accurately documenting all patient interactions including symptoms, advice given, and follow up plans in
the electronic medical record
- Schedules patients for further testing as directed by the Provider
- Secures appointment date and time from specialty referral as directed by the Provider
- Sends in prescription refills as directed by the Practitioner
- Performs other duties as assigned
- Professional demeanor and ability to handle stressful situations calmly
Essential Functions-Clinic Float
- Escorts patients to exam rooms and assesses patients per clinic protocols
- Obtains and thoroughly documents vital signs, chief complaint
- Updates medication lists, and verifies allergies
- Updates the patient’s medical and social history, as appropriate
- Prepares patient for examination and assists as necessary
- Ensure that ordered tests results are in the patient record and available for Practitioner review at time of
patient examination
- Assures adequate patient records are maintained and transferred as requested
- Obtains consent for procedures as directed
- Collects lab specimens and prepares specimens for transport according to policy
- Assists provider in procedures including but not limited to dressing changes, pelvic exams, laceration repairs, injections, and aspirations
- Utilizes appropriate aseptic technique
- Cleans instruments and prepares them for sterilization according to policy
- Maintains current knowledge of medications and their correct administration based on age of the patient and current clinical condition
- Follows the five rights of medication administration to reduce the potential for error
- Documents in the patient record all medication administered and tests performed in a timely and accurate
manner and charges appropriately
- Formulates a teaching plan based on identified learning needs and involves patient and family in
education
- Knowledgeable in growth and development principles and provides age-appropriate care
- Schedules patient for further testing as directed by the Practitioner
- Keeps track of follow-up labs, wellness checks for future patient reminders
- Maintains knowledge of rules and regulations governing the clinic
- Sends in prescription refills as directed by the Practitioner
- Responds to emergency situations appropriately and immediately
- Call 911 as necessary
- Performs other duties as assigned
- Works in all clinics assigned and needs arise
Clinic Responsibilities-Phone Nurse
- Records all phone conversations and information given to the patient in the medical record to provide
for clear communication among all clinic staff.
- Provide medical advice based on established protocols
- Communicating patient concerns and relevant information to the appropriate healthcare provider for
further evaluation or treatment
- Processing prescription refills as directed by the provider
- Contact patients to discuss the results of laboratory test or imaging studies
- Identifying situations that require immediate medical attention and directing patients to the appropriate
emergency care facility
- Participate in professional development and assume responsibility for keeping knowledge of skills current
- During downtime utilize time wisely by assisting with clinic buckets in the EMR
Clinic Responsibilities-Float Nurse
- Ensures that exam rooms and patient accessible areas are safe and that likelihood of patient injury is
reduced
- Assures that examination rooms are always full and that patients are seen in an orderly and fair
manner
- Ensure that acutely ill or injured patients are triaged and seen first
- Explains delays and waiting times to patients and families
- Records all phone conversations and information given to the patient in the medical record to provide
clear communication among all clinic staff
- Maintains knowledge of lab collection policy and procedures
- Performs quality controls for tests and documents results as per policy
- Monitors and records oxygen tanks monthly
- Checks AED monthly. Records activity
- Performs API QC during the year on all tests resulted at site
- Checks for outdates on supplies and medications on an ongoing basis
- Inventories medications upon receiving and disposing. Inventories, orders and manages the VFC
medications
- Documents accordingly
- Participates in professional development and assumes responsibility for keeping knowledge of skills
current
Office Responsibilities
- Answers telephone calls in a professional manner and refers patient problems to Practitioner
- Interact professionally with patients and families. Exhibits ability to prioritize and organize work
- Follows through on assigned tasks
- Participates in departmental performance improvement activities by collecting, analyzing, and reporting
data
- Knowledgeable of and compliant with clinic policies and procedures
- Exhibits cooperation and positive attitude and maintains a good working relationship with all clinic staff
- Completes incident reports and forwards to Practitioner when appropriate
- Completes routine equipment checks and stock supplies
- Orders supplies as needed
- Monitors, orders, and stocks exam rooms with supplies as needed
- Completes incident reports and forwards to practitioner when appropriate
Full time/Day shift
64 hours/Biweekly
Skills Required
- Graduate of an approved school of nursing
- LPN or RN licensure in the State of Indiana
- Current CPR certification
- Two years of experience in a physician's office or related setting
- Urology experience
- Medical-surgical nursing experience
- Immunization experience
- Knowledge of clinical functions and common medical conditions
- Knowledge of community health nursing principles and practices
- Knowledge of community health resources
- Ability to communicate effectively verbally and in writing
- Ability to collaborate with clinic personnel
- Ability to work calmly in stressful situations
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The Company
What We Do
Since 1918, our hospital has been serving the Wabash Valley community. We are committed to providing exceptional care experiences to our patients and visitors through our dedication to excellence in healthcare and customer service.
