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The Role
Provides telephone-based clinical triage, patient assessments, medical advice under established protocols, referral and appointment coordination, prescription refill processing, test-result communication, emergency-care direction, and accurate EMR documentation. The nurse updates patient histories, communicates concerns to providers, supports clinic operations, completes incident reports, and maintains current clinical knowledge while delivering empathetic, professional patient service.
Summary Generated by Built In
QUALIFICATIONS
Education
- Graduate of an approved school of nursing
Experience/Skills
- Two years experience in physician’s office or related experience (preferred, but not required).
- Background in medical-surgical nursing and immunizations
- Knowledge of clinic function
- Ability to work in conjunction with other clinic personnel
- Knowledge of community health resources for alternate health services
- Knowledge of community health nursing principles and practices.
- Ability to communicate effectively both verbally and in written reports
Required Licenses/Certifications
- LPN Licensure in the State of Indiana
- CPR
Working Conditions
- Clean, well-lighted working environment
ROUTINE RESPONSIBILITIES
Essential Functions
- Conducting patient assessments over the phone by asking detailed questions about symptoms & medical history.
- Utilizing critical thinking skills to determine the appropriate level of care needed.
- Strong clinical knowledge and understanding of common medical conditions.
- Provide medical advice based on the assessment.
- Directing patients to the right healthcare provider or service.
- Maintaining accurate documentation of each call.
- Demonstrate excellent communication skills and empathy towards patients.
- Updates the patient’s medical and social history, as appropriate.
- Maintains current knowledge of medications.
- Accurately documenting all patient interactions including symptoms, advice given, and follow up plans in the electronic medical record.
- Schedules patients for further testing as directed by the Provider.
- Secures appointment date and time from specialty referral as directed by the Provider.
- Phones in prescription refills as directed by the Practitioner.
- Performs other duties as assigned.
- Professional demeanor and ability to handle stressful situations calmly.
Clinic Responsibilities
- Records all phone conversations and information given to the patient in the medical record to provide for clear communication among all clinic staff.
- Provide medical advice based on established protocols.
- Communicating patient concerns and relevant information to the appropriate healthcare provider for further evaluation or treatment.
- Processing prescription refills as directed by the physician.
- Contact patients to discuss the results of laboratory test or imaging studies.
- Identifying situations that require immediate medical attention and directing patients to the appropriate emergency care facility.
- Participate in professional development and assume responsibility for keeping knowledge of skills current.
- During downtime we utilize time wisely by assisting with clinic buckets in the EMR.
Office Responsibilities
- Answers telephone calls in a professional manner and refers patient problems to Practitioner.
- Exhibits ability to prioritize and organize work.
- Follows through on assigned tasks.
- Knowledgeable of and compliant with clinic policies and procedures.
- Exhibits cooperation and positive attitude and maintains a good working relationship with all clinic staff.
- Completes incident reports and forwards to Practitioner when appropriate.
Full time/Day shift
80 hours/Biweekly
Skills Required
- Graduate of an approved school of nursing
- Two years of experience in a physician’s office or related experience
- Background in medical-surgical nursing and immunizations
- Knowledge of clinic functions
- Ability to work effectively with clinic personnel
- Knowledge of community health resources and alternate health services
- Knowledge of community health nursing principles and practices
- Effective verbal and written communication skills
- LPN licensure in the State of Indiana
- CPR certification
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The Company
What We Do
Since 1918, our hospital has been serving the Wabash Valley community. We are committed to providing exceptional care experiences to our patients and visitors through our dedication to excellence in healthcare and customer service.
