Candidates must reside within NorthLakes' service area at the time of hire and maintain residency throughout employment.
Ensures patient safety, quality of care, and access to all clinical services; directs all functions related to operations and clinical practices of site. Maintains compliance with regulatory agencies. Ensures that all services are functioning on an integrated level.Essential Job Functions
Essential Functions of the Job:
Acts as the single point of contact for all site operations and delegates accordingly.
Identifies needs for growth in collaboration with providers and leadership staff.
Oversees clinical and/or administrative staff at assigned site or sites.
Works with members of Management Team (Human Resources, IT, Billing, Finance, Marketing, QI, Facilities, operations, and Integration) in the development and implementation of PDSA projects, protocols, policies, and procedures.
Ensures that the site is appropriately and adequately staffed at all times.
Manages provider scheduling changes. Consults with specific Clinical Director and Chief Operations Officer.
Manages (non-provider) employees’ performance and conduct performance evaluations.
Assesses need for additional resources; provides resources when appropriate.
Manages site budget.
Represents the organization as an ambassador; working with other Clinic Managers and Supervisors within the same region to ensure consistent communication with external partners.
Works with the Director of Regional Operations in the implementation and coordination of on-site QI activities.
Attends management meetings and related trainings.
Ensures compliance with established organizational policies including but not limited to, clinical, safety, financial, and personnel, etc.
Works with the Safety Manager to ensure appropriate safety trainings are being held and attended by staff.
Accountable for employee compliance for required trainings and vaccinations/ immunizations
Responsible for communications/ sharing of site specific dashboards and QI data with providers and staff
Make site/ local decisions impacting workflow, staffing and budget items.
Works with Director of Regional Operations to identify and manage risk to the organization.
Adhere to NorthLakes Management Competencies:
Business Acumen
Change Management
Communication Skills
Delegation
Decision Making
Problem Solving
Teamwork
Qualifications and Education Requirements
Bachelor’s Degree (B.A. or B.S.) or equivalent; or three to four years related experience and/or training; or equivalent combination of education and experience.
Preferred Skills
Microsoft Office knowledge
Electronic Health Record
Experience with Budget development and implementation.
Benefit Statement
For full time and part time employees who work 24 or more hours per week we offer a generous benefits package that includes:
Medical and dental insurance
Employer paid group term life and disability
Employer contribution toward Health Savings Account
Flexible Spending Accounts
Paid Time Off (PTO), Paid Holidays and Paid Leave Bank
403(b) with a 4% employer match
Various voluntary benefits:
Vision Insurance
Supplemental Life, AD&D and Disability
Tuition reimbursement
Health and Wellness reimbursement program
Employee Assistance Program, and other specialized behavioral health services and resources for employees and family members
Partner of HRSA/NHSC loan repayment program
Our Mission is to respond to the healthcare needs of our communities with an integrated array of quality services and actively remove barriers to wellness.
NorthLakes Community Clinic is an Equal Opportunity Employer. All qualified applicants will be considered for employment regardless of age, race, color, creed, religion, sex, sexual orientation, national origin, ancestry, marital status, disability, military or veteran status, or any other classification protected by applicable law.
All offers of employment are contingent upon successful completion of a criminal background check and references.
At NorthLakes Community Clinic, our organizational competencies highlight the behaviors and values that guide how we work and provide a shared foundation for performance, development, and growth throughout an employee’s career with us.
NorthLakes Community Clinic Organizational Competencies
Mission Driven - Advances the organizational mission, vision and values in executing job duties.
Customer Service - Committed to increasing customer satisfaction, sets proper customer expectations, assumes responsibility for solving customer problems, ensures commitments to customers are met.
Quality - Is attentive to detail and accuracy, is committed to excellence, looks for improvements continuously, monitors quality levels, finds root cause of quality problems, owns/acts on quality problems.
Creativity - Generates new ideas, supports change, provides innovative solutions, solves problems creatively.
Integrity - Earns the trust and confidence of coworkers and customers through honest communication, ethical behavior and professionalism in all interactions.
Teamwork - Contributes to meeting team deadlines and responsibilities, listens to others and values opinions, helps team to meet goals, welcomes newcomers and promotes a cooperative team atmosphere.
Self-Development - Seeks out and accepts feedback, is a proactive learner, takes on tough assignments to improve skills, keeps knowledge and skills up-to-date, turns mistakes into learning opportunities.
Job Knowledge - Understands duties and responsibilities, possesses necessary job knowledge and technical skills, maintains job knowledge current.
Communication - Understand and communicate effectively with others using a variety of contexts and formats, which include writing, speaking, reading, listening and interpersonal skills.
Dependability - Meets commitments, works independently, accepts accountability, handles change, sets personal standards, stays focused under pressure, meets attendance/punctuality requirements.
Trauma/Resilience Informed - Understands that trauma is prevalent and resilience can be cultivated and improved; and operates in a manner consistent with these principles.
Skills Required
- Bachelor’s degree or equivalent combination of education and experience
- Three to four years of related experience and/or training, or equivalent combination of education and experience
- Microsoft Office knowledge
- Electronic Health Record experience
- Experience with budget development and implementation
- Residency within NorthLakes’ service area at the time of hire and throughout employment
What We Do
NorthLakes Community Clinic is a Federally Qualified Community Health Center operating 19 clinics across 18 communities in northern Wisconsin. As a non-profit organization, it provides comprehensive integrated healthcare services, including family medicine, dental care, and behavioral health, tailored to meet each community's specific needs. The clinic strives to fill healthcare gaps and remove barriers to wellness, serving all patients regardless of their ability to pay.
