Clinic Lead

About Face Reality:

Face Reality Skincare was created with one goal: to give people clear skin for good. With over 50 million people experiencing the physical and emotional toll of acne each year in the US, we made it our mission to develop an effective way to achieve clear skin through our clinically verified Clear Skin MethodTM, an adaptive method combining in-clinic treatments from certified skincare professionals, personalized at home product routines and lifestyle guidance. We are dedicated to giving not just real results but celebrating people and their skin at every part of their journey.

Our Core Values

Integrity, Inclusion, Collaboration, Adaptability, Accessibility

Our supportive business model ensures that everyone has a clear path to success and growth. We foster an inclusive space in which people are valued for who they are and are encouraged to collaborate to see goals fully realized. Fostering an open, honest culture gives us the opportunity to achieve greater trust internally and externally. Remaining flexible and adaptive allows us to remain responsive to the ever-changing world. Doing right, even if it is difficult, is of the utmost importance.

About the role

The Clinic Lead provides elevated administrative support and leadership within our client-facing skincare clinic, acting as a bridge between the front desk team and clinic management. This role ensures smooth day-to-day operations while taking on added responsibilities such as reporting, light project coordination, social media support under guidance alongside the Clinic Coordinator. The Clinic Lead also serves as a resource for escalated client issues and will be acting Manager on Duty when the Clinic Manager is unavailable, maintaining a professional and welcoming environment throughout. This position will work onsite at our San Ramon clinic. (Must be available to work evenings and weekends). Our Clinic is open Tuesday – Sunday (Tuesdays – 10am-6pm, Wednesdays & Thursdays 9:30am-8pm, Fridays & Saturdays- 9:30am-6pm) This position is not eligible for Visa sponsorship. 

RESPONSIBILITIES/ESSENTIAL FUNCTIONS 

Clinic Operations & Administrative Support: 

• Perform all Clinic Coordinator duties, including front desk management, appointment scheduling, and client service
• Assist with administrative tasks such as reporting, documentation, and light project management
• Take accurate meeting notes and distribute summaries to relevant stakeholders
• Support event preparation, promotional activities, and special projects 

Social Media and Marketing Support: 

• Collaborate on social media initiatives: create content, schedule posts, and engage with followers under guidance
• Assist with marketing campaigns and promotional efforts to enhance clinic visibility

Leadership and Client Support: 

• Provide mentorship and coverage for Clinic Coordinator during overlapping shifts
• Serve as the point of contact for escalated client concerns when the Clinic Manager is unavailable
• Maintain a positive, professional environment for clients and staff

Inventory and Supply Management: 

• Oversee inventory processes, including product counts, restocking, and lot code tracking
• Coordinate with Clinic Manager and Operations Team on ordering timelines and audits

Laundry & Sanitation Oversight: 

• Ensure treatment rooms remain stocked with clean linens and towels
• Maintain compliance with sanitation protocols and laundry organization

Process and Documentation: 

• Assist with creating and updating clinic SOPs
• Support operational improvements and cross-functional projects

QUALIFICATIONS:

• High school diploma or GED required, associate degree preferred
• 3 plus years of related experience in front desk or administrative roles, preferably in a clinic or spa environment
• Proficiency in Microsoft Office (especially Excel); familiarity with Vagaro, Shopify, and RingCentral preferred

Information Privacy and Security:

• Must uphold confidentiality and comply with privacy regulations regarding client and financial data

• Expected to follow clinic protocols in accordance with the Notice of Privacy Practices
• Responsible for escalating any privacy or security concerns to the Clinic Manager and/or Finance Team

Physical Demands:

• Must be able to lift and carry objects weighing up to 25 pounds
• Ability to stand, walk, and bend for extended periods
• Excellent hand-eye coordination and manual dexterity
• Ability to move around the office including stooping, crouching, and/or kneeling to troubleshoot issues
• Must possess a valid driver’s license and have a clean driving record
• Ability to perform repetitive tasks with accuracy and attention to detail
• Must be able to communicate effectively in verbal and written form
• Comfortable lifting, pushing, and pulling equipment and materials
• Comfortable using a computer, keyboard, and mouse

The employee must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship.

At Face Reality you will have the opportunity to:

• Partake in and contribute to a high-growth brand journey
• Be part of a high performing growing team
• Contribute to executing initiatives across professional channels

Salary: $27-$29 per hour plus yearly bonus and full benefits package