Clinic Laboratory Operations Specialist

Location:

Pay Range:

Healthcare professionals responsible for development and supervision of laboratory quality management and improvement programs. Monitors and provides assistance with quality assurance and compliance functions. Provide consultation and direction to ensure the quality assurance programs and services are implemented at the highest of standards. Ensure policies and procedures are monitored and updated to include regulatory changes. Support clinic laboratory testing, quality control, quality assurance, phlebotomy, instrument maintenance and troubleshooting using CAP/COLA acceptable methods and standards.

• Weekly review of QC results and address shifts/trends.

• Address unsigned charges, if applicable.

• Address collection record requirements as it pertains to charges.

• Submit API testing online.

• Submit monthly paperwork to Quality Assurance Supervisor.

• Assist in preparation of COLA inspections by ensuring the following are available and accurate:  Daily/Weekly/Monthly maintenance records, Quality Control Records, Calibration Records, Procedure Manuals, Temp Records; Proficiency Tests, Physician Signatures as needed, and employee required CEU’s are current.

• Comply with established safety guidelines.

• Comply with all Federal and State laws and regulations pertaining to patient care, patient’s rights, safety, billing, and collections.

• Adhere to all Company and departmental policies and procedures, including Disaster Recovery Plan and IT policies and procedures.

• Ensure adherence to correct testing policies, procedures, and quality assurance.

• Complete all duties required to keep laboratory in compliance with state and federal regulatory agencies. Must be able to perform compliance testing.

• Comply with protecting patient privacy.

KPA 3 – Training

• Train new staff.

• Train clinic personnel on the use and implementation of the Quality Assurance manual. 

• Periodically audit clinic sites to ensure standard practices are being followed.

• Review, assess and document competency of Laboratory Associates. Provide training and/or develop plan for addressing any gaps identified.

• Conduct monthly in-services.

• Provide input for Laboratory Associates performance reviews as needed to their managers.

KPA 4 – Other job duties as assigned

• Support clinic coverage, as needed.

• Assist partnering laboratories with queries.

• Participates in laboratory research and development projects as needed and as time permits.

• Performs other duties and projects as assigned.

Education

• Bachelor’s degree in Medical Technology, Clinical Laboratory Sciences or equal applicable/relevant experience in similar role.

• Minimum of 1 year laboratory experience.

Core Capabilities

• Analysis & Critical Thinking: Critical thinking skills including solid problem solving, analysis, decision-making, planning, time management and organizational skills. Must be detailed oriented with the ability to exercise independent judgment.

• Interpersonal Effectiveness: Developed interpersonal skills, emotional intelligence, diplomacy, tact, conflict management, delegation skills, and diversity awareness. Ability to work effectively with sensitive and confidential material and sometimes emotionally charged matters.

• Communication Skills: Effective communication skills (oral, written, presentation), is an active listener, and effectively provides balanced feedback.

• Customer Service & Organizational Awareness: Strong customer focus. Ability to build an engaging culture of quality, performance effectiveness and operational excellence through best practices, strong business and political acumen, collaboration and partnerships, as well as a positive employee, physician and community relations.

• Self-Management: Effectively manages own time, conflicting priorities, self, stress, and professional development. Self-motivated and self-starter with ability work independently with limited supervision. Ability to work remotely effectively as required. 

• Must be able to work effectively in a fast-paced, multi-site environment with demonstrated ability to juggle competing priorities and demands from a variety of stakeholders and sites.

• Computer Skills:

  • Proficiency in MS Office Word, Excel, Power Point, and Outlook required.

  • Laboratory Information System.

  • Laboratory Instrumentation.

Certifications/Licenses

• ASCP, preferred. 

• Valid state Driver’s License for travel to satellite offices and offsite meetings. Compliance with the company Driver Safety Operations and Motor Vehicle Records Check Policy is required.

Travel: Less than 25%

Standard Work Days/Hours: Varies.

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