Clinic Front Office Associate

Clinic Front Office Associate

Forté Sports Medicine & Orthopedics | Carmel, IN

Join one of Indiana's leading orthopedic and sports medicine practices.

For more than 40 years, Forté Sports Medicine & Orthopedics has provided exceptional care to athletes and active individuals throughout Central Indiana. As a physician-owned practice, we are committed to our mission of being "the best place to get care and the best place to give care."

Why Join Forté?

We believe that taking care of our employees allows them to provide exceptional care to our patients. Eligible employees enjoy a comprehensive benefits package, including:a { text-decoration: none; color: #464feb; } tr th, tr td { border: 1px solid #e6e6e6; } tr th { background-color: #f5f5f5; }

• Medical, Dental & Vision Insurance
• HSA with Employer Contribution
• 401(k) with Safe Harbor Match
• Generous PTO & Paid Holidays
• Company-Paid Life, AD&D & Long-Term Disability Insurance
• Short-Term Disability, Accident, Critical Illness & Hospital Indemnity Coverage
• Employee Assistance Program (EAP)
• Tuition Reimbursement
• Professional Development Opportunities

Position Summary

We are currently seeking a full-time Clinic Front Office Associate to join our growing practice in Carmel, Indiana. This role is ideal for a friendly, organized, and customer-focused professional who enjoys helping patients and thrives in a fast-paced healthcare environment.

As the first point of contact for our patients, the Clinic Front Office Associate plays a vital role in creating a welcoming, positive patient experience while supporting the daily administrative and operational needs of the clinic. Responsibilities include patient registration, check-in/check-out, insurance verification, payment collection, scheduling support, and maintaining accurate patient records.

If you are looking to build a career in healthcare with a respected organization that invests in its employees, we encourage you to apply.
 

Essential Responsibilities

• Welcome patients and visitors in a friendly, professional, and caring manner
• Deliver exceptional customer service and serve as a positive representative of Forté
• Register patients and manage check-in and check-out processes
• Verify insurance and patient demographic information
• Collect patient payments and process transactions accurately
• Answer phones and assist patients with questions and appointment-related needs
• Enter and maintain accurate patient information within electronic medical record and practice management systems
• Send, receive, and distribute patient-related documentation and communications
• Reconcile patient payments and prepare daily batches
• Collaborate effectively with physicians, interoffice clinical and administrative teams, as well as leadership
• Support daily clinic operations and ensure a positive patient experience
   

Qualifications

Required

• High School Diploma or equivalent
• Customer service experience 
• Legally authorized to work in the United States

Preferred

• Previous healthcare experience
   

Skills & Competencies

• Outstanding customer service and patient relations skills
• Strong attention to detail and organizational abilities
• Excellent verbal and written communication skills
• Ability to multitask and prioritize in a busy clinical environment
• Strong problem-solving and time management skills
• Ability to work collaboratively with providers, therapists, and support staff
• Proficiency with computers, email, phones, scheduling systems, and healthcare software applications
   

Travel Requirements

• Occasional travel between clinic locations may be required based on business needs. (Greenwood, Tipton, Mooresville, Noblesville, Carmel)

Forté Sports Medicine & Orthopedics is an Equal Opportunity Employer and a Drug-Free Workplace.