Clinic Flow Coordinator

Are you passionate about helping people live their healthiest lives? Do you thrive in a dynamic, supportive environment where your contributions truly matter? If so, Medcan is the place for you!

This job is for a current vacancy.

The Role:

Medcan is recruiting for a full-time Clinic Flow Coordinator. The position requires high energy and enthusiasm, an appreciation for detail, an outstanding level of client service and exceptional organizational skills. The role is responsible for monitoring and facilitating the flow of clients through the clinic during their YRC appointments.

What You'll Do:

• Manage in-clinic or virtual flow during client’s YRC/Specialty Clinic visit
• Coordinate with staff to ensure the client’s visit is productive and effective with exceptional service delivery
• Welcome and greet clients, guide clients throughout their visit and check clients in and out of their YRC appointments
• Ensure clients receive maximum value time during their visit
• Ensure compliance with all service metrics
• Respond to client issues and enquiries
• Foster client loyalty by creating a memorable experience
• Handle client issues in a positive and professional manner
• Problem solve in a fast-paced environment
• Assist with Year Round Care line phone lines
• Assist with Responding to all communications including e-mails and phone calls regarding patient inquiries
• Other administrative duties as required

What You'll Need:

• Prior experience in similar role, or minimum of 1 year of healthcare experience
• Education in health or a related discipline is an asset
• Strong organization and time management
• Excellent verbal and written communication skills
• Intermediate level in MS Office

This is a full-time position, working Tuesday to Saturday at Medcan Toronto located at 150 York St. Hours of operation Tuesday to Friday at 10:30-7pm, and Saturdays 8:30-5pm. 

Position Pay Range

Pay will be determined based on an analysis of the selected candidate's experience and qualifications within the role's compensation grade. Medcan's compensation ranges are determined by a combination of required qualifications and skills, market value, and internal equity. The above range pertains solely to the base compensation and is not inclusive of additional compensation details such as perks, benefits, and potential bonuses or incentives. 

​Notice to Candidates: Recruitment Fraud 

Please note that Medcan will never request any form of payment from candidates at any stage of the recruitment or hiring process. In addition, Medcan does not utilize third-party immigration consultants or recruitment agents to conduct offers of employment on our behalf. Employment contracts are shared directly by members of the Medcan Talent Acquisition or Human Resources team using official Medcan email domains.

If you receive a request for payment or are contacted by an individual or organization claiming to represent Medcan that appears suspicious, please do not respond or share personal information. Instead, we encourage you to contact us directly at [email protected] to verify the legitimacy of the communication.

Diversity, Equity and Accessibility:

Medcan is dedicated to equity, diversity and inclusion. We strive to ensure all stakeholders have a fair opportunity to participate in our community. If contacted for an opportunity, please advise your Talent Acquisition contact should you require accommodation.

AI Use Disclosure – Opportunities at Medcan

Medcan uses artificial intelligence (AI) tools to support the screening and assessment of applicants for opportunities as part of a fair, transparent, and inclusive process. These tools assist our team but do not make final decisions. All decisions are reviewed and made by our teams to ensure fairness and alignment with Medcan’s values. If you have questions about how your application is assessed, please contact the Medcan Talent Acquisition team at [email protected].