People Incorporated Mental Health Services is seeking a full-time Clinic Assistant II to join our Stark Outpatient Clinic in Minneapolis, MN. This position is a vital point of contact for consumers seeking and receiving services at our outpatient mental health clinics. This includes welcoming visitors, providing non-clinical information, collecting co-pays, entering health insurance and consumer demographic information into the electronic health record, appointment scheduling as needed, and general administrative support for the clinic.
Schedule: Monday–Friday (8am - 4:30pm)
Location: Stark Mental Health Clinic (2120 Park Ave, Minneapolis, MN 55404) (In-office position)
Hiring Range: $22.00 - $23.50/Hourly based on qualifications
People Incorporated Mental Health Services is the largest nonprofit mental health provider in Minnesota. For over 50 years, we have been a leading community partner, transforming the health of our communities through innovative solutions.
Main Job Duties:
- Works on-site each workday.
- Demonstrate advanced level customer service skills to clients/visitors in the clinic and virtually.
- Generate advanced level correspondence, statistical information, reports, meeting minutes and other general administrative support to the program.
- Consistently greet clients in a respectful manner and demonstrate professional telephone and email etiquette.
- Monitor telephone queue and voicemails closely to ensure client phone calls are answered in a timely manner.
- Schedule appointments as needed in an accurate and timely manner.
- Verify and complete necessary information for new consumer registration, including the collection of consumer demographics, insurance information and completion of appropriate forms, questionnaires, and/or other paperwork.
- Enter consumer information into the electronic health record accurately and timely.
- Identify and accurately collect co-pays or appropriate fees.
- Serve as a role model within the clinic area to support the mission of People Incorporated
- Leads special projects and/or initiatives within team as directed by Clinic Office Manager
- Attendance is an essential function of this position.
- Other duties as assigned.
To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
These essential duties include:
• Passing all background and credentialing requirements for facility and position; and
• The ability to pass the screening required by Federal Human Services Office of Inspector General to assure that person has not been excluded from working in the Health Care Programs which receive federal funding.
• Must have a valid and current driver’s license and auto insurance, if applicable
Required Qualifications:
• Associates in Arts degree
• Graduate of a formal training program in medical reception, customer service or equivalent
• One year experience as a receptionist, scheduler, or administrative assistant in a medical or clinic setting.
• One year experience working with individuals who have mental illness.
• In lieu of an associate's in arts degree and one year of prior experience as a receptionist, scheduler, or administrative assistant in a medical or clinic setting, a high school diploma and three years of this experience may be substituted.
Preferred Qualifications:
• Preference will be given to candidates with prior administrative support experience within a not-for-profit environment.
We are committed to providing salary ranges for all open positions. Please note that the specific compensation for this role will be determined based on your experience, qualifications, location, and internal equity considerations.
People Incorporated is committed to improving the wellness of our clients, staff, and the communities that we serve by providing a tobacco-free environment.
People Incorporated is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, color, creed, religion, national origin, sex, sexual orientation, gender identity, disability, age, marital status, familial status, membership or activity in a local human rights commission, or status regarding public assistance. People Incorporated values a diverse workplace and strongly encourages all qualified individuals to apply.
Skills Required
- Pass all background and credentialing requirements for facility and position
- Pass Federal Human Services Office of Inspector General exclusion screening
- Valid and current driver's license and auto insurance, if applicable
- Associate in Arts degree
- Graduate of a formal training program in medical reception, customer service, or equivalent
- One year experience as a receptionist, scheduler, or administrative assistant in a medical or clinic setting
- One year experience working with individuals who have mental illness
- High school diploma and three years of receptionist/scheduler/administrative experience in a medical or clinic setting (substitute for Associate's)
- Prior administrative support experience within a not-for-profit environment
What We Do
People Incorporated is the largest nonprofit community-based mental health provider in Minnesota. For over 55 years, they have served as a leading community partner, operating more than 60 programs that provide care, resources, and connections for individuals with mental illness. Their mission is to make mental health services accessible to all through innovative, integrated behavioral and mental health solutions.
