The Role
Supports ancillary healthcare applications that integrate with Epic, including software configuration, maintenance, troubleshooting, testing, workflow design, user support, training, and system interface support. Collaborates with application teams, vendors, leadership, faculty, and staff. Manages assigned projects and initiatives, documents procedures, maintains data and system integrity, and implements workflow or technical enhancements.
Summary Generated by Built In
Under minimal supervision, this position is responsible for one or more ancillary applications that may integrate with Epic applications.
This position is for individuals who thrive in a fast-paced, agile environment, which means being able to change direction quickly, multitask, and demonstrate a passion and eagerness to learn new technologies.
The ancillary analyst will collaborate with and provide tier-two support to their team and/or counterparts from other applications to successfully meet the development and implementation objectives for assigned applications. Effectively manages competing and changing priorities. Under minimal supervision, serves as project lead for key initiatives, including performing project management duties, as assigned.
Develops, documents, and adheres to the internal procedures that will be used in conjunction with related applications and systems. Interacts professionally with leadership, faculty, staff, and vendors.
- Performs application software build, configuration, and maintenance.
- Assists with application software troubleshooting and information gathering.
- Provides end user support for software users.
- Escalates software application issues as appropriate.
- Designs workflow diagrams to support both technical and end user processes.
- Documents and adheres to internal procedures and processes for maintaining data and system integrity.
- Assists with designing workflow diagrams to support both technical and end user processes.
- Manages projects and initiatives to support clinical, revenue cycle, and administrative operations.
- Trains staff on software use, including Epic integration workflows.
- Offers and implements workflow or technical related enhancement ideas.
- Functions effectively as a team player while meeting or exceeding internal and external customer expectations.
- Performs functional application testing according to instructions and test plan.
- Tests and supports software, workflows, and any relevant system interfaces.
- Perform all other duties as assigned.
- Proven ability to successfully execute multiple assignments simultaneously in a matrixed environment.
- Demonstrated critical and analytical thinking proficiencies.
- Strong written and verbal communication skills.
- Demonstrated troubleshooting competencies.
- Excellent organizational management skills.
Education:
Bachelor's degree required. 4 years of applicable experience may be substituted in lieu of degree.
Experience:
- Two (2) years of applicable experience.
Licenses & Certifications:
- Ancillary application training and certification required.
About Us
The University of Texas at San Antonio (UT San Antonio) is a nationally recognized, top-tier public research university that unites the power of higher education, biomedical discovery and healthcare within one visionary institution. As the third-largest research university in Texas and a Carnegie R1-designated institution, UT San Antonio is a model of access and excellence — advancing knowledge, social mobility and public health across South Texas and beyond. UT San Antonio serves approximately 42,000 students in 320 academic programs spanning science, engineering, medicine, health, liberal arts, AI, cybersecurity, business, education and more. With 17,000 faculty and staff, UT San Antonio has been recognized by Forbes as one of America’s Best Employers for Company Culture.
Benefits Overview
UT Health San Antonio offers an excellent benefits package for its employees. Employees who work at least 20 hours a week, with an appointment of at least 4.5 months, are eligible for benefits.
Medical - UT SELECT Medical insurance is offered free for employees and administered by Blue Cross and Blue Shield of Texas. Family members can be added to the plan through payroll deduction. Employees and their dependents can also receive discounted copays and coinsurance when using UT Health Physicians, a network of 800 premier physicians including more than 100 specialists. Employees receive $50,000 of group term life insurance and $50,000 of basic accidental death and dismemberment insurance for free, with options to purchase additional employee and dependent coverage for both at group rates.
Dental - Three dental insurance plan options are available for employees and their families through Delta Dental Insurance Company, two PPOs and one dental HMO plan. Both PPO plans allow employees to choose any licensed dentist.
Vision - Fully insured Vision Care benefits are offered by Superior Vision Services. Two vision plan options that offer either standard or enhanced vision benefits.
Disability - Employees can enroll in the Disability Insurance which provides income if a non-work related illness or injury prevents you from working.
FSAs - Employees can enroll in flexible spending accounts (FSAs) to set aside money from earnings before taxes for qualifying dependent day care expenses or out-of-pocket health care expenses.
Retirement - Employees are eligible for either the Teacher Retirement System (TRS) or the Optional Retirement Plan (ORP). TRS is a defined benefit retirement plan which UT Health matches employee contributions. ORP is for eligible faculty staff employees. Voluntary retirement programs are also available to invest before- or after-tax dollars with the choice of five quality retirement plan providers.
Time Off - A generous leave program offers multiple paid leave options:
- Front-loaded Paid Time Off: 128 to 208 hours (16 to 26 days) of Paid Time Off based on years of service, given at the start of each fiscal year. PTO may be prorated in year one based on date of hire.
- Extended Illness Bank: 8 hours (1 day) accrued per month which can be used for illness or injury after one day of Paid Time Off is taken.
- Paid Family Leave: Up to 240 hours (6 weeks) to care for a spouse, child, or parent after 6 months of consecutive employment.
- Holidays: 12 set paid holidays each year.
Discounts - Employees enjoy a range of discounts on services, tickets, and gym membership.
EEO Statement
UT Health San Antonio is an equal employment opportunity and affirmative action employer. It is our policy to promote and ensure equal employment opportunity for all individuals without regard to race, color, religion, sex, gender identity, national origin, age, sexual orientation, disability, or veteran status.
Skills Required
- Bachelor's degree, or four years of applicable experience substituted in lieu of degree
- Two years of applicable experience
- Ancillary application training and certification
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The Company
What We Do
UT Health San Antonio™, one of the country’s leading health sciences universities, is the leader in south/central Texas funding for the National Institutes of Health (NIH). The university’s schools of medicine, nursing, dentistry, health professions and graduate biomedical sciences have produced more than 33,000 alumni. The $806.6 million operating budget supports four campuses in San Antonio and Laredo, and is the primary driver of its community’s $37 billion biomedical and health care industry. For more information on the many ways “We make lives better®,” visit uthealthsa.org.
