Client Transitions Manager

At HedgeServ, we’re redefining what’s possible in fund administration. With more than $700 billion in assets under administration, we partner with the world’s most forward-thinking investment managers – across private equity, private credit, endowments, hedge funds and more – to deliver seamless, tech-enabled solutions that drive performance.

Our proprietary platform, enhanced by machine learning and robotic process automation, gives clients real-time insights and unmatched control over their operations. Alongside our technology, we offer award-winning service through our team-based approach -- led by a deeply experienced team of industry experts. Our solutions span the full investment lifecycle, including fund accounting, middle office, risk, compliance, tax, and investor services.

We’re a future-focused company, empowering our people through a robust career development framework, clear career trajectories with structured learning paths, training, and progression plans. We invest in leadership development and in our collaborative culture, creating space for talent to grow. Our corporate values – Relationships, Support, Innovation, and Expertise – create a sense of shared purpose and belonging, and we recognize our employees sit at the core of our success. We continue to innovate and evolve through our employees, working together to achieve our shared vision and mission.

HedgeServ supports employees through a variety of offerings, including remote and hybrid working arrangements, and fully paid comprehensive health and well-being benefits. We’ve been recognized as an employer of choice, earning a top 100 workplaces designation.

Founded in 2008, HedgeServ has grown into a global organization with over 2,000 experts across the globe, with offices in the United States, Grand Cayman, Ireland, Poland, Bulgaria, Luxembourg, the Philippines, and Australia. We’ve earned numerous accolades, including Top Overall Administrator, along with #1 rankings for providing alternative asset services in Accounting, Technology, Client Service, Investor Services, Alternative Fund Expertise, Reporting, and Regulatory Expertise.

The successful candidate will join the team responsible for onboarding of new clients from a Fund Accounting perspective onto the HedgeServ platform, reporting directly to the Director in this department but also with the support of the Managing Director. The Fund Accounting Transitions team will, by the end of each new client transition, have reconciled back all aspects of the NAV to the prior administrator and handed the client over to the NAV team who will then move on with Hedgeserv’s daily and monthly processes. The requisite Induction Training will be provided in addition to both compulsory training (AML/KYC) and optional training.  Additional role-specific training shall be provided by the Director.

Key Accountabilities of the Role

The combination of tasks required to be executed will vary depending on business needs. The below list is not finite and may be added to:

• Working with the new client to ensure all the requisite Fund Accounting information necessary is received in order to begin the initial take on in a timely manner
• Liaising with our Middle Office Department to ensure that the Open Positions are loaded onto our system along with the daily trades that will be loaded once the initial positions are reconciled
• Reconciling back to the prior administrator books and records and accounting for any differences that may occur between the prior administrator’s system and the HedgeServ in-house NAV systems at take on date
• Liaising with the HedgeServ NAV team during the parallel period where both the previous administrator and HedgeServ are both producing a NAV
• Ensuring that at each month end during the parallel period that a full reconciliation is completed between the prior administrator and the HedgeServ records and that any breaks are accounted for
• Reviewing work prepared by Supervisors and Analysts
• Managing the team members and preparing a path for the more junior team members to be able to progress

HedgeServ operates a client focused structure which provides a wide-range of experience to all levels of employee. As such the successful candidate should be flexible and willing to adapt.

Pre-requisite knowledge, skills and experience

• Accounting, Finance or Business Degree.  Min. 2.2 honors degree
• Strong reconciliation skills with ability to problem solve and to resolve breaks
• Strong financial product knowledge
• Ability to be flexible and work effectively both within a team structure or independently
• Strong inter-personal skills required to deal with many different departments both within and outside of HedgeServ
• Good initiative required but also ability to recognize when escalation of issues needs to be taken
• Strong Microsoft Office, product and process knowledge

Minimum of 5 years’ experience working in a Fund Administration or Investment Firm with at least 3 of those at supervisor level. 

We’re proud to offer a benefits package and workplace culture designed to support your health, career ambitions and life beyond work.

• 🏥 LuxMed Premium Package for you and your family, offering broad access to medical tests and specialist consultations, as well as greater comfort of treatment (including the Oncological Preventive Health Care Program, Freedom of Treatment program, dental and psychological care)

• 🛡️Life insurance and travel insurance, so you can feel safe in any situation

• 🎁 MyBenefit Platform – you decide how to spend your points (e.g. vouchers, cinema tickets, online shopping, cultural events, or a Multisport card that gives you access to gyms, swimming pools, fitness classes, and hundreds of sports facilities across Poland)

• 💬 Employee referral program – know someone who’d like to join us? A financial bonus is waiting for you!

• 🏠 Remote, hybrid or office-based work options

• 🎓 100% funding for certifications and postgraduate studies accredited by ACCA, CIMA and IOB

• 🧠 Technical workshops and soft skills training – we’ll provide on-the-job trainings to help you quickly gain new knowledge and skills with the support of experienced professionals

• 🎉 Sport and Social Club – team outings, company events, sports activities, and charity initiatives await you

• 💻 Support for workplace equipment, glasses, retirement savings (PPK), and programs promoting mental health and wellbeing – because your comfort and health matter to us