The Role
Lead large, multi-workstream Intelligent Operations transformation programs, bridging business strategy and technical execution. Manage governance, risks, finances, change management, executive stakeholder alignment, and cross-functional delivery teams to drive platform adoption, measurable business value, and account expansion.
Summary Generated by Built In
AHEAD builds platforms for digital business. By weaving together advances in cloud infrastructure, automation and analytics, and software delivery, we help enterprises deliver on the promise of digital transformation.
At AHEAD, we prioritize creating a culture of belonging, where all perspectives and voices are represented, valued, respected, and heard. We create spaces to empower everyone to speak up, make change, and drive the culture at AHEAD.
We are an equal opportunity employer, and do not discriminate based on an individual's race, national origin, color, gender, gender identity, gender expression, sexual orientation, religion, age, disability, marital status, or any other protected characteristic under applicable law, whether actual or perceived.
We embrace all candidates that will contribute to the diversification and enrichment of ideas and perspectives at AHEAD.
The Intelligent Operations Client Delivery Lead is responsible for driving enterprise-wide platform adoption and transformation initiatives across complex Fortune 500 environments. This leader serves as the bridge between business strategy and technical execution, ensuring AHEAD delivers measurable business value at scale across Observability, Enterprise Service Management, and Automation and Orchestration capabilities.
This role is accountable for leading large, multi-workstream transformation programs that modernize how clients monitor, operate, automate, and optimize their enterprise technology landscape. The ideal candidate brings a strong blend of executive leadership, program governance, financial discipline, organizational change management, and deep platform knowledge.
Responsibilities
- Lead end-to-end governance for large-scale Intelligent Operations transformation programs, often spanning multiple workstreams and multiple years
- Manage program interdependencies, risks, milestones, and executive stakeholder alignment across business and technology teams
- Lead blended delivery teams consisting of architects, developers, process owners, and change management leads
- Drive organizational change management strategy to support platform adoption, value realization, and sustained platform hygiene
- Translate business capability gaps into prioritized platform investments and transformation roadmaps
- Build, maintain, and communicate executive-level business cases for Intelligent Operations initiatives
- Manage program financials, forecasts, and value tracking to ensure delivery against business objectives
- Deliver steering committee updates, KPI and OKR reporting, and executive-level risk escalations
- Partner with CIO, CHRO, CFO, and business unit leaders to align Intelligent Operations capabilities with enterprise priorities
- Ensure transformation outcomes are tied to measurable business results, operational maturity, and long-term platform sustainability
- Identify expansion opportunities within customer accounts and engagements by aligning delivered outcomes to emerging business priorities
- Partner with account and sales leaders to grow the book of business through trusted advisory relationships, successful delivery, and demonstrated client value
- Support business development efforts within existing customers, including shaping follow-on work, contributing to account strategy, and helping position additional Intelligent Operations capabilities
- Create executive confidence that enables AHEAD to sell from within through strong delivery performance, strategic insight, and measurable transformation outcomes
Qualifications
- 10+ years of experience leading enterprise IT, digital transformation, or large-scale platform programs
- Demonstrated success leading Intelligent Operations or comparable enterprise transformation initiatives within Fortune 500 organizations or environments of similar scale and complexity
- Deep knowledge of ServiceNow platform architecture and at least three core product lines
- Strong understanding of enterprise operating models spanning observability, service management, and automation
- Proven experience leading organizational change management and business transformation initiatives
- Strong commercial and financial acumen, including program forecasting, business case development, value realization tracking, and growth planning within existing accounts
- Executive presence with the ability to influence C-suite and Board-level stakeholders
- Ability to lead across cross-functional teams and navigate complex enterprise governance structures
- Proven ability to identify, shape, and expand follow-on opportunities within existing customer relationships and active engagements
- Experience partnering with account teams and sales leaders to drive business development, deepen client relationships, and grow the book of business through successful delivery
- Demonstrated ability to connect delivery outcomes to commercial growth by earning client trust and uncovering additional transformation needs
Certifications
- PMP, SAFe, or equivalent program management certification preferred
The compensation range indicated in this posting reflects the On-Target Earnings (“OTE”) for this role, which includes a base salary and any applicable target bonus amount. This OTE range may vary based on the candidate’s relevant experience, qualifications, and geographic location.
Why AHEAD:
Through our daily work and internal groups like Moving Women AHEAD and RISE AHEAD, we value and benefit from diversity of people, ideas, experience, and everything in between.
We fuel growth by stacking our office with top-notch technologies in a multi-million-dollar lab, by encouraging cross department training and development, sponsoring certifications and credentials for continued learning.
USA Employment Benefits include:
- Medical, Dental, and Vision Insurance
- 401(k)
- Paid company holidays
- Paid time off
- Paid parental and caregiver leave
- Plus more! See benefits https://www.aheadbenefits.com/ for additional details.
Use of AI:
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, assessing responses, or to capture recordings and create transcriptions or summaries during interviews. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans.
If you would like more information about how your data is processed, please refer to the Candidate Privacy Notice or contact us at [email protected].
You may opt-out of the review or analysis of your application and resume by AI tools by using the General Application. Please include the role you wish to apply for in the Additional Information field. You may also choose to opt-out of recording and transcription at any time, including after joining an interview. Candidates will not be penalized for choosing to opt-out.
Skills Required
- 10+ years leading enterprise IT, digital transformation, or large-scale platform programs
- Demonstrated success leading Intelligent Operations or comparable enterprise transformation initiatives
- Deep knowledge of ServiceNow platform architecture and at least three core product lines
- Strong understanding of enterprise operating models spanning observability, service management, and automation
- Proven experience leading organizational change management and business transformation initiatives
- Commercial and financial acumen, including program forecasting, business case development, and value realization tracking
- Executive presence with ability to influence C-suite and Board-level stakeholders
- Ability to lead cross-functional teams and navigate complex enterprise governance structures
- Proven ability to identify, shape, and expand follow-on opportunities within existing customer relationships
- Experience partnering with account teams and sales leaders to drive business development and grow accounts
- Demonstrated ability to connect delivery outcomes to commercial growth
- PMP, SAFe, or equivalent program management certification
AHEAD Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about AHEAD and has not been reviewed or approved by AHEAD.
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Retirement Support — 401(k) contributions are matched dollar-for-dollar on the first $5,000 each year, with matching made each pay period and immediate 100% vesting. This structure signals above-standard employer support for retirement savings.
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Affordable Benefits — Medical options include low employee premiums for PPO and HDHP plans, and the HDHP adds employer HSA funding plus a dollar-for-dollar HSA match up to stated amounts. Dental and vision plans list very low per-paycheck costs, helping keep overall healthcare spend manageable.
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Wellbeing & Lifestyle Benefits — No-cost telemedicine (including virtual mental health when enrolled), free Calm access for the employee and dependents, and an EAP with counseling are included. Company-paid life and disability plus voluntary protections (legal/ID, pet insurance) and other extras round out a comprehensive set of supports.
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The Company
What We Do
AHEAD builds platforms for digital business. By weaving together cloud infrastructure, intelligent operations, and modern applications, we help enterprises deliver on the promise of digital transformation.
