Are you looking to flex your training and customer service muscles at one of Toronto's fastest-growing startups? Can you make explaining a new technology solution sound like a dream come true? You will work with new customers (who happen to be professors) to help them adopt a technology that will transform their lectures into modern classroom experiences.
We're growing like crazy, and that's where you come in. We're looking for you to join our team as our newest training specialist!
About the Gig:
Manage each new professor’s customized onboarding journey and ensure they are ready to adopt the platform for their upcoming class
Ensure customers are familiar (some might say experts) with using the platform in their classroom
Share best practices on how to format lectures and homework, and effectively teach using the Top Hat platform
Ensure that each professor is proactively prepared for the beginning of the semester to ensure the full readiness of both the students and the professor
Manage your full onboarding pipeline of new professors from signing the contract to training to full utilization to the first day of class
Work on renewing first-time customers during their first year with Top Hat by maintaining strong relationships and demonstrating the platform’s ongoing value.
Assist professors in increasing their maturity with the Top Hat platform, encouraging advanced usage and exploring additional features.
About You:
You have 1-2 years of client-focused work experience
You have experience in meeting and exceeding metrics, KPIs or sales quotas/targets is preferred
Someone with a passion for learning design, ideally with a background in teaching/coaching/training
You are very organized and comfortable managing a high volume of training sessions and tasks
Eloquent in your communication skills (especially over the phone, you have a way of establishing relationships)
Someone with strong attention to detail, you don’t stray away from providing direct feedback to customers, who are customer-obsessed and ensures every interaction provides value
Familiar with technology and competent with computers
Why team members love working at Top Hat:
A noble mission that creates meaningful, fulfilling work
A team that cares deeply for customers and for each other
Flexible, remote first work environment
Professional learning and development for all role levels
An awesome and welcoming Toronto HQ
Competitive health benefits that start on day one
A management team focused on performance, growth, engagement and connection
Our winning strategy and market potential
Innovative PTO policy with lots of time and space for self-care
Passionate customers that believe in us—and what we do
A chance to work with new tech like generative AI—and see the customer impact
Skills Required
- 1-2 years of client-focused work experience
- Experience in meeting and exceeding metrics, KPIs, or sales quotas/targets
- Passion for learning design with a background in teaching/coaching/training
- Organized and comfortable managing a high volume of training sessions
- Strong communication skills over the phone
- Strong attention to detail
What We Do
Top Hat is a higher education teaching app that makes active learning come to life. Our suite of easy-to-use tools address four teaching challenges: student engagement; textbook affordability and customizability; student comprehension; and secure test administration. More than 3 million students at 750 of the top 1,000 colleges and universities in North America have used Top Hat.
