Perform full technical end-to end installation, from server unboxing, to imaging the server to workstation installations, including printer and handheld device setup and configuration
Undertake Red Hat server installations, configuring servers as required
Full Training of clients in the use of all Hollander software applications virtually as well as on-site at the client locations
Creation of training materials and support documentation
Creation of post-install reports for management
Travel country wide as required. Necessary for on-site installations, training, and software consultancy
Support risk management and mitigation throughout the lifecycle of the installation, ensuring timely communication of any unresolved risks.
Keep abreast of all technical developments with the Hollander systems and the supporting software in use, in particular understanding implications of new releases.
What You’ll Bring
5+ years of professional experience in a desktop/software support role or equivalent IT related Bachelors degree
Previous network and desktop support/service desk/training experience
Strong knowledge of Windows PC Operating systems (Win 8, Win 10)
A firm understanding of Linux RedHat operating environment and SQL database knowledge
Ability to install and troubleshoot software and network configurations
Capability to manage time and work in a fast-paced, constantly evolving environment
Maintain strong interpersonal skills, develop comprehensive industry & product knowledge
Excellent written and verbal communication skills
A genuine interest in delivering high quality customer service
A positive attitude with a willingness to adapt and learn
Ability to communicate and work well within a team
A current and legally recognised full car drivers’ license
Be a permanent Australian resident
Desirable Criteria:
Certificate IV in Training and Assessment
2 years’ experience in software training
Formal qualifications in Information Technology or a related discipline
A healthy knowledge of motor vehicles and their componentry
Top Skills
What We Do
Solera is a leading global provider of integrated vehicle lifecycle and fleet management software-as-a-service, data, and services. Through four lines of business – vehicle claims, vehicle repairs, vehicle solutions and fleet solutions – Solera is home to many leading brands in the vehicle lifecycle ecosystem, including Identifix, Audatex, DealerSocket, Omnitracs, eDriving/Mentor, Explore, CAP HPI, Autodata, and others. Solera empowers its customers to succeed in the digital age by providing them with a “one-stop shop” solution that streamlines operations, offers data-driven analytics, and enhances customer engagement, which Solera believes helps customers drive sales, promote customer retention, and improve profit margins. Solera serves over 300,000 global customers and partners in 100+ countries. For more information, visit www.solera.com.
