Position
Client Technologies Specialist IT Intern - Summer
Location
US format: Auburn Hills, MI
All other locations format: City, Country
About us
BorgWarner is a global product leader in delivering innovative and sustainable mobility solutions for the vehicle market. We are a company of innovators and independent thinkers that brings together talented employees, meaningful work, and amazing technology in a unique environment. At BorgWarner we constantly work towards our vision of a clean and energy-efficient world.
Our Culture
We believe health and safety of our employees are a top priority, we care about our local communities and the global environment. BorgWarner promotes and nurtures a diverse and inclusive environment, honors integrity, strives for excellence, commits to responsibility for our communities and the environment, and builds on the power of collaboration.
Career Opportunities
We manage talent as seriously as we manage our businesses and encourage you to learn about our proud history, strong culture, technologies and future vision. We offer a strong local presence and interesting global opportunities. Start your future with BorgWarner now!
Job purpose
The Client Technologies Specialist IT Intern - is primarily responsible for IT Customer environment,
Executes tasks to enhance and support the desktop environment, provides specialized IT services (e.g. high-level meeting support, root-cause analysis, customer consulting), and provides IT facility related services (e.g. audio-visual environment, security systems, printers/copiers). The Client Technologies Specialist Intern also provides on-site support for the IT infrastructure teams as needed.
Key responsibilities
Service Delivery Responsibilities
Helps to build and maintain good relationships with staff and IT infrastructure teams
Ensures quality services are performed to the agreed SLA
Ensure that systems, processes and methodologies specified are followed and to ensure effective monitoring, control and support of service delivery is ongoing
Understands Incident, Problem and Change Management principles
Ensures first class IT Service Delivery across locations for infrastructure services
Ensures that remote and on-site support issues are resolved to customers satisfaction
Support the setup of processes around Service Management
Client & Asset Service Responsibilities
General Computer Desktop & Laptop support
Configure new and existing devices according to corporate standards for deployment
Desktop Application installation and troubleshooting
Maintain Licenses Management and version control
Hardware Refresh Project involvement
Maintains client security settings (e.g. admin rights, software installs, etc.)
Support staff by phone, email, chat, etc.
Provide basic network, security and printing support, but also owning problem resolution and engaging other teams as needed
Support of Local Production/Manufacturing Connectivity
Printer installation, configuration & support
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What We Do
As a global product leader for over 130 years, we deliver innovative and sustainable mobility solutions for the vehicle market. Guided by our commitment to inclusion, integrity, excellence, responsibility and collaboration—and our pledge to reach carbon neutrality by 2035—we’re leading the automotive industry to a future that is cleaner, healthier and safer for all. Start your future with BorgWarner now! We are looking for dedicated, talented people to fill our manufacturing and technical facilities all over the world.
