Client Technologies Specialist Intern (Year-Round)

Position 

Client Technologies Specialist Intern (Year-Round)

Location 

Auburn Hills, MI 

About us 

BorgWarner is a global product leader in delivering innovative and sustainable mobility solutions for the vehicle market. We are a company of innovators and independent thinkers that brings together talented employees, meaningful work, and amazing technology in a unique environment. At BorgWarner we constantly work towards our vision of a clean and energy-efficient world.  

Our Culture  

We believe health and safety of our employees are a top priority, we care about our local communities and the global environment. BorgWarner promotes and nurtures a diverse and inclusive environment, honors integrity, strives for excellence, commits to responsibility for our communities and the environment, and builds on the power of collaboration.   

Career Opportunities  

We manage talent as seriously as we manage our businesses and encourage you to learn about our proud history, strong culture, technologies and future vision. We offer a strong local presence and interesting global opportunities. Start your future with BorgWarner now! 

Job purpose 

The Client Technologies Specialist Intern - is primarily responsible for IT Customer environment,  

Executes tasks to enhance and support the desktop environment, provides specialized IT services (e.g. high-level meeting support, root-cause analysis, customer consulting), and provides IT facility related services (e.g. audio-visual environment, security systems, printers/copiers).  The Client Technologies Specialist Intern also provides on-site support for the IT infrastructure teams as needed. 

Key responsibilities 

• Service Delivery Responsibilities 

• Helps to build and maintain good relationships with staff and IT infrastructure teams 

• Ensures quality services are performed to the agreed SLA 

• Ensure that systems, processes and methodologies specified are followed and to ensure effective monitoring, control and support of service delivery is ongoing 

• Understands Incident, Problem and Change Management principles   

• Ensures first class IT Service Delivery across locations for infrastructure services  

• Ensures that remote and on-site support issues are resolved to customers satisfaction 

• Support the setup of processes around Service Management  

• Client & Asset Service Responsibilities 

• General Computer Desktop & Laptop support  

• Configure new and existing devices according to corporate standards for deployment 

• Desktop Application installation and troubleshooting 

• Perform test equipment computer drive imaging for disaster recovery 

• Perform preventive maintenance on test equipment computers on regularly scheduled basis 

• Install and commission specialized non-company-standard high-performance computers and peripherals (e.g. PoE IP cameras, barcode scanners, EV chargers, etc.) for engineering use in the test lab environment  

• Assists with development of more efficient processes and procedures in the test lab environment 

• Document process and procedures for the lab IT. 

• Maintain Licenses Management and version control 

• Hardware Refresh Project involvement 

• Maintains client security settings (e.g. admin rights, software installs, etc.)  

• Support staff by phone, email, chat, etc. 

• Provide basic network, security and printing support, but also owning problem resolution and engaging other teams as needed  

• Support of Local Production/Manufacturing Connectivity   

• Printer installation, configuration & support 

• Physical skills: Ability to lift, push, pull, and/or carry objects; must be able to lift boxes, weighing up to 35 pounds, off the floor, carry it 50 feet, and place it on a bench 3 feet high. Ability to use hands to grasp and manipulate tools and small objects.  

What we’re looking for 

• Strong customer focus and service delivery 

• Process management  

• Drive for results  

• Listening and action oriented  

• Comfortable presenting technical topics to technical and non-technical associates  

• Problem solving with functional / technical skills 

• Ability to engage and work with outside vendors or partners 

• Self-motivated with strong work ethic 

• Ability to understand local operations but also learn and understand the global enterprise 

• Expertise and practice with a manufacturing environment 

What we believe 

• Inclusion-We value diversity in people, ideas, and experiences.  

• Integrity- We believe in transparency, authenticity, and depend on each other to deliver what we promise.  

•  Excellence- We contribute to our developments by seeking knowledge and sharing information.  

•  Responsibility- We care about our local communities and the global environment.  

• Collaboration- We are one BorgWarner. 

Safety  

This position will adhere to Global Star Safety Program, including safety rules, practices and training as outlined in the BorgWarner PTC Safety Policy Manual, which includes the use of equipment, protective devices, or clothing that the employer requires. This individual will work in manners that stress the importance of preventing accidents and illnesses. He/she must take every precaution reasonable in the given circumstance for the protection of themselves and coworkers. In addition, he/she is responsible for reporting all injuries and/or possible dangerous situations, incidents, or occurrences to the immediate supervisor. 

Equal Employment Opportunity  

BorgWarner is an equal employment opportunity employer such that all qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity/expression, national origin, disability or protected veteran status. 

Visa Sponsorship  

BorgWarner does provide sponsorship for employment visa status based on business need. However, for this role, applicants must be currently authorized to work in the United States on a full-time basis. 

No Unauthorized Referrals from Recruiters & Vendors  

Please note that BorgWarner and any of its affiliated companies does not seek or accept unsolicited resumes or offers from third party recruiters or staffing agencies associated with any published or unpublished employment opportunities. Any unsolicited information sent to BorgWarner will be considered as unencumbered and free from any fee or charge whatsoever. Only members of our Human Resources Team have the authority to engage or authorize recruiting services, which must be agreed upon before the unsolicited resume or offer is received.