Make your mark delivering reliable implementations and testing at scale while building trusted client partnerships and growing your career.
As a Technical Implementation Analyst in Client Onboarding and Services, you coordinate all aspects of product implementation set-ups while working closely with business partners and clients. You partner with internal teams and client technology teams to complete product setup, file validation, testing, and production migration. You manage a high volume of simultaneous requests while demonstrating sound judgment, clear communication, and a commitment to Diversity, Inclusion & Opportunity.
Job Responsibilities:
- Exhibit ownership and drive client satisfaction
- Manage expectations by establishing timelines and maintaining documentation
- Communicate status updates to clients and stakeholders
- Demonstrate creative problem solving and apply solid judgment in decision making
- Follow policies and procedures and meet or exceed service level agreements
- Escalate and resolve issues in a timely manner
- Record observations and escalate risks or issues as needed
- Identify gaps and exceptions and recommend possible solutions
- Manage multiple requests and collaborate with multiple teams to deliver outcomes
- Work independently with minimal supervision
- Support client and internal teams to set up products and perform testing based on requirements
Required qualifications, skills, and capabilities:
- Strong verbal and written communication skills
- Strong logical and analytical skills with attention to detail
- Demonstrated ability to manage multiple work requests with effective time and work management
- Working knowledge of mainframe environments, file validation, and testing
- Experience in mainframe testing, file transmissions, and file testing including ISO 20022, X12, and BAI2 file formats
- Understanding of ISO 20022 messaging or electronic data interchange message formats, including XML
- Understanding of system testing, regression testing, and user acceptance testing
- Bachelor’s degree in engineering
- 4+ years of experience in banking, financial services, or treasury product implementation with a technical background
Preferred qualifications, skills, and capabilities:
- Knowledge of UiPath or similar robotic process automation tools for workflow automation
- Understanding of United States and Canada treasury products
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Global Investment Banking supports a broad range of corporations, institutions and governments by providing strategic advice, capital raising and risk management expertise.
Skills Required
- Strong verbal and written communication skills
- Strong logical and analytical skills with attention to detail
- Ability to manage multiple work requests with effective time and work management
- Working knowledge of mainframe environments, file validation, and testing
- Experience in mainframe testing, file transmissions, and file testing, including ISO 20022, X12, and BAI2 file formats
- Understanding of ISO 20022 messaging or electronic data interchange message formats, including XML
- Understanding of system testing, regression testing, and user acceptance testing
- Bachelor's degree in engineering
- 4+ years of experience in banking, financial services, or treasury product implementation with a technical background
- Knowledge of UiPath or similar robotic process automation tools for workflow automation
- Understanding of United States and Canada treasury products
JPMorganChase Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about JPMorganChase and has not been reviewed or approved by JPMorganChase.
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Healthcare Strength — Medical, dental, vision, and mental-health coverage are broad, with wellness incentives, on-site or virtual care, and an EAP offering coaching and counseling. Plan materials emphasize accessible options, including multiple medical choices and tools to manage costs.
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Parental & Family Support — Paid parental leave extends up to 16 weeks for all parents, supplemented by paid Critical Caregiver Leave. Family resources include backup childcare via Bright Horizons, lactation support and milk-shipping, family-building assistance, and even a free five-month SNOO rental for newborns.
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Retirement Support — Retirement programs include a 401(k) with an annual company match and automatic pay credits for most employees, with a legacy pension available to earlier hires. An Employee Stock Purchase Plan at a 5% discount further supports long-term savings.
JPMorganChase Insights
What We Do
JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $3.7 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small businesses, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world’s most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Technology fuels every aspect of our company and is at the heart of everything we do. With over 50,000 technologists globally and an annual tech spend of $12 billion, we are dedicated to improving the design, analytics, development, coding, testing and application programming that goes into creating high quality software and new products. Learn more about technology at our firm, explore resources from our Distinguished Engineers, AI & ML researchers, and other experts; access the latest episode of our TechTrends podcast, and more at www.jpmorgan.com/technology. Information about JPMorgan Chase & Co. is available at www.jpmorganchase.com. ©2023 JPMorgan Chase & Co. All rights reserved. JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans.
Why Work With Us
Our technologists work on a diverse range of solutions that include strategic technology initiatives, big data, mobile, electronic payments, machine learning, cybersecurity, enterprise cloud development, and other state-of-the-art technologies.
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