Customer Systems Administrator

Description

Job Summary:

This position is part of the System Operations team within Client Services and is responsible for supporting and administering the Dotti platform following customer onboarding. The position manages customer data, system configurations, Dotti Shop functionality, and multi-location distribution programs to ensure operational accuracy and scalability. This role supports custom and variable-data solutions, kit configuration management, platform enhancements, and system testing while partnering closely with Production and cross-functional teams to align technology, order intake, manufacturing, fulfillment, and distribution requirements.

Job Description:

• Support and administer the Dotti platform following customer onboarding, ensuring accurate setup, maintenance, and alignment with Client Services processes.
• Manage all client database components, including locations, products, profiles, budgets, searches, attributes, brands, and related system configurations. 
• Configure and maintain Dotti Shop functionality, including catalogs, categories, offers, pricing structures, discounts, customizable items, and variable-data solutions. 
• Manage user access, roles, permissions, settings, and media assets to ensure effective platform governance and customer support. 
• Test system releases, validate functionality, and implement new platform features and enhancements.
• Support large-scale customer programs, including multi-location distributions, custom kit configurations, and location-specific pack-outs. 
• Partner with Production, Scheduling, Kit Engineering, and cross-functional teams to ensure technology setup supports manufacturing, fulfillment, and distribution requirements. 
• Translate customer data and business requirements into scalable workflows that support order intake, production execution, and operational efficiency. 
• Resolve customer, system, data, and production issues through effective problem-solving and cross-functional collaboration. 
• Communicate program status, requirements, timelines, and solutions to internal stakeholders and customer contacts. 
• Maintain a high level of accuracy, accountability, urgency, and customer focus while managing platform-driven programs and processes.

Supervisory Responsibilities:

• None

Requirements

Minimum Qualifications of Position:

• Bachelor's degree in business, graphic communications, or related area of study 
• 5 years of Account Management experience 
• 3+ years of experience working in print, direct mail and/or signage. 

Preferred Qualifications of Position:

• Experience in digital and litho print production is preferred
• PMP helpful

Knowledge and Skills:

• Strong knowledge of print manufacturing, fulfillment, and distribution processes.
• Demonstrates the highest levels of integrity, professionalism, and accountability. 
• Effective communicator with the ability to influence, coach, and collaborate across teams. 
• Proven project management skills with a track record of delivering results. 
• Commitment to operational excellence and customer satisfaction. 
• Results-oriented with the ability to drive solutions and execute with urgency. 
• Strong analytical, problem-solving, and decision-making skills. 
• Collaborative team player with strong interpersonal and relationship-building abilities. 
• Customer-focused with a passion for delivering exceptional service. 
• Highly motivated, self-directed, and driven to achieve business objectives. 
• Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment. 
• Excellent verbal, written, presentation, and communication skills. 
• Ability to build trust and effectively partner with stakeholders at all levels. 
• Strong attention to detail and commitment to accuracy. 
• Proficient in Microsoft Office applications, including Excel, Word, and Outlook.

Working Conditions and Physical Requirements:

• Occasional walking 
• Manual dexterity for repetitive work
• Frequent Sitting for prolonged periods of time
• Travel: As needed

EEO Statement:

The Imagine Group provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.