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DNI is seeking a Client System Administrator to support AFIT/LS at Wright-Patterson Air Force Base, Ohio. This role provides day-to-day IT support for end users, classrooms, and shared systems as part of the centralized AFIT Help Desk.
The position focuses on troubleshooting user issues, maintaining desktops, laptops, printers, and software, and helping keep IT operations running smoothly during normal business hours.
Key Responsibilities- Provide client system administration support to AFIT/LS as an extension of the centralized AFIT Help Desk.
- Install, configure, and manage end-user hardware, operating systems, and software applications.
- Deliver customer support for the operation, restoration, and configuration of information systems.
- Support standardized student classroom configurations and reset shared student computers to approved baseline configurations.
- Coordinate and process trouble tickets, document actions taken, analyze root causes, and track issues through resolution.
- Respond to user requests received by email, phone, or direct conversation and escalate issues that cannot be resolved through local procedures.
- Configure and support laptops for travel and remote access, along with basic mobile phone and audio/visual equipment support.
- Oversee, track, and maintain custodial responsibility of the organization’s IT hardware and software inventories.
- Provide weekday support during normal business hours for AFIT/LS faculty, staff, students, and shared learning environments.
Requirements
- Active Secret clearance (or higher DoD clearance)
- CompTIA Security+ (or DoD 8140 equivalent)
- Experience supporting end-user desktops, laptops, printers, and standard office IT hardware/software in a managed enterprise environment.
- Ability to troubleshoot hardware and software issues, determine probable cause, and restore service effectively.
Benefits
Benefits Include:
- Covers 100% of employee benefit premiums, including Medical (PPO or HDHP Option), Vision, Dental
- Matching 401K
- Short- and Long-Term Disability
- Pet Insurance
- Professional Development/Education Reimbursement
- Parking and Transit Benefits for NY, NJ, ATL, and DC Metro areas
Other Duties:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Skills Required
- Active Secret clearance or higher DoD clearance
- CompTIA Security+ certification or DoD 8140 equivalent
- Experience supporting end-user desktops, laptops, printers, and standard office IT hardware and software in a managed enterprise environment
- Ability to troubleshoot hardware and software issues, determine probable cause, and restore service effectively
What We Do
DNI (Delaware Nation Industries) is the parent organization for all Information Technology focused businesses owned by the Delaware Nation. Founded in 2014 DNI was created to support the rapid growth of the tribe’s first 8(a) technology firm, Indigenous Technologies, LLC. In 2011 Indigenous Technologies began several teaming partnerships with CSI, LLC. and was awarded 4 prime contracts with federal customers as a result of this arrangement. This partnership continued through the Fall of 2014 when DNI purchased CSI adding its capabilities and past performance to the growing Tribal IT Services division. As a result of this strategic acquisition by the Delaware Nation, CSI became the second Tribally owned technology focused LLC in the Delaware Nation portfolio. The third company under DNI operations is CreativeIT, LLC. CreativeIT is being built with an eye to the future and is focused on developing core competencies which supplement the strong capabilities of its sister organizations. DNI continues to build a strong team of companies, providing an all-inclusive suite of Information Technology services and capabilities to our clients.
