Schedule: 7a-3:30p (32 hours)
Location: 361 Whitney Ave, Holyoke MA
Summary:Under direct supervision, the Client Service Specialist receives & assesses requests from all major constituencies: patients, families, physicians, vendors and staff. Analyzes request and provides accurate triage using approved processes. Dispatches critical codes under supervision, provides courteous assistance and support to patients, visitors, internal customers as well as key contacts in a 24 hour by 7 day a week setting.
Job Responsibilities:1) Answer & triage incoming & operator assisted calls
2) Relay messages sent to or received from customers in a timely fashion
3) Paging subscribers for internal and external clients
4) Activates emergency code teams, disaster response team as well as stat pages
5) Flexibility: Accepts, manages, and thrives in a changing environment
6) Gives and accepts feedback, gathers, relays and responds to information with clarity
7) Demonstrates sensitivity and negotiation skills
Required Work Experience:1) None
Preferred Work Experience:1) 0-3 years Customer Service or Telephone Operator experience
Skills and Competencies:1) Computer Skills
Education:
GED or HiSET, Non-Graduate (Required)Certifications:
Compensation
Note: The compensation range(s) in the table below represent the base salaries for all positions at a given grade across the health system. Typically, a new hire can expect a starting salary somewhere in the lower part of the range. Actual salaries may vary by position and will be determined based on the candidate's relevant experience. No employee will be paid below the minimum of the range. Pay ranges are listed as hourly for non-exempt employees and based on assumed full time commitment for exempt employees.
Minimum - Midpoint - Maximum
$17.98 - $20.68 - $24.12Equal Employment Opportunity Employer
Baystate Health is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, national origin, ancestry, age, genetic information, disability, or protected veteran status.
Skills Required
- GED or HiSET (non-graduate)
- Computer skills
- Answering and triaging incoming and operator-assisted calls
- Paging subscribers and relaying messages in a timely fashion
- Activating emergency code teams, disaster response team, and stat pages
- Sensitivity and negotiation skills; clear communication and feedback acceptance
- No prior work experience required
- 0-3 years customer service or telephone operator experience
What We Do
Baystate Health is a not-for-profit, integrated healthcare system serving western Massachusetts through a network of hospitals, medical practices, and health insurance services.
.jpg)
