The Role
The Client Support Specialist is responsible for enhancing customer relationships, resolving queries, ensuring timely delivery, and maintaining product knowledge.
Summary Generated by Built In
Do you put customers at the heart of every decision you make? Browns The Diamond Store is looking for a professional and passionate service-orientated representative who will foster positive relationships with internal and external clients.
Duties & Responsibilities
- Build the bond between our brand and our customer, by answering queries, providing exemplary service and adapting your approach depending on individual needs and requirements.
- Ensuring that all queries are dealt with in a professional manner within the required timeframes.
- Resolving any queries regarding products or services.
- Following-up on orders to ensure delivery by specified dates.
- Maintain current knowledge of products,programs,processes and policies.
Requirements
Desired Experience & Qualification
- 2 years experience in a client services and relationship management role.
- Excellent verbal and written communication with both external and internal stakeholders.
- Helpdesk support experience is an advantage.
- High attention to detail and service-orientated.
- Comfortable working in a fast-paced and challenging environment.
- Able to manage time,prioritze and adhere to strict deadlines.
- Experience in the call centre or retail industry is advantegeous.
Skills Required
- 2 years experience in a client services and relationship management role
- Excellent verbal and written communication with both external and internal stakeholders
- Helpdesk support experience
- High attention to detail and service-orientated
- Comfortable working in a fast-paced and challenging environment
- Able to manage time, prioritize and adhere to strict deadlines
- Experience in the call centre or retail industry
Am I A Good Fit?
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The Company
What We Do
Browns Jewellers has five generations of experience, crafting fine diamond jewellery since 1934 with classic, timeless, and sophisticated designs using ethically sourced natural diamonds.
