What You’ll Do:
Coordinate & Communicate: Act as a primary point of contact for client inquiries, ensuring all professional correspondence is handled with clarity and speed.
Data Integrity: Manage and audit client accounts with a high degree of accuracy.
Administrative Support: Assist leadership with report generation, document management, and ensuring compliance across multiple digital platforms.
Workflow Management: Manage multiple tasks simultaneously, ensuring that deadlines are met and nothing falls through the cracks.
Empower Collections: Assist collections specialists with settlement offers and account notations.
Who You Are:
A Precision-Oriented Professional: You follow instructions precisely and take pride in the accuracy of your work.
A Skilled Communicator: Your writing is always professional, polished, and clear.
A Multitasking Pro: You stay calm under pressure and can pivot between tasks without losing your place or your focus.
Tech-Savvy: You’re proficient in Microsoft Office or Google Workspace and CRM tools.
A Reliable Teammate: You understand that your role is critical to the team’s success and you show up ready to support the mission every day.
Qualifications
Experience: 1–3 years of administrative or client service experience in collections, fintech, or financial services.
Skills: Excellent verbal/written communication and strong organizational habits.
Tech: Proficiency in standard office software (Excel/Google Sheets is a must) and CRM tools.
TrueML Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about TrueML and has not been reviewed or approved by TrueML.
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Healthcare Strength — Comprehensive medical plan options (including HSA‑eligible) plus dental and vision are paired with employer‑paid life/AD&D and short‑ and long‑term disability. Access to an EAP and wellness resources further strengthens overall health support.
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Leave & Time Off Breadth — Generous or unlimited PTO, nine company holidays, paid volunteer time, and paid parental leave for birth or adoption are prominently offered. Time‑away provisions are positioned to support work‑life balance.
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Wellbeing & Lifestyle Benefits — A remote‑friendly setup with home‑office support combines with PerkSpot discounts, recognition rewards, and the Wellness Coach app. These perks expand day‑to‑day flexibility and wellbeing options.
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What We Do
TrueML makes financial technology that prioritizes customer experience and revolutionizes the experience of consumers seeking financial health. We’re a team of inspired data scientists, financial services industry experts, and customer experience fanatics creating experiences that serve people in a way that recognizes their unique needs and preferences as human beings and endeavoring to ensure nobody gets locked out of the financial system. After more than 10 years in business, TrueML is excited to be expanding its footprint internationally. We are a growing, geographically diverse team with employees in 30 U.S. states and 7 different countries, with our key talent hub in LATAM. If you’re looking for an opportunity to do impactful work, join TrueML and make a difference alongside hundreds of other inspired individuals.
Why Work With Us
Our functional teams are a diverse mix of employees from different backgrounds and geographies, with each individual bringing unique perspectives and experiences that encourage increased innovation in our products and services. Join TrueML and make a difference alongside hundreds of other inspired individuals doing impactful work.
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