At Zelis, we Get Stuff Done. So, let’s get to it!
A Little About Us
Zelis is modernizing the healthcare financial experience across payers, providers, and healthcare consumers. We serve more than 750 payers, including the top five national health plans, regional health plans, TPAs and millions of healthcare providers and consumers across our platform of solutions. Zelis sees across the system to identify, optimize, and solve problems holistically with technology built by healthcare experts – driving real, measurable results for clients.
A Little About You
You bring a unique blend of personality and professional expertise to your work, inspiring others with your passion and dedication. Your career is a testament to your diverse experiences, community involvement, and the valuable lessons you've learned along the way. You are more than just your resume; you are a reflection of your achievements, the knowledge you've gained, and the personal interests that shape who you are.
Position Overview
The Client Support Specialist role will take ownership of more complex client interactions, contribute to process improvements, and collaborate cross-functionally to enhance the overall client journey. This role is suited for professionals with some experience in client-facing roles who are ready to deepen their impact.What You’ll Do:
Take ownership of resolving moderately complex client issues, including those requiring cross-functional coordination.
Use sound judgment to troubleshoot problems, propose solutions, and follow through to resolution with minimal supervision.
Proactively identify opportunities to enhance the client experience by recognizing patterns in feedback, anticipating needs, and recommending improvements.
Support initiatives that increase client engagement, satisfaction, and loyalty.
Partner with internal teams such as Product, Operations, and Marketing to relay client insights, advocate for client needs, and contribute to the development of client-centric solutions.
Participate in cross-team projects that improve service delivery.
Identify inefficiencies in client experience workflows and propose enhancements.
Create and maintain internal documentation, client-facing FAQs, and knowledge base articles to support scalable service delivery.
Track and analyze key performance indicators (KPIs) related to client experience. Use data to inform decision-making, identify trends, and contribute to regular reporting cycles.
Stay informed about industry trends, emerging technologies, and evolving client expectations.
Bring fresh ideas to the team and contribute to discussions on how to elevate the client experience.
What You’ll Bring to Zelis:
2-3+ years of experience working with clients, to include communicating and responding to client needs & issues, facilitating client meetings, analyzing or troubleshooting basic technical challenges and issues
Basic computer and application troubleshooting experience
Familiarity with tools such as Excel, Jira, CRM platforms (including Salesforce), and/or SQL is a plus
Understanding of AI tools (CoPilot and/or ChatGPT) helpful to be able to develop/create intelligent prompts and/or agents
Ability to manage multiple priorities, stay organized, and work independently in a fast-paced environment
Proven ability to collaborate in a team setting and share or present work and ideas clearly
Bachelor’s degree helpful
Strong problem-solving, analytical, and communication skills
A genuine passion for delivering outstanding client experiences
Please note at this time we are unable to proceed with candidates who require visa sponsorship now or in the future.
Location and Workplace Flexibility
We have offices in Atlanta GA, Boston MA, Morristown NJ, Plano TX, St. Louis MO, St. Petersburg FL, and Hyderabad, India. We foster a hybrid and remote friendly culture, and all our employee's work locations are based on the needs of the position and determined by the Leadership team. In-office work and activities, if applicable, vary based on the work and team objectives in accordance with Company policies.
Equal Employment Opportunity
Zelis is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
We welcome applicants from all backgrounds and encourage you to apply even if you don’t meet 100% of the qualifications for the role. We believe in the value of diverse perspectives and experiences and are committed to building an inclusive workplace for all.
Accessibility Support
We are dedicated to ensuring our application process is accessible to all candidates. If you are a qualified individual with a disability or a disabled veteran and require a reasonable accommodation with any part of the application and/or interview process, please email [email protected].
Disclaimer
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities, duties, and skills from time to time.
Top Skills
What We Do
As a leading healthcare payments company, we price, explain and pay for care on behalf of payers, providers, and healthcare consumers. Zelis was founded on a belief there is a better way to determine the cost of a healthcare claim, manage payment-related data, and make the payment because more affordable and transparent care is good for all of us. We partner with over 700 payers, 1.5 million providers, and millions of members -- enabling the healthcare industry to pay for care, with care.
Zelis brings adaptive technology, a deeply ingrained service culture, and an integrated pre-payment through payments platform to manage the complete payment process.
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