Octus
Octus is a leading global provider of credit intelligence, data, and analytics. Since 2013, tens of thousands of professionals across hedge fund, investment banking, management consulting, and law firm verticals have come to rely on Octus to make better, faster, and more confident decisions in pace with the fast-moving credit markets.
For more information, visit: https://octus.com/
Working at Octus
Octus hires growth-minded innovators and trailblazers across the globe to drive our business and culture. Our core values – Action Oriented, Customer First Mindset, Effective Team Players, and Driven to Excel – define an organizational ethos that’s as high-performing as it is human. Among other perks, Octus employees enjoy competitive health benefits, matched 401k and pension plans, PTO, generous parental leave, gym subsidies, educational reimbursements for career development, recognition programs, pet-friendly offices (US only), and much more.
Role
The Client Support Specialist is responsible for day-to-day support of the Sky Road Product Suite. They will be responsible for monitoring daily scheduled jobs and error queues, assist in configuration of static client data, and troubleshoot daily support issues. The client support team is the front line of support to all Sky Road clients. They will communicate with the development team on support issues that require escalation. They will also work with the project management team to assist with the onboarding of new clients and to understand new client workflows to facilitate support. The Client Support Specialist will also assist with the QA testing process during client onboarding and releases.
The Sky Road technology team consists of front-end developers, server-side developers, and data developers. The technology teams closely collaborate with each other, the client services team, and senior management to deliver the latest features into the Sky Road products. This role will ensure the client’s experience is a success.
Client Support Responsibilities
● Front line support for Sky Road clients.
● Monitor and troubleshoot inbound and outbound data flows.
● Monitor scheduling software, error queues and email for potential support issues.
● Configure client static data.
● Communicate and escalate with the development team on support issues.
● Coordinate with project managers on client onboarding.
Required Qualifications
● Understanding of core financial data domains including issuers, instruments,
industries, ratings, and pricing of financial products
● Experience working in a support capacity.
● Strong Excell skills. Must possess the ability to join, pivot and summarize data.
● Ability to troubleshoot support issues.
● Attention to details.
● Experience working in a team environment.
Desired Qualifications
● Understanding of Order Management, Portfolio Management, Compliance and
Security Master systems
● Experience with scheduling software.
● Experience with software product support.
Key Performance Indicators (KPIs)
1. Product Support: Develop skills and knowledge to support the Sky Road Product Suite
and effectively communicate with clients.
Equal Employment Opportunity
Octus is committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, pregnancy, veteran status, or any other legally protected status. We strive to create an inclusive and diverse work environment where all individuals are valued, respected, and treated fairly. We believe that diversity enriches our workplace and enhances our ability to innovate and succeed.
Top Skills
What We Do
Octus, formerly Reorg, was founded in 2013 with a simple conviction: credit decisions deserve clarity, not chaos. Markets were fragmented. Intelligence was gated. Data lived in silos. Professionals were forced to stitch together incomplete pictures while the clock kept running. We built Octus to change that.
Octus is the essential credit platform that tracks the entire credit lifecycle. From origination and underwriting to secondary trading, refinancing, distress and restructuring, we follow every development across leveraged loans, high-yield bonds, private credit and special situations. We structure millions of documents, surface risks, benchmark performance and deliver expert reporting and analysis in real time.
What began as a newsroom fused with legal and financial expertise has evolved into a unified ecosystem. Octus brings together proprietary data, expert-driven intelligence and integrated workflow tools so credit professionals can analyze situations, uncover opportunities, manage portfolios, execute trades and stay compliant without ever leaving the platform. Insight and action finally live in one place.
Today, nearly 40,000 professionals across the world’s leading banks, asset managers, CLO managers, law firms and advisors rely on Octus to move smarter and faster. They turn to us for breadth, depth and rigor forged over more than a decade, and for the speed, integration and precision that define the future of credit workflow.
Our mission is direct and ambitious: end fragmentation, collapse the distance between intelligence and execution, and transform insight into impact. Because in credit, clarity isn’t just an advantage. It’s everything.
Octus: Where credit becomes clear.
Why Work With Us
Octus is where real experts work together to cut through chaos and build clarity in credit. You feel your impact here. What you create shapes real decisions in the market. The problems matter. The people are sharp. If you want work that counts, this is the place.
Gallery
Octus Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Reorg has adopted a hybrid working policy. For non-remote employees located within a reasonable commuting distance to one of our offices, the requirement is to work from the office at least 2 days per week.
